Paying your water and sewer bill is an essential part of being a homeowner or renter in Warren County, Ohio. The county provides water and sewer services to residents of cities like Lebanon, Mason, Springboro, and beyond. As a customer, it’s important to pay your bill on time each billing period to avoid service interruptions. The good news is that Warren County offers a quick and easy online payment option.
An Overview of Warren County’s Billing Process
The Warren County Water and Sewer Department sends out bills every two months on a set schedule. Depending on the first two digits of your account number you’ll receive a bill in either the odd or even months. For example if your account starts with 02, 04, 10, or 16, your bill comes in January, March, May, July, September, and November. If it starts with any other two-digit combo, your bill comes in the alternate months.
Bills are mailed to the address on file for your account. The due date is about 10 business days from the billing date. You need to pay the bill in full by that due date to avoid a 10% late penalty. If your payment is even later, your water could be shut off the day after the shutoff notice.
Paying Online Is Quick and Easy
The Warren County Water and Sewer Department website makes it simple to pay your bill electronically. Just visit www.co.warren.oh.us/water and click on “Pay My Bill” in the top menu.
You’ll need to enter your 10-digit account number and the amount due. The online payment system accepts Visa, MasterCard, Discover, American Express, or electronic check. There is no fee for using a debit or credit card. Payments made by 7 30am on a business day will post to your account the same day.
I recommend setting up automatic monthly payments if you want utmost convenience. Your bill amount will deduct from your payment method each billing period. You won’t have to remember to log in and manually pay each time.
What If You Can’t Pay on Time?
If you’re facing financial hardship, contact the Warren County Water and Sewer Department right away to explain and request an extension. Call 513-695-1377 or email [email protected]. Communication is key to maintaining service.
You may also ask about payment plan options to pay your balance in installments. This helps avoid a mounting late fee. The department wants to work with customers, so don’t be afraid to speak up if you anticipate a problem paying on time.
Avoid The Hassle Of In-Person Bill Pay
Now that online payments are available, I don’t recommend paying your water/sewer bill in person. The Warren County Water and Sewer office is only open Monday thru Friday from 8am to 4:30pm, excluding holidays. For many people, those hours are not convenient for an in-person visit.
You’ll also need to allow time for mailing a payment or dealing with traffic if paying in person. The online route lets you handle it in just minutes anytime day or night. As soon as you get your bill, log in and make the payment so it’s marked off your to-do list.
Monitor Your Account Online
In addition to paying your bill, the Warren County customer portal lets you view account history, make changes to your account, and more. It’s a great way to monitor your water usage and charges from the comfort of home.
You can update contact details like phone number or email address. Sign up for email bill reminders if you want an extra nudge about due dates. Overall, the online account dashboard gives you more power to manage your account 24/7.
Changes Coming Soon For Warren County Customers
Keep an eye out for an upgraded online payment system launching soon. The Warren County Water and Sewer Department is transitioning to a new improved portal with additional features.
Some highlights will include setting text/email notifications, opting into paperless billing, reviewing usage history graphs, and more. There will be self-service options so you can get info and make changes anytime without calling the office.
The new online portal will be mobile-responsive as well, so paying your bill and managing your account on your smartphone will be a breeze. Warren County wants to provide top-notch customer service, including tech-focused upgrades that add convenience.
News
Warren Water will join water utilities across the country to celebrate Drinking Water Week (May 5-11) by recognizing the vital role tap water plays in daily life…
In recognition of Imagine a Day Without Water on October 20, Warren Water is joining the Value of Water Coalition and asking our community to consider the impact of living without quality tap water, our most precious resource
No Wipes in the Pipes
Take the “No Wipes in the Pipes” Pledge, click here.
Chris Wojnicz, Former Employee, Water & Sewer – April 4, 2024
FAQ
How much is the average water and sewer bill in Ohio?
Where does Warren County, Ohio get its water?
What is the hardness of Warren County water?
How do I pay a water bill in Warren County Ohio?
Bills shall be paid at the Warren County Water and Sewer Department. Come to 406 Justice Drive if you are making your payment in person. Otherwise, mail your payment to P.O. Box 530, Lebanon, Ohio 45036. The date payment is received at the office of the Water and Sewer Department shall be determinative of the time payment is received.
What payment methods does Warren water offer?
Keeping our community and employees healthy remains a top priority. As Warren Water continues to reduce unnecessary contact, we encourage all customers to take advantage of our online payment system at www.warrenwater.com. We are now offering PayPal and Amazon Pay as online payment* options.
How do I contact Warren County water & sewer?
Warren County Water & Sewer Customer Service Information: Hours of Operation: Monday thru Friday 8:00 a.m. to 4:30 p.m. EST After Hours Emergency: (513) 695-2525 How can I view my bill online or sign up for e-billing?
How do I pay my water / sewer bill?
By Phone: Phone payments can be made through First Billing with a live agent by calling *1-855-270-3592*. Customers must have their water / sewer account number to utilize this service. Please use only the first seven-digits of the account number shown on your billing statement when making payments through the telephone service.