How to Pay Your Waterloo Water Works Bill: A Guide

If you’re a resident or business owner in Waterloo, Iowa chances are you receive water services from the city’s municipally-owned Waterloo Water Works. Paying your water bill on time each month is important to avoid service interruptions. Here’s an overview of how to pay your Waterloo Water Works utility bill.

Payment Options Offered

The Waterloo Water Works offers customers multiple options for paying water bills:

• Mail payments to PO Box 27, Waterloo, IA 50704
• Pay in person at the Customer Service Center at 325 Sycamore St
• Use the after-hours drop box at the Customer Service Center
• Pay at a Hy-Vee pay station (2 locations)
• Pay by phone at 855-282-7625
• Pay online at waterloowater.org
• Auto-pay bank account withdrawals

This variety of options lets people pay in a way that suits them and makes it easy to pay on time.

Paying by Mail

A simple way to pay your Waterloo Water Works bill is to mail a check or money order. Just take the payment stub off of your paper bill and mail it with your payment.

Be sure payments are mailed 3-5 business days before the due date to ensure on-time delivery and posting. The PO Box will be checked and payments processed daily.

Paying In Person

For those who prefer paying bills face-to-face, the Waterloo Water Works Customer Service Center is located at 325 Sycamore St. It’s open from 7:30am to 5pm Monday-Friday for walk-in payments.

The lobby has customer parking available and a drive-up window. An after-hours drop box can also be used to leave payments when the office is closed Payments left in the drop box by the cut-off time will be processed the next business day

Paying at Hy-Vee

Waterloo Water Works bills can also be paid at either of the two Hy-Vee locations in Waterloo – the Crossroads store or the Logan Avenue store. Hy-Vee serves as an authorized pay station, providing another in-person payment option.

Paying by Phone

Calling 855-282-7625 allows Waterloo Water Works customers to pay by automated phone system You’ll need to have your account number, balance due, and payment information ready

There is a small fee for using a phone to pay that is added by the payment processor. But for some, the small fee may not be worth it because it is easier to pay over the phone with a credit or debit card or an electronic check.

Paying Online

For quick and convenient online payments, customers can visit waterloowater.org and log in to the payment portal. Like phone payments, online payments incur a small convenience fee.

Electronic checking accounts, debit cards, and all major credit cards are accepted. You can also set up automatic recurring payments. Online bill pay is available 24/7 for payments any time of day.

Auto-Pay Withdrawals

Setting up automatic monthly withdrawals from your bank account is a reliable method for ensuring your Waterloo Water Works bill gets paid on time.

With auto-pay, the due amount will automatically be debited from your checking or savings account each month. Auto-pay enrollment forms are available on the Waterloo Water Works website or by calling their office.

Same-Day Payments

If your water service is at risk of being disconnected for an overdue payment, you can call the Waterloo Water Works office directly at 319-232-6280 to make a same-day payment over the phone. This last-minute option might save you from service interruptions.

Payment Policies and Fees

The Waterloo Water Works requires that bills be paid in full by the due date to avoid late fees or collections. Accounts with past-due balances risk water service disconnection.

One-time late and reconnection fees will apply for customers who pay late. Returned check fees are also charged when checks bounce. Convenience fees accompany phone and online bill payments.

Payment Assistance Programs

For low-income Waterloo customers who need help paying water bills, financial assistance programs are available. These include:

• LIHEAP – Helps with home energy bills, including water heating costs
• Salvation Army Utility Assistance – Can provide bill payment help for eligible applicants
• Black Hawk County General Assistance – Emergency assistance program that may cover utility bills
• St. Vincent de Paul Help Line – Provides utility assistance for struggling households
• Operation: Threshold – Grants helping pay energy costs based on income guidelines

Reaching out to the Waterloo Water Works about payment arrangements may also be an option if you are experiencing financial hardship. Communicating before your account becomes delinquent is key.

Avoiding Late Payments

Setting bill reminders, enrolling in auto-pay deductions, and carefully budgeting for your water bill amount each month are some ways to avoid paying late. Comparing usage to prior months and checking for leaks can also help control costs.

If your usage seems unusually high, contact Waterloo Water Works for them to check your meter readings and rule out any errors. Monitoring your monthly water expenses closely makes it easier to pay on time.

Changes to Account Information

Be sure to update the Waterloo Water Works if your mailing address, phone number, or banking information changes so your account stays current. Submit any account changes by calling their office or updating details through the customer portal on their website.

Closing Water Accounts

When moving out and closing Waterloo water accounts, customers need to give proper notice and provide a forwarding address. Final bills should be paid in full to avoid collections actions being taken.

Return any leased water meter equipment and have the meter read for a final usage total. Water services will be discontinued once accounts are closed out.

Key Takeaways

• Waterloo Water Works bills can be paid by mail, in person, online, by phone, or through auto-pay
• Due dates must be met to avoid late fees or service disconnection
• Payment assistance is available for customers facing financial hardship
• Setting reminders and budgeting helps avoid late payments
• Account information should be kept current with Waterloo Water Works
• Closing accounts requires settling final bills and returning equipment

Paying your Waterloo water services bill on time every month ensures uninterrupted water access while keeping accounts in good standing. Know your options for paying conveniently, communicate about any payment issues, and you’ll stay on top of your Waterloo Water Works bill.