Paying your water bill should be simple and straightforward. That’s why the Washington Sanitary Suburban Commission (WSSC Water) offers its customers various options to pay their water and sewer bills conveniently. With multiple online and offline payment channels, WSSC Water ensures that its over 1.8 million customers in Montgomery and Prince George’s counties can pay their bills with minimum hassle.
A Brief Background on WSSC Water
Before we dive into the various bill payment options, let’s first understand what WSSC Water is all about. WSSC Water is among the largest water and wastewater utilities in the country, providing water and sewer services to nearly 1.9 million residents in Montgomery and Prince George’s counties in Maryland.
The organization was established in 1918 to help address the water supply and sewage disposal needs of the growing suburbs of Washington, D.C. For over a century now, WSSC Water has been responsible for building, operating, and maintaining water and sewer infrastructure to ensure the health and wellbeing of its customers.
WSSC Water is committed to providing high-quality and uninterrupted water and sewer services to its customers across Washington Suburban Sanitary District. To enable this, WSSC Water sends out quarterly bills to its customers for the water supply and sewage disposal services.
Understanding Your WSSC Water Bill
WSSC Water bills its residential and commercial customers on a quarterly basis. The bill amount depends on your water usage and various service charges. Here are the key components of a typical WSSC Water bill
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Water Usage Charge: This depends on the amount of water consumed in gallons during the billing period. The more water you use, the higher this charge.
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Sewer Usage Charge This is based on your water consumption as sewer charges are calculated as a percentage of your water usage.
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Service Charges: These include fixed quarterly charges such as Infrastructure Investment Fee, Account Maintenance Fee, and Bay Restoration Fund.
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Miscellaneous Charges: These charges are applicable for specific services like turn-on/turn-off fee, permit fees etc.
Understanding what goes into your WSSC Water bill allows you to review the charges better and pay your bills on time.
Overview of WSSC Water Bill Payment Options
WSSC Water offers its customers various options to pay their water and sewer bills. The payment options can be broadly classified into:
Online Payment Options
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My WSSC Water Portal – Customers can log into their accounts on the WSSC Water website to view and pay their bill online.
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WSSC Water Mobile App – The mobile app enables quick bill payment on the go through credit/debit cards or e-check.
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E-Z Pay – Direct debit from bank account on the bill’s due date.
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Phone Payment – Call the IVR system anytime to pay over the phone via credit card, debit card or e-check.
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Third Party Bill Pay – Banks and other third parties provide bill pay services to pay WSSC Water bills online.
Offline Payment Options
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Mail Payments – Send checks or money order via mail using the payment envelope.
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In-Person Payments – Pay by cash, check or credit/debit card at the WSSC Water customer service centers.
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Payment Kiosks – Use self-service kiosks at various locations to pay your bills.
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Drive-Thru Window – WSSC Water’s office in Laurel, MD has a drive-thru window to collect bill payments.
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Dropbox – Deposit checks or money orders in the secure dropbox after working hours.
This extensive range of payment methods gives customers the flexibility to choose the ones most convenient for them. Let us explore some of the popular WSSC Water bill payment options in a bit more detail.
Paying Your WSSC Water Bill Online
Paying bills online is the preferred option for most customers today due to its convenience and ease of use. WSSC Water offers multiple online payment channels to make it quick and simple for customers to pay their bills digitally.
Paying via WSSC Water Website
The most straightforward option is to log into your account on the WSSC Water website and pay directly on the portal. Follow these simple steps:
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Go to www.wsscwater.com and click on “My Account”
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Enter your account number and ZIP code to log in
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Select “Pay Bill” and enter payment details to pay your bill
You can save your payment information to simplify the process for future bills. One can even opt for paperless e-billing and schedule auto-payments on the portal for added convenience.
Downloading the WSSC Water Mobile App
For those who prefer to pay bills on the go, the WSSC Water Mobile App offers a quick and easy way to pay anytime, anywhere. Available for both Android and iOS devices, the app lets you pay your water bill in a few taps. Just download the app, log into your account and pay via credit/debit card, Apple Pay or Google Pay in seconds.
The app also allows you to track your water usage, view billing history, report emergencies and more. Combining convenience and utility, the WSSC Water Mobile App is a must-have for all customers.
Paying through Bank Bill Pay Services
Many banks and third parties like insurance companies provide bill pay services that let you pay your WSSC Water bills through their websites/apps along with your other bills. The payment is made from your bank account, so ensure there is enough balance before scheduling the payment to avoid failed transactions or late payment fees.
While convenient, third party bill pay services may charge processing fees. So consider this when opting to pay your WSSC Water bill via your bank.
Signing Up for E-Z Pay
For hassle-free bill payments, customers can enroll in WSSC Water’s E-Z Pay direct debit program. Your bill amount will automatically be debited from your bank account on the due date every quarter.
E-Z Pay ensures timely payments and you never have to worry about late fees. Just make sure your bank account has sufficient funds on bill day.
Paying Your WSSC Water Bill Offline
Not comfortable with online payments? Don’t worry, WSSC Water offers multiple offline bill payment options as well.
Paying by Mail
Mail is the classic way of paying bills, which many customers still prefer. Simply enclose a check or money order in the payment envelope provided with your bill and mail it to WSSC Water well before the due date. Be sure to include your account number and full address on the check.
Allow 7-10 days for mailed payments to reach on time. Do not mail cash payments.
Paying In-Person
For those who prefer to pay bills in-person, WSSC Water has customer service centers at various locations. You can visit the billing counter and pay your bill by cash, check, or credit/debit card.
