How to Pay Your West Bend Water Bill

Paying your water utility bill to the City of West Bend is easy and convenient with several options to choose from In this comprehensive guide, I’ll explain the various ways West Bend residents and businesses can pay their water bills, including online, by phone, in person, or by mail

Online Bill Pay

Web-based payment through Payment Service Network (PSN), the city’s third-party payment processor, is the fastest and easiest way to pay your West Bend water bill.

To pay online, go to www.ci.west-bendwius/how_do_i/pay/bill_pay.php and click on the “Pay Online” button. This will direct you to PSN’s secure payment site.

On your first visit, you’ll need to register for an account by providing your West Bend water account number, last name or business name, and email address. Once registered, you can log in anytime to view your current bill, see your balance, and make a payment.

You can pay by credit card, debit card, or electronic check. When you pay electronically, there is a convenience fee, but when you pay with an e-check from your checking account, there is no fee. Payments made before 5 PM are processed the same day.

I love the convenience of paying my water bill online. With PSN’s website and mobile app, I can quickly and easily pay at any time of the day, without having to use stamps or paper checks. You can also set up automatic payments so I never miss a payment due date.

Pay by Phone

To pay your West Bend water bill by phone, call PSN toll-free at 1-877-885-7968. You’ll need to provide your water account number and ZIP code.

PSN accepts payments by credit card, debit card, and electronic check over the phone. Just like online payments, phone payments are subject to a convenience fee if paying by card.

Paying by phone is quick and easy when you don’t have time to log into the website. It’s also the fastest option if you need to restore service after a disconnection. As soon as PSN processes your payment, the city can reconnect your water service.

Pay by Mail

To pay your water bill by mail, send a check or money order to:

City of West Bend
1115 S. Main Street
West Bend, WI 53095

Please include your water account number on the check. Allow 5-7 business days for your mailed payment to reach the city before the due date. You can also drop off check or money order payments in the 24/7 drop box located outside city hall.

Pay in Person

For in-person bill payment, you can visit West Bend City Hall at 1115 S. Main Street during business hours. The utility department counter accepts cash, check, money order, and credit card payments.

A third-party convenience fee of 2.75% is charged for credit card transactions. City hall also has a 24-hour drop box where you can leave check or money order payments anytime.

Enroll in Automatic Payments

The most convenient and hassle-free way to pay your West Bend water bill is to enroll in automatic payments through PSN. This withdraws your bill amount directly from your bank account around the due date each month.

To sign up, register for a PSN account online. Under “My Profile”, choose the AutoPay option and enter your bank account information. You’ll still receive a monthly paper or emailed bill for your records.

Automatic payments prevent late fees since your bill is paid on time without you having to remember. You can cancel or change your auto pay option at any time through your PSN account.

Get Email Bill Reminders

PSN offers a free service to send you email notifications when your new water bill is ready to view and when a payment is due.

To enroll, make sure you have an email address in your PSN account profile. Then add the PSN email address to your contacts so the reminders go to your inbox rather than spam folder.

Avoid Late Fees

To avoid getting hit with late charges, make sure to pay your West Bend water bill by the due date printed on your statement. Mailed payments must be received on time.

If you’re having trouble paying on time, contact the water utility immediately to discuss alternate arrangements. Qualifying customers can also inquire about utility bill assistance programs.

Paying your City of West Bend water bill is quick and easy through the online portal, by phone, mail or in person. Sign up for paperless billing and automatic payments to simplify the process even further. Stay on track with your water account.