How to Pay Your Union Rural Electric Bill Online, In Person or By Mail

When you get your monthly statement from Union Rural Electric Cooperative (URE), you’ll need to pay your bill on time to avoid late fees and potential service interruption URE offers several convenient payment options to members, including online, by phone, in person, or by mail This guide will outline the various ways you can pay your Union Rural Electric bill.

Online Bill Pay With SmartHub

The fastest and most convenient way to pay your URE electric or natural gas bill is through SmartHub, the cooperative’s online account management portal. To utilize SmartHub for bill payment, you’ll first need to register for an account

• Go to ure.smarthub.coop and click “New User”
• Enter your URE account number and last name or business name
• Create a username and password
• Provide your email, phone, and preferences
• Verify your information and register

Once your SmartHub account is created, you can:

• View your current URE bill along with billing history
• Make a one-time payment on your account
• Set up recurring autopay using a credit card, debit card, or bank account
• Report outages or gas leaks
• Submit meter readings
• Manage notifications and paperless billing

SmartHub allows secure online bill payment 24/7. Every time you pay before 3:00 PM, the charges will show up in your account the same day. Easy and quick, SmartHub is the best way for URE members to handle their natural gas and electricity bills.

Pay By Phone

You can pay your natural gas or electricity bill over the phone if you don’t want to make an online account. Call (877) 999-3413 and follow the on-screen instructions to make a payment over the phone.

You’ll need to enter your 10-digit URE account number and the amount you owe for the current billing cycle. Then you can make a debit card, credit card, or electronic check payment by providing your financial account information.

Phone payments made before 7:00 PM on a business day will post to your account the same day. Payments can be made 24 hours a day, 7 days a week using the automated phone system.

Pay In Person

URE members can also pay their electric and natural gas bills in person at the cooperative’s office in Marysville, OH. The URE office is open Monday through Friday from 7:30 AM to 4:00 PM, excluding holidays.

To pay at the office, bring your current bill and visit the customer service desk. URE accepts cash, checks, money orders, and debit/credit cards for in-person bill payments. You’ll receive a receipt showing your payment was processed. Payments made at the office before 3:00 PM post to your account the same day.

Pay by Mail

If you prefer to mail in your URE electric or natural gas bill payment, you can send a check or money order to:

Union Rural Electric Cooperative
PO Box 4970
Marysville, OH 43040

Be sure to include your 10-digit URE account number on the check or money order so your payment is properly credited. Allow 5-7 business days for mailed payments to reach URE and post to your account.

To avoid late fees, make sure your mailed bill payment is postmarked by the due date listed on your monthly statement. Setting up online autopay through SmartHub can help avoid missed mail delays.

Payment Options Overview

Here’s a quick overview of the various ways Union Rural Electric members can pay their electric and natural gas bills:

• SmartHub Online – Instant payment confirmation and same day posting. Convenient 24/7 access.

• Phone – Toll-free automated system. Payments by 7:00 PM post same day.

• In Person – Visit URE office by 3:00 PM for same day posting.

• Mail – Send check or money order to PO box. Allow 5-7 days for processing.

• AutoPay – Set up recurring payments from bank account, debit card, or credit card.

• Cash – Accepted for in-person payments at URE office.

• Debit/Credit Card – Use card to pay online, by phone, or at URE office.

• Check/Money Order – Accepted by mail, in office, or through SmartHub online bill pay.

Payment Assistance Programs

If you are struggling to pay your URE bill, the cooperative offers several programs to help qualified members:

• Payment arrangements – Set up a payment plan to pay past due balance over time.

• LIHEAP – Low Income Home Energy Assistance Program provides bill payment help.

• PIPP Plus – Payment plan based on income to help manage bills.

• Emergency hardship – One-time assistance for members facing disconnection.

Contact URE to learn more about these bill payment assistance options if you are having difficulty paying your electric or natural gas statement each month.

Avoid Late Payments and Fees

To avoid late fees and potential service disconnection, make sure to pay your URE bill by the due date shown on your monthly statement. URE does not offer a grace period after the due date. All payments must be received by the due date to be considered on time.

If your payment is late, a 1.5% penalty charge will be assessed on any overdue balance. If your account remains unpaid, you may face additional collection fees and disconnection. Stay on top of your electric and natural gas bills by paying on time each month.

Key Takeaways on Paying Your URE Bill

Union Rural Electric offers several ways for members to pay their electric and natural gas bills conveniently and securely. Pay online 24/7 using SmartHub, over the phone, by mail, or in person at the URE office. Remember to pay by the due date to avoid late payment fees. Set up autopay or use SmartHub for instant payment confirmation. Contact URE if you need bill payment assistance. Paying your co-op bill on time ensures uninterrupted service.