How to Pay Your Union County Water Bill Online, by Phone, or In Person

Paying your water bill is an essential part of being a Union County resident. Ensuring your payment is made on time each month prevents service interruptions and additional fees. Union County offers several convenient payment options to fit every lifestyle. This article will provide an in-depth look at the available ways to pay your Union County water bill.

Online Payment

The easiest way for most customers to pay their water bill is online. Union County allows for online payments through their website using credit cards, debit cards, or electronic checks Here’s how to pay your water bill online

• Visit the Union County Water Customer Service page.

• Click on the “Pay Water Bill Online” button, This will direct you to the payment portal

• Enter your 10-digit account number and the phone number associated with your account Click “Continue”

• Select whether you will be paying with a credit/debit card or electronic check. Enter your payment information.

• Review the payment details and click “Submit Payment” to complete the transaction.

Paying online is the fastest way to ensure your payment is processed immediately. You can also view your balance online and see previous payments made.

Pay by Phone

If you prefer to talk to a live representative, Union County allows water bill payments over the phone. To pay by phone:

• Call the Union County Water Billing Department at (704) 296-4210.

• When prompted, select option 2 for billing questions.

• An agent will assist you with making a payment using a bank account or credit/debit card information.

• Have your account number and payment details ready before calling.

The phone payment option is best for customers who have questions about their bill but still want the convenience of paying immediately without having to visit an office.

Pay by Mail

Paying your water bill by mail is still an option for Union County residents. To pay by mail:

• Write your 10-digit account number on your check or money order.

• Make it payable to Union County Water & Sewer.

• Write your service address on the payment.

• Mail your payment to:

  Union County Water & Sewer

  PO Box 630743

  Charlotte, NC 28263

Payments sent by mail take longer to process than online or phone payments. Make sure it is mailed with enough time to arrive before your due date to avoid late fees.

Pay in Person

For customers who prefer paying their bills in person, there are two locations in Union County to do so.

The main office is located at:

Union County Water & Sewer
545 Y MCA Road
Monroe, NC 28112

Payments can also be made at the satellite office:

Union County Water & Sewer
3506-D Old Charlotte Highway
Monroe, NC 28110

Both locations accept cash, checks, money orders, and credit/debit cards. When paying in person, be sure to have your account number or water bill available.

Payments made at the office are posted same-day to your account. Visiting an office also allows you to speak with a customer service agent if you have any billing questions.

Due Dates and Late Fees

Union County water bills are sent out monthly and are typically due around the 10th of each month. However, due dates can vary so check your bill.

If your payment is not received by the due date, a late payment penalty of 1.5% is applied. Service may also be disconnected if the bill is more than 60 days past due.

Avoid late fees and service interruptions by paying your bill early or on time every month. Payment is due upon receipt of your bill.

Auto Pay and Paperless Billing

To simplify paying your water bill each month, Union County offers an auto pay program. With auto pay, the amount due is automatically deducted from your bank account on the due date monthly.

You can also go paperless and receive water bills electronically rather than by mail. Both options can be managed online through the customer portal.

Setting up auto pay and paperless billing saves time and ensures on-time payment while reducing paper waste.

Payment Assistance Programs

Union County understands paying bills can be difficult for some customers. They offer payment arrangements and assistance programs for those in need.

The Helping Hand program offers a reduced water rate for qualifying low-income households. Contact customer service to learn more about applying.

Payment extensions can also be arranged if you are unable to pay the full balance due. Restrictions and fees may apply.

Stay Informed with the Customer Portal

The Union County Water Customer Portal allows customers to monitor their water usage, pay bills, view payment history, receive notifications, and more.

Access the portal from the Union County Water website. Features include:

• Payment History – View bills and payments from the last 18 months.

• Billing Questions – Submit questions about your bill or account.

• Consumption Charts – See your monthly and daily water usage.

• Leak Alerts – Get notified if unusually high usage may indicate a leak.

• Paperless Billing – Go paperless and receive bills electronically.

The portal puts account management at your fingertips 24/7. Signing up is free for all water customers.

Paying your water bill in Union County is fast and convenient through the various online, phone, mail, and in-person options available. Setting up automatic payments or utilizing the customer portal can make paying bills a breeze. Reach out to Union County Water Billing with any payment questions or for assistance programs if needed. Be sure to pay each bill on time every month to avoid late fees or service interruptions.