Receiving medical care should focus on getting better not worrying about bills. That’s why UT Southwestern Medical Center offers convenient online phone, mail, and in-person options to pay your medical bills. Read on for a guide to understanding your UT Southwestern statement and making payments seamlessly.
Reviewing Your Medical Bill
After receiving care at UT Southwestern, you’ll get a medical bill outlining the services provided, charges incurred, and amount owed based on your insurance coverage. Taking time to review the statement helps you understand what you’re being billed for.
Key sections to look at on your UT Southwestern statement include
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Patient information: Confirm your name, address, and account details are correct.
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Service dates: The date(s) you received medical services.
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Description of services: Listing of all procedures, tests, doctor visits, medications, etc. that incurred charges.
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Charges: The pre-insurance price of each service. This is what’s billed to insurance.
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Insurance payments: Amount your health insurance paid towards the charges.
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Adjustments/discounts: Any pre-negotiated rate or other adjustments that lower your cost.
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What you owe (“patient responsibility”): The final amount you must pay out-of-pocket based on your insurance benefits.
You can ask the UT Southwestern billing staff for more information before you pay if you see any mistakes or have questions.
Paying Your Bill Online
The fastest and most convenient way to pay your UT Southwestern bill is online through the MyChart patient portal. You can either log into your existing MyChart account or set one up as a new user.
In MyChart, select the “Billing” tab and choose which UT Southwestern statement you want to pay. You can pay the full balance or make a partial payment. Payment methods include debit/credit card, checking account, HSA account, or PayPal.
Paying online allows you to easily view billing history and upcoming statements. You get instant confirmation when your payment is made electronically.
Paying by Phone
If you prefer to speak to someone directly, you can pay your UT Southwestern medical bill over the phone by calling 469-291-2000 or the toll-free number 866-648-2455.
When you call, specify which statement you are paying and have your account number ready. Follow prompts to make a card or bank account payment. Phone agents can also research billing details or set up payment plans.
Paying by Mail
To pay your medical bill by physical check, you can mail payments to:
UT Southwestern Medical Center
Account Resolutions Department
PO Box 848009
Dallas, TX 75284-8009
Make checks payable to UT Southwestern Medical Center. Include your statement remittance slip and write your account number clearly on the check. Allow 5-7 business days for mailed payments to process and avoid late fees.
Paying In Person
For in-person payment support, visit the Admitting Desk at Clements University Hospital located at:
6201 Harry Hines Blvd.
Dallas, TX 75235
The admitting staff can accept cash, checks, or credit/debit payments. You’ll receive a printed receipt immediately after paying. In person payment allows you to get live help with any billing issues.
Seeking Medical Bill Assistance
If you are unable to pay your UT Southwestern balance in full, you may qualify for financial assistance or special payment arrangements. Programs exist for both uninsured and insured patients meeting income criteria.
To learn more about options for managing medical bills, speak to a financial advisor at 214-645-8300 or apply online.
Keeping Your Account in Good Standing
However you choose to pay, be sure to pay the minimum due on your UT Southwestern statement by the due date each month. This maintains your account in good standing and avoids late fees or penalties.
Set reminders to pay on time and reach out early if you anticipate payment issues. Keeping accurate billing and insurance details with UT Southwestern also helps minimize headaches.
Focus on getting better while letting UT Southwestern handle the billing process as seamlessly as possible. Take advantage of online and phone options for fast, easy medical bill payment 24/7.
Understanding Insurance and Billing
Read our guide, Understanding Insurance and Billing Basics (PDF).
How to Read Your Statement
Follow these steps (PDF) to understand how to read your statement.
If you have questions about billing, contact us at:
Account Resolution Department Phone: 469-291-2000 866-648-2455 (toll-free outside the Dallas area)
It is our policy to collect each patient’s copay, co-insurance, and any known deductibles at the time of the appointment. For patients’ convenience, we accept checks, Visa, MasterCard, Discover, and American Express.
Patients should also be prepared to pay for services not covered by health insurance. We might ask for payment in full at the time of service for cosmetic care, elective care, or certain supplies.
Our bill reflects all the services patients receive during their visit, whether they were here for a clinic appointment, lab test, procedure, or extended hospital stay.
- For hospital stays, charges fall into two categories: a basic daily rate, which includes room, meals, nursing care, housekeeping, and phone; and charges for special services, which include items that the physician orders for patients such as X-rays or laboratory tests.
- For clinic visits, patients will see provider charges for each physician or other health care provider and itemized costs for any procedures, diagnostics, or imaging and lab tests.
All these charges are consolidated into a single monthly statement that will be sent to patients electronically via MyChart, our secure online health management tool, or through regular mail if patients are not enrolled in MyChart.
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FAQ
What is the phone number for UTSW billing department?
What is the PO box for UT Southwestern?
What is the app for UT Southwestern MyChart?
Does UT Southwestern accept insurance?
We accept a wide variety of insurance plans. UT Southwestern will submit charges directly to patients’ health insurance companies for payment. Our registration staff will ask patients to provide or confirm their insurance information at each visit. Cooperation in giving complete insurance information will enable the claim to be paid quickly.
Who pays my medical bills at UT Southwestern?
Regardless of the type of insurance coverage, patients are ultimately responsible for paying their medical bills. Although UT Southwestern will file a claim on the patient’s behalf and seek payment from the insurance company, if the claim is rejected or denied we will look to the patient for payment.
Does UT Southwestern have access to my billing information?
Because these professionals are independent contractors, we do not have access to their billing information. It is a legal requirement for these providers to submit separate bills for their services, rather than combine them with the single bill from UT Southwestern.
How do I pay my co-pay at Southwestern Medical Center?
All co-pays and patient fees are due at the time of service. For your convenience you may pay your bill online. Have your account information ready and click one of the following links. The physicians and other ancillary providers who offer services at Southwestern Medical Center are not employees of Southwestern Medical Center.