A Guide to Paying Your Water Works Bill in Cincinnati

Having access to clean, reliable water is something most of us take for granted. But providing high-quality water and sewer services to a major city like Cincinnati takes immense infrastructure and resources. As residents, paying our water bills promptly and in full is our part of the equation to keep Water Works operating smoothly. Read on for a guide to paying your Water Works Cincinnati bill conveniently online, by mail, by phone, or in person.

Why Paying Your Water Bill Matters

It’s easy to let paying bills slide down the priority list of our busy lives. But for a utility as essential as water, continuing to provide service relies directly on customers paying for what they use.

Your water bill payments allow Water Works Cincinnati to:

• Maintain miles of water mains, pumps, reservoirs, towers, and other infrastructure
• Operate water treatment plants 24/7 to deliver clean, safe water
• Support water quality testing and monitoring
• Provide reliable sewer and stormwater management
• Carry out projects to upgrade aging infrastructure
• Assist low-income customers through bill discount programs

When accounts go unpaid, safety and services for the whole community suffer. Take care of your city and neighborhood by paying your Water Works bill on time.

Paying Your Water Bill Online

For fast convenient payments that can be made anytime, the best option is paying your Water Works bill online. Cincinnati offers online payment through their CBIZ Payment Portal.

To get started paying online, you’ll need your 10 digit account number and 4 digit PIN from your latest bill. Enter these credentials to access your account.

Through the online portal, you can:

• View current and past bills
• Make one-time payments
• Set up recurring auto-pay
• Check water usage and sewer charges
• Monitor payment history
• Update account and contact information

Accepted payment methods include credit/debit card, checking account, or electronic funds transfer. A processing fee does apply to online payments. You’ll receive a confirmation email with receipt after successful payment.

By setting up auto-pay, you can ensure your water bill gets paid on time every month without the hassle.

Paying by Mail

If you prefer to mail in payments the old-fashioned way, you can send your Water Works bill payment to:

Water Works Care Of CBIZ
P.O. Box 643634
Cincinnati, OH 45264-3634

Be sure to include your remittance slip and write your 10 digit account number on the check clearly. Allow 5-7 business days for mailed payments to process. Keep the due date in mind to avoid late fees.

While less convenient than electronic payments, mailing a check gives you a paper trail. Just be diligent about sending them in on time.

Paying by Phone

For direct service when paying your bill, Water Works Cincinnati also allows payment over the phone. Call 513-591-7700 and follow the prompts to make a payment.

You’ll need to provide your 10 digit account number, 4 digit PIN, and contact details. Then choose whether to pay by credit/debit card, check, or automated transfer.

Talking to a representative allows you to get immediate help with any payment issues or questions. However, phone payments do have service fees applied.

Paying in Person

For maximum convenience, you can also pay your water bill in person at one of two Water Works locations:

Water Works Central Cashier
4747 Spring Grove Ave
Cincinnati, OH 45232

Water Works North Cashier
3900 Dina Place
Cincinnati, OH 45239

Both locations accept cash, check, money order, or credit/debit card for bill payment. You’ll receive a printed receipt of payment right on the spot. In-person payment gives the benefit of live support, but does come with additional service fees.

Avoid Late Payments

However you choose to pay your Water Works Cincinnati bill, be sure to pay the full amount due by the due date each month. Late payments incur a penalty equal to 10% of the unpaid bill.

Chronic late payments can result in water shut-off (with further fees for reconnection). Avoid breaks in service and penalties by paying on time every time. Online auto-pay or bill calendar reminders can help.

We All Play a Role

Having clean water is not something to take for granted. By paying your water bill fully and on time, you support the treatment, delivery, and maintenance needed to keep water flowing safely to your home. Do your part for the community by keeping your Water Works account current.