How to Pay Your Walla Walla Utility Bill Online, by Phone, or In Person

Paying your utility bill with the City of Walla Walla is easy and convenient with various options to suit your needs. Whether online, by phone, auto-pay, mail or in person, Walla Walla offers flexible payment solutions for water, sewer, garbage, and stormwater services.

Pay Online

The fastest and most convenient way to pay your Walla Walla utility bill is online through the self-service customer portal To get started, you’ll first need to register for an account at paymentsci.walla-walla.wa.us.

Once registered, you can log in anytime to view your balance, see payment history, and make one-time payments. Setting up auto-pay is also an option to have your bill paid automatically each month.

The online portal is available 24/7 for payments and account management Payments made by 5 00 pm PST on business days post to your account the same day

Pay By Phone

For quick phone payments, you can call the City of Walla Walla at (509) 527-4438 and select option 1 for the utility billing line. The automated system will guide you through the process.

Have your account number and latest bill handy when you call. Pay-by-phone is available anytime for your convenience. Payments made by 5:00 pm PST on business days post the same day.

Pay By Mail

Sending a check or money order by mail is an easy option for paying your Walla Walla utility bill. Your printed bill will include a payment stub and mailing address to:

City of Walla Walla
PO Box 813
Walla Walla, WA 99362

Detach the payment stub from your bill and enclose it with proper payment in an envelope. For on-time payments, allow 5 business days for standard USPS first-class delivery.

Pay In Person

To pay your utility bill in person, visit Walla Walla City Hall at 15 N 3rd Ave, Walla Walla, WA 99362. The finance department accepts payments Monday-Friday from 9:00am to 5:00pm, except on approved holidays.

You can pay by cash, check, money order or debit/credit card when paying at city hall Payments made by 5 00 pm PST on business days post the same day

Auto-Pay

Signing up for auto-pay through the online portal is an easy way to stay on top of payments. With auto-pay, your utility bill is paid automatically each month on the due date using your default payment method.

This ensures your payment is always on time, avoiding any late payment penalties. To enroll in auto-pay, simply log into your online account and complete the registration process.

Account Management Online

The online customer portal provides 24/7 access to manage your utility billing account:

• Check real-time account balance
• View billing and payment history
• Make one-time payments
• Set up auto-pay
• Update account information
• Monitor water usage
• Request email billing
• Go paperless
• Print copies of bills

Having all of your account details available online makes managing your Walla Walla utility billing easy and convenient.

Budget Billing

For consistent utility bills month-to-month, Walla Walla offers a Budget Billing program. Your usage is reviewed over 12 months to calculate a fixed monthly payment amount.

To be eligible, your account must be current with a zero balance and 12 months of billing history. Budget Billing helps avoid fluctuation in bills while keeping your account up to date.

Payment Assistance

If you are struggling to pay your utility bill on time, Walla Walla has programs to help:

Payment Arrangements – Payment extensions may be available if you cannot pay by the due date. Arrangements can provide more time without late fees.

LIHEAP – The federal Low Income Home Energy Assistance Program provides grants to help pay utility bills if income requirements are met.

Project Share – Charitable utility bill assistance funded by public donations and administered by Saint Vincent Center.

Contact the utility billing department if you need help paying your Walla Walla utility bill. There are options available to avoid disruption of services.

Late Fees and Shut Offs

City of Walla Walla utility bills are due by the 25th of each month. Failure to pay on time incurs penalties:

• Late fee assessed after the due date
• Shut off notice mailed after 30 days past due
• Water service discontinued after 60 days past due

Avoid these extra fees and potential service disruptions by paying your utility bill on time each month.

Summary

Paying your Walla Walla utility bill is quick and easy online, by phone, mail or in person. Be sure to pay by the 25th of each month to avoid late fees. Contact the city if you need payment help or arrangements. Robust account management is available 24/7 on the online portal. Keeping your utility account current is important and convenient with the various options provided by the City of Walla Walla.