The WSSC Water office in Laurel, MD also has a 24/7 drive-thru payment window for added convenience.
Paying at Payment Kiosks
WSSC Water has installed payment kiosks at some grocery stores and its offices where customers can easily pay their bills in cash or card. Locate your nearest self-service kiosk on the WSSC website and pay your bill at the kiosk instantly.
Paying by Phone
You can also pay your WSSC Water bill over the phone using the automated IVR payment system. Just call the toll-free number anytime and make a card or bank account payment by following the prompts.
The IVR system is available round the clock so you can make quick payments on the go. However, a small convenience fee applies for phone payments.
Managing Your WSSC Water Account Online
Apart from making bill payments, customers can also manage their WSSC Water accounts online via the My Account portal and mobile app. Below are some key features:
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View real-time account balance and billing history – Monitor your account usage and charges
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Access monthly and annual statements – Download bills for current and previous years
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Analyze water consumption – Track your daily average water usage over time
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Receive notifications – Get email/text alerts for billing, outages etc.
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Schedule payments – Set up automatic payments for seamless bill payment
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Go paperless – Opt for e-billing to eliminate paper bills
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Submit meter readings – Provide meter readings to ensure accurate billing
Managing your account online provides transparency and control over your WSSC Water account.
Get Timely Help and Support
WSSC Water also provides stellar customer service on all billing and payment related queries. You can:
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Call the customer service helpline during working hours for any billing questions or payment support.
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Chat with an agent directly through the website during business hours.
Upcoming Events Event Type OSDI Events
Seeking companies to help WSSC Water develop and implement a plan to comply with the new Lead and Copper Rule! [] Event Type Project Outreach Event
Watch Meeting Dial In: 240-800-7929 Conference ID: 770 248 546#For more information please visit our Community Project meetings page Event Type Holiday
During holidays, administrative offices are closed. However, in the event of an emergency such as a broken water main or sewer back-up, our 24-hour call center is staffed to assist our customer… Event Type Project Outreach Event
Watch Meeting Dial In: 240-800-7929 Conference ID: 879 318 086#For more information please visit our Community Project meetings page Event Type Project Outreach Event
Watch Meeting Dial In: 240-800-7929 Conference ID: 909 773 197#For more information please visit our Community Project meetings page Event Type Project Outreach Event
Watch Meeting Dial In: 240-800-7929 Conference ID: 495 029 500# For more information please visit our Community Project meetings page Event Type Board of Ethics Meetings
The public is invited to attend the meeting in person or virtually.Watch Open Session: Teams Link Phone: 240-800-7929; Phone Conference ID: Event Type Project Outreach Event
Watch Meeting Dial In: 240-800-7929 Conference ID: 556 287 33#For more information please visit our Community Project meetings page Event Type Commission Meetings
This meeting is being held on Tuesday, June 18 in lieu of June 19 (Juneteenth holiday).Public may attend meeting in person or virtually via the call-in information below should they wish to provide pu… Event Type Holiday
During holidays, administrative offices are closed. However, in the event of an emergency such as a broken water main or sewer back-up, our 24-hour call center is staffed to assist our customer… Event Type Project Outreach Event
Watch Meeting Dial In: 240-800-7929 Conference ID: 974 021 505# For more information please visit our Community Project meetings page Event Type OSDI Events
Mark your calendar for this important event! [] Event Type Holiday
During holidays, administrative offices are closed. However, in the event of an emergency such as a broken water main or sewer back-up, our 24-hour call center is staffed to assist our customer… Event Type Board of Ethics Meetings
The public is invited to attend the meeting in person or virtually.Watch Open Session: Teams Link Phone: 240-800-7929; Phone Conference ID:
Montgomery and Prince George’s County Councils Unanimously Approve WSSC Water’s FY 25 Budget Published on Article Type News Release
You see the result of our work every time you turn on your tap or take a shower. But what you dont see is all the effort it takes to deliver that water to you: the big construction projects, the pipeline maintenance, the lab work and more. Learn all about the many people in many departments that make up WSSC Water.
$3,000 Water Bill From WSSC: Washington Suburban Sanitary Commision!
FAQ
What is the phone number for the Washington Suburban Sanitary Commission?
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Department
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Phone
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Email:
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Customer Service
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301-206-4001 TTY 301-206-8345
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Interactive Voice Response System
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301-206-4001
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Water and Sewer Bills
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301-206-4001
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Media Spokesperson
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301-206-8100 after hours: 301-206-4002
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What is the Washington Suburban Sanitary Commission?
How do you know your water bill?
How do I contact Washington suburban Sanitary Commission?
Washington Suburban Sanitary Commission 14501 Sweitzer Ln Laurel, MD 20707 (301) 206-4001 Contact Us Directory Footer menu Contact Us Privacy Policy Accessibility Statement Office of the Inspector General Maryland Public Information Act
Where is Washington suburban Sanitary Commission?
Washington Suburban Sanitary Commission Washington Suburban Sanitary Commission 14501 Sweitzer Ln Laurel, MD 20707 (301) 206-4001 Contact Us Directory Footer menu Contact Us Privacy Policy Accessibility Statement
How do I pay my WSSC water bill?
Use our automated system any time of the day or night, seven days per week, to pay your bill by check or credit card by calling 301-206-4001. Please be advised that there are companies, including banks, that will offer to pay your WSSC Water bill for you by providing bill pay services through their websites.
Does WSSC water store my financial information?
WSSC Water does not store any of your financial information. From the app, you can: Pay Your Bill – With your ten-digit WSSC Water account number and ZIP code, you can pay your bill by credit card, debit card or e-check.