How to Pay Your Valparaiso City Utilities Bill Online

Paying your Valparaiso City Utilities bill online is the most convenient way to manage your water, sewer, garbage and recycling services. The city offers a user-friendly website and mobile app that allows customers to quickly view, manage and pay their utility bills digitally. This comprehensive guide will explain the benefits of paying online, walk through the process of setting up an account, understanding your bill, making payments and getting account support.

Why Pay Your Valpo Utilities Bill Online?

Here are the major advantages of paying your Valparaiso City Utilities bill online rather than mailing a paper check

• Convenience – Pay anytime, anywhere in just minutes on your computer, tablet or smartphone Avoid trips to the payment office

• Speed – Online payments process instantly, avoiding mail delays.

• Security – Encrypted connection keeps your personal and payment info safe.

• Accessibility – Manage your account 24/7 with online access.

• Control – Setup autopay, view payment history, update account settings.

• Rewards – Earn credit card points or cashback on utility bill payments.

• Savings – Avoid late fees and service disruptions with on-time online payments.

Getting Started with Online Bill Pay

Sign up for a Valpo water, sewer, trash, or other city service account before you can pay your bill online. New residents must start utility service before signing up for online access.

Once your account is set up, here are the steps to create an online profile:

1. Go to Valpo Online Bill Pay and click “Register”

2. Enter your 10-digit account number, email, phone and password.

3. Verify your email address by clicking the confirmation link sent to your inbox.

And now you’re registered for online account access! You can log in anytime to view, manage and pay your Valparaiso City Utilities bill.

Understanding Your Valpo Utility Bill

When reviewing your monthly statement, here are the key sections to understand:

• Account Summary – Your account information, balance due and due date.

• Previous Balance – Any past due balance from your last bill.

• Payments – Record of payments received since the last bill.

• Current Charges – Breakdown of your monthly water, sewer, trash and other utility charges.

• Message Center – Important service notices from the city.

• Usage History – Your utility usage for the past 13 months.

Reviewing the usage and charges will help you understand what you’re paying for each month.

Paying Your Bill Through the Online Account

Paying online is quick and easy in just a few steps:

1. Login at Valpo Online Bill Pay.

2. Click “Pay Now” for the account you want to pay.

3. Enter payment amount (or pay full balance).

4. Select payment method – credit/debit card or bank account.

5. Enter your payment details and submit.

6. The payment will process instantly and you’ll receive a confirmation email.

The entire process takes just a couple minutes on your computer or mobile device. So much faster and easier than mailing a paper check!

Setting Up Auto Pay

For hands-free bill payment, enroll in auto pay through your online account. This automatically pays your utility bill on the due date each month.

To setup auto pay:

1. Login and click on “My Profile”.

2. Select “Auto Pay Accounts” from the menu.

3. Choose your payment method and confirm auto pay enrollment.

4. Accept the terms and conditions.

Your bill will now be paid automatically each month on the due date. Just ensure you have enough funds available in your account.

Viewing Your Payment History

Your online account provides easy access to your Valpo utility payment history:

1. Login and select “Payments” from the menu.

2. Choose an account to view past payments.

3. See payment dates, amounts, confirmation numbers and status.

4. Filter and search for specific payments.

5. Print or download payment history for your records.

Use the payment history to verify past bills paid and track spending.

Utility Bill Payment Fees

Valparaiso City Utilities does not charge any fees for payments made directly from your bank account. However, there are convenience fees for certain methods:

• Credit/debit card payments have a $2.50 fee per transaction.

• Paying in-person with credit card also incurs a $3.50 fee.

• Auto pay and paperless billing enrollment is free.

So making online payments from your checking or savings account is the most cost-effective option.

Getting Account Support

If you need assistance with your online utility account or have questions about your bill, Valparaiso City Utilities provides several customer service options:

• Call 219-462-6174 (M-F 8am-4:30pm)

• Email [email protected]

• Chat online at Valpo Online Bill Pay

• Visit in-person at 205 Billings Street in Valparaiso

The friendly utility staff can help with account access issues, billing questions, payment problems and any other service needs.

Benefits of Paying Online

• Convenient 24/7 account access

• Avoid late fees with auto pay

• Payment tracking through history

• Fast and easy payments on any device

• Go paperless with e-bills

• Available customer support

• Earn rewards by paying with a credit card

Take control of your utility account today by enrolling in online bill pay on the Valparaiso City Utilities website or mobile app!