How to Contact Veterans United Home Loans for Bill Pay

Veterans United Home Loans is one of the largest VA mortgage lenders in the country. They provide VA loans and refinancing options to eligible veterans active duty military reservists, National Guard members, and surviving spouses. If you have a mortgage through Veterans United, you likely make your monthly payments directly to them. Here’s what you need to know about contacting Veterans United for bill pay, account management, and other servicing needs.

Veterans United Bill Pay Phone Number

The main Veterans United phone number is 573-876-2600. You can call this number to pay your mortgage bill or ask general account servicing questions. This number will connect you with their customer service team.

You can also call their toll-free number at 800-884-5560 This number is available 24/7 for your convenience

When calling from overseas, use the international customer service phone number at 1-573-876-2600

Veterans United has customer service representatives available at all hours – day and night, weekends and holidays. So don’t hesitate to call whenever you need assistance.

Contact Information for Veterans United Home Loans

In addition to the phone, Veterans United has other ways for people to get in touch:

• Email – You can email Veterans United customer service at [email protected] for general inquiries.

• Mail – To send physical mail, the address is:

  Veterans United Home Loans
  Attn: Customer Service
  1400 Forum Blvd, Suite 1
  Columbia, MO 65203

• Secure Messages – Log into your account on the Veterans United website to send a secure message to your loan officer or the customer service team.

• Social Media – Veterans United is active on Facebook, Twitter, Instagram and YouTube. You can send them messages through social channels, but keep in mind response times may be slower than phone and email.

Online Account Management

The Veterans United website offers a way for you to manage your mortgage account online. Their online portal is called MyVeteransUnited.

To access MyVeteransUnited, go to https://my.veteransunited.com/servicing-login and log in with your username and password.

Through the portal, you can:

• Make one-time payments
• Set up recurring automatic payments
• Update your payment method
• View payment history
• Access tax documents
• Request service for your account
• Send secure messages to your loan officer

MyVeteransUnited allows you to take care of many bill pay tasks online, 24/7.

Paying Your Mortgage Bill with Veterans United

Veterans United offers several ways for you to pay your mortgage bill each month:

• Automatic payments – Set up recurring monthly payments to be automatically deducted from your bank account. This ensures your payment is always on time.

• Online payments – Make one-time payments through MyVeteransUnited using your checking account, savings account or debit card.

• Phone payments – Call Veterans United at 800-884-5560 and use their automated system or speak with a representative to make a payment.

• Mail payments – Send a check or money order to the payment address provided on your monthly mortgage statement.

• In person – Visit a Veterans United branch location to drop off a payment.

• Western Union – Use Western Union’s bill pay services to send your mortgage payment.

Whichever method you choose, be sure your payment arrives by your due date each month to avoid late fees. Your due date is shown on your monthly mortgage statement.

Payment Addresses for Mailed Payments

If you pay your Veterans United mortgage by mailing a check, here are the addresses to use based on location:

• West coast – PO Box 70850, Los Angeles, CA 90070

• Central U.S. – PO Box 70860, Los Angeles, CA 90070

• East coast – PO Box 70840, Los Angeles, CA 90070

• Texas – PO Box 619026, Dallas, TX 75261

Your monthly mortgage statement will also have the correct payment address printed on it based on the property location.

Be sure to include your loan number on the check memo or documentation so your payment is applied correctly.

What to Expect When Calling Veterans United

When you call Veterans United to make a payment or inquire about your account, here’s what you can expect:

• After dialing the toll-free 800 number, you’ll be greeted by an automated attendant. Listen to the menu options and select bill pay or account servicing.

• You may need to provide your loan number or other verification details before being connected to a representative. Have your account information handy.

• Normal call center hours are Monday to Friday 8am to 7pm Central Time. Wait times are usually shortest earlier in the day and later in the evening.

• If calling after hours, on weekends or holidays, you’ll reach the emergency support team. Only urgent issues can be handled during these times. For routine inquiries, call during normal hours.

• Ask to speak with a supervisor if your issue is not resolved to your satisfaction. They have more authority to address concerns.

• If you must place your call on hold, stay on the line and a representative will return to assist you as soon as possible.

Get Support from Veterans United on Social Media

In addition to calling and emailing, Veterans United has a strong social media presence you can use to ask questions or get assistance:

• Facebook – Message Veterans United through their Facebook page at www.facebook.com/veteransunitedhomeloans.

• Twitter – Tweet your questions to @VeteransUnited or send them a direct message.

• YouTube – Ask a question in the comments on one of their informational YouTube videos.

• Instagram – Send a direct message to @veteransunited or leave a comment.

• BBB – Veterans United responds to complaints filed through the Better Business Bureau.

While social media is not the best channel for immediate support, it provides another way to contact the company. You’ll likely get the fastest response by calling their 800 number.

Tips for Getting the Best Support

To ensure you have a smooth experience when contacting Veterans United for bill pay help, keep these tips in mind:

• Have your loan account number, address, and other pertinent information ready before calling. This saves time in verifying your identity.

• Understand your issue beforehand and be ready to explain the details clearly and concisely.

• Take notes during the call so you remember any instructions provided.

• Remain calm and courteous on the phone, even if frustrated. Customer service reps will be more eager to help.

• Don’t hesitate to ask for a supervisor if the rep is unable to address your needs.

• If you’re not satisfied with the support on your first call, try again later and you may reach a different rep.

• Follow up any verbal conversations in writing via email or letter to document the interaction.

With multiple contact options available, Veterans United aims to provide exceptional customer service. Their bill pay number and online account management system make it easy to take care of your mortgage payment and account needs.