If you’re a Wake Electric Cooperative (WEMC) member looking for the fastest easiest way to pay your electric bill the WEMC pay-by-phone option is for you. By calling the dedicated Wake Electric bill pay phone number, you can quickly make a payment on your account using an automated system.
In this comprehensive guide, we’ll provide the pay-by-phone number, walk through the payment prompts, discuss payment methods, and answer frequently asked questions about paying your Wake Electric bill over the phone.
Wake Electric Bill Pay Phone Number
To access the Wake Electric automated pay-by-phone system, call 855-280-1147.
This dedicated phone number is available 24/7 for your convenience There’s no need to wait on hold or speak with a customer service agent
The automated bill pay line accepts payments through interactive voice prompts. Have your Wake Electric account information handy when you call.
What Information is Needed to Pay by Phone?
To process your payment by phone, you’ll need to enter:
- Wake Electric account number
- Amount you wish to pay
- Payment method (credit/debit card or checking account)
Make sure to call from the primary phone number listed on your Wake Electric account. This helps the system verify your identity.
How to Pay Your Wake Electric Bill by Phone
The Wake Electric pay-by-phone line makes it easy to pay your electric bill. Just follow these steps:
- Call 855-280-1147
- Select your preferred language (English or Spanish)
- Enter your 12-digit Wake Electric account number
- Enter the total payment amount you wish to make
- Select your payment method:
- For credit/debit card, press 1
- For checking account, press 2
- For card payments, enter your card number, expiration date, and CVV security code
- For checking payments, enter your routing and account numbers
- Follow the prompts to confirm your payment details
- Listen to the confirmation message with your payment confirmation number
The automated system guides you through each step. If you need to enter information again, there are voice prompts, number pad tones, and a “repeat” button.
Payments made before 7:00 pm on business days are usually credited to your account within an hour.
Payment Methods Accepted for Phone Payments
Wake Electric offers two ways to pay your bill by phone:
- Credit/Debit Card – Visa, Mastercard, American Express, and Discover cards are accepted. Debit cards with a Visa or Mastercard logo also work.
- Checking Account – Provide your 9-digit routing number and checking account number.
The system will not accept payments from prepaid debit cards or savings accounts.
Your payment method on file must be in the name of the primary Wake Electric account holder. Make sure the card or bank account is active before your call.
Receive a Payment Confirmation Number
Once your phone payment is processed, stay on the line to get a 6-digit confirmation number.
Write down the confirmation number or take a screenshot for your records. This is proof your payment was made.
You can call back at any time to check your recent payment history using the automated system. Just select the menu option when prompted.
Wake Electric Bill Pay Phone Number FAQs
Here are answers to some frequently asked questions about paying your Wake Electric bill by phone:
What is the phone number to pay my Wake Electric bill?
The number is 855-280-1147. This automated line is available 24/7.
What information do I need before I call?
Have your account number, amount paying, and payment method ready (card or bank details).
Can I speak to a person when I call?
No, this is an automated pay-by-phone system only. Call 919-863-6300 for customer service.
When will my phone payment be applied to my account?
Usually within an hour if paid before 7:00 pm on business days.
What is the account balance phone number?
The same pay-by-phone number is used. Select the balance option when prompted.
Can I use any debit card or checking account?
The payment method must be in the primary account holder’s name.
What if I forget my confirmation number?
You can retrieve your recent payments using the automated system.
Other Ways to Pay Your Wake Electric Bill
In addition to phone payments, Wake Electric offers several other convenient payment options:
- Online – Pay through SmartHub or the WEMC website using credit/debit cards, checking, or savings accounts.
- WEMC Office – Visit the Wake Forest office during business hours to pay by cash, check, or money order.
- Mail – Send a check or money order to P.O. Box 1229, Wake Forest, NC 27588.
- Auto Draft – Sign up to have your bill paid automatically from your bank account each month.
View your full payment options at wemc.com/member-services.
Get Help from Wake Electric’s Member Services
If you have any questions or difficulty using the pay-by-phone system, contact Wake Electric’s Member Services team:
- Call 919-863-6300 or 800-474-6300
- Email [email protected]
- Stop by the office at 100 S. Franklin St, Wake Forest, NC
Friendly representatives can assist with billing questions, making payments, or any other account needs you may have.
Pay Your Electric Bill Quickly by Phone
Have your account number, amount paying, and payment details handy when you call. Follow the prompts to enter your information. Record your confirmation number at the end.
Wake Electric strives to offer payment options to fit every member’s needs. If you value speed and convenience, paying your electric bill by phone is the way to go. The dedicated pay-by-phone number makes it easy to keep your account balance up-to-date.