Having access to fast, reliable internet at home is now considered a basic necessity for most households. As a leading cable and internet provider on the West Coast, Wave Broadband delivers essential connectivity to residents across Washington, Oregon, and California. However, keeping your services running requires prompt payment of your monthly Wave Broadband bill
Thankfully, Wave offers several easy online payment options to fit your preferences. By setting up an online account, enrolling in auto-pay, and reviewing billing policies, you can master painless online bill pay with Wave Broadband. Let’s dive into the details so you can keep yourself connected!
Activating Your Wave Broadband Account Online
The first step toward online bill payment is setting up online access to your Wave Broadband account, Here is a quick step-by-step guide to get your account up and running
-
Go to my.wavebroadband.com and click Sign Up.
-
Enter your account number and other personal details to register
-
Create a secure username and password.
-
Agree to the online user agreement terms and conditions.
-
A verification email will be sent to activate your new online account.
Once your Wave Broadband account is activated, you can log in anytime to view your bill, see account details, set up recurring payments, and manage notifications.
Understanding Your Monthly Bill
Before you pay your Wave Broadband bill online each month, it’s important to understand exactly what charges are on your bill and why. Some key sections include:
-
Services – Lists monthly rates for each of your subscribed services like internet, cable TV, phone.
-
Usage – Shows itemized usage fees like cable box rentals, long distance calls.
-
Taxes & Surcharges – Contains additional taxes and regulatory charges.
-
Account Details – Provides open balance, new charges, payments applied, credits.
Carefully reviewing the billing details can uncover errors or identify areas to reduce your monthly costs, like adding/removing cable packages or adjusting internet speed. Don’t pay blindly!
Paying Your Bill Via The Wave Broadband Website
Once logged into your Wave account online, here are the steps to pay your monthly bill:
-
Locate the “My Bill” section and click on “Pay Bill”.
-
Enter the amount to pay – either the full balance or a partial payment.
-
Select your preferred payment method – credit/debit card, bank account, PayPal.
-
Enter relevant card or account details and submit payment.
-
The online payment will process immediately and you will receive a confirmation email.
Paying online is fast, easy, and can be completed in just a few minutes each month. Much better than writing and mailing checks!
Enrolling in Auto-Pay
For true bill payment convenience, consider enrolling in Wave Broadband’s Auto-Pay program:
-
Access the Auto-Pay page under “My Bill” once logged into your account.
-
Select the date each month for payments to be processed automatically.
-
Enter bank account or credit/debit card info for payments.
-
Review and agree to the Auto-Pay authorization terms.
-
A confirmation email will be sent once enrollment is complete.
Your Wave Broadband bill will then be paid automatically each month on the scheduled date without any extra work on your part. Easy and reliable!
Receiving Paperless Billing
Another way to streamline bill payment is to go paperless by opting into online-only billing and eliminating mailed paper statements.
-
Locate “Paperless Billing” under Account Settings and click “Enroll”
-
Agree to receive bills electronically going forward.
-
A monthly email notification will now be sent when your new bill is ready.
-
Access your bill directly through your online account moving forward.
Going paperless saves trees and ensures you never miss a bill payment simply because the mail was delayed!
Paying Without an Online Account
While creating an online Wave Broadband account offers the most payment flexibility, you can pay your bill without one through:
-
Phone – Call 1-866-928-3123 anytime 24/7 to use the automated payment system or speak with a customer service rep.
-
Mail – Send a check or money order to the payment address listed on your paper bill. Allow 7-10 days to process.
-
In-Person – Visit a local Wave Broadband office to pay with cash, check, or credit/debit card.
-
Account Specialists – Schedule a payment pickup from a Wave Account Specialist
While less convenient, these options are available if you prefer not to pay online.
Avoid Late Fees and Service Disruptions
To avoid any late payment fees or potential service interruptions, be sure to pay your Wave Broadband bill by the due date listed:
-
A late fee of around $10 may be charged if payment is not received on time.
-
Accounts 30+ days past due risk disconnection if the overdue amount is not paid.
-
A $25 reconnection fee may apply if services are suspended for non-payment.
Set bill due date reminders and enroll in Auto-Pay to stay on track and ensure continuous internet and cable access. Monitor account alerts for any past due notices.
Seeking
Make your payment by mail
You can pay your bill in the traditional fashion – through the U.S. mail. We will send you a paper bill by mail each month.
Once you receive the bill, simply return the enclosed bill stub to us along with your payment in the form of a check or money order.
Astound Broadband Powered by RCN PO Box 11816 Newark, NJ 07101-8116
Astound Broadband Powered by Grande or Astound Broadband Powered by enTouch P.O. Box 679367 Dallas, TX 75267-9367
Astound Broadband Powered by Wave or Astound Broadband Powered by Digital West PO Box 31001-2714 Pasadena, CA 91110-2714
Give us a call!
Make payments through our automated phone system.
We accept one-time credit or debit card payments from Visa, MasterCard, Discover, and American Express.
Call 1-800-427-8686 to make a payment through our automated phone system or to speak with a customer service professional.
How can I pay my WIFI bill?
FAQ
How do I pay my Astound bill by phone?
How to cancel Astound RCN?
How to find Astound account number?