How to Pay Your Vectren Bill by Phone

Paying your Vectren energy bill over the phone is a quick and convenient option. In this article, we’ll provide the Vectren bill pay phone number and walk through the steps to pay by phone.

Finding the Vectren Bill Pay Phone Number

To pay your Vectren bill by phone, you’ll need to call Vectren customer service at 1-800-227-1376. This toll-free number can be used to make a payment 24/7 using Vectren’s automated payment system.

You can also speak to a live agent from 7 AM to 7 PM Eastern Time, Monday through Friday. The live agents can take payments or assist with any questions you have about your bill.

How to Pay Your Vectren Bill by Phone

Paying your Vectren bill by phone is quick and easy. Just follow these steps:

Through the Automated System

1. Call 1-800-227-1376.

2. Select your language preference when prompted

3. When asked why you are calling, say “Make a payment.”

4. Enter your 10-digit Vectren account number when prompted

5. Select the amount you wish to pay. You can pay your total balance due, make a partial payment, or pay a specific amount.

6. Select your payment method. Options include credit/debit card, checking account, or savings account.

7. Enter your payment information and follow the prompts to complete your payment.

Once your payment is processed, you will receive a confirmation number. Your payment will typically process within 1 business day.

Speaking with a Representative

If you need assistance or prefer to speak with an agent, follow these steps:

1. Call 1-800-227-1376.

2. Select your language preference when prompted.

3. When asked why you are calling, say “Make a payment.”

4. You will be connected with a customer service representative who can take your payment over the phone. Tell them you wish to make a bill payment.

5. Provide your 10-digit Vectren account number when asked.

6. Inform the agent of the amount you want to pay.

7. Provide your payment method when asked. The agent will walk you through the steps to complete payment.

8. Receive a confirmation number once payment is processed.

Paying by phone is fast and efficient whether you use the automated system or speak with a live agent. Within minutes, your Vectren bill payment can be taken care of!

Helpful Tips for Paying Your Vectren Bill by Phone

Keep these tips in mind when paying your Vectren bill by phone:

• Have your Vectren account number handy to complete payment quickly.

• Note that a fee may apply for expedited phone payments with a debit/credit card.

• Avoid paying by phone on due date as high call volumes can lead to long wait times.

• Contact Vectren at least 1 day before disconnection if you cannot pay on time. Payment plans may be available.

• Paying early in the day or week can help avoid long wait times.

• If you need assistance from an agent, be prepared to verify your identity by providing information like date of birth or Social Security Number.

Paying over the phone is one of the most convenient ways to pay your Vectren energy bill. With the Vectren bill payment phone number and these tips, you can easily pay on your own schedule.

Payment Options for Vectren Customers

In addition to paying by phone, Vectren offers their customers several convenient payment options:

• Online – Register for an account at Vectren.com to pay online 24/7. You can also manage your account settings, view bill history, and more.

• Mobile App – Download the Vectren app on your iOS or Android device to pay on the go.

• Automatic Payments – Set up recurring payments from your bank account or credit/debit card so your bill gets paid automatically each month.

• By Mail – Send a check or money order payable to Vectren to P.O. Box 4849, Houston, TX 77210-4849. Allow 5 business days for delivery.

• In Person – Pay with cash, check, or money order at an authorized payment location. Visit Vectren.com to find pay sites near you.

• Budget Billing – Pay a levelized amount each month to avoid seasonal peaks and make budgeting easier.

Customers can choose the most convenient way to pay that fits their needs each month. Vectren offers payment flexibility for every schedule and preference.

Getting Help from Vectren Customer Service

In addition to taking payments, the Vectren customer service agents can provide assistance with:

• Questions about your Vectren bill and charges
• Setting up new service or stopping existing service
• Establishing payment plans and extensions if you are struggling to pay
• Applying for bill payment assistance programs if eligible
• Reporting emergencies like gas leaks or downed power lines
• Resolving any issues with your Vectren account

Vectren customer service is available 24/7 at 1-800-227-1376. Whether you have a question about your bill, need help making a payment, or have an emergency to report, agents are standing by to help.

Some key facts about Vectren customer service:

• Hours – Live agents are available 7 AM to 7 PM Eastern Time on weekdays. Outside these hours, the automated system can provide assistance.

• Contact Options – Call 1-800-227-1376 or submit a message online through the Vectren Contact Page.

• Assistance Programs – Vectren offers payment plans and bill assistance programs for qualifying customers.

• Emergency Services – Gas leaks, power outages, and other emergencies can be reported 24/7.

Vectren provides comprehensive customer service to ensure optimum care for all their customers. Give them a call anytime you need help.

Why Choose Phone Payment for Vectren Bills?

Paying your Vectren energy bill by phone offers many great benefits:

• It’s fast – Make a payment easily within minutes without having to leave home.

• It’s available 24/7 – The automated system never closes, so you can pay any time of day or night.

• Payment confirmation – Get a confirmation number immediately so you have peace of mind.

• Live agent assistance – Speak with a customer service rep if you need help making your payment.

• Multiple payment methods – Use whatever is most convenient including debit/credit card, checking or savings account.

• Avoid late fees – Pay on your schedule to avoid forgetting and incurring late charges.

• Compatible with budgets – Specify the payment amount instead of paying the full balance.

For quick, easy, and convenient payment on your schedule, choose phone payment for your Vectren energy bill.