How to Pay Your West Des Moines Water Works Bill Easily and On Time

Paying your water bill on time every month is an important responsibility as a homeowner or renter. However, it can sometimes be easy to forget or overlook this essential task. I want to provide you with helpful information on how to pay your West Des Moines Water Works bill quickly, easily, and without hassle.

As a customer of West Des Moines Water Works (WDMWW), you have several convenient options to pay your monthly water bill. I’ll outline the available payment methods, fees, due dates and other key details to ensure you pay on time, avoid late fees and keep your water service running smoothly.

Overview of West Des Moines Water Works Billing and Payment

West Des Moines Water Works serves people and businesses in West Des Moines and the surrounding areas with water. Your monthly water use is tracked and charged on a regular monthly cycle.

Your bill will include charges for

• Water usage based on gallons consumed
• Basic facilities fee
• Sales tax

Most bills are due by the 15th of the following month after being mailed around the 25th of each month. Take July as an example. It would be mailed around July 25th and due by August 15th.

To avoid a late fee, it’s important to pay your bill on time. WDMWW charges a 5% penalty on overdue bills. Repeated late payments or nonpayment can result in water service being shut off.

Now let’s look at the various ways you can easily pay your WDMWW bill every month.

Pay Online

The quickest and most convenient way to pay is through the WDMWW online bill pay system. To get started, you’ll first need to register for an online account on the WDMWW website.

With an online account, you can:

• View your current and past water bills
• Make one-time payments by credit card or e-check
• Set up autopay to have your bill paid automatically each month

To pay by credit card, a transaction fee of $2.95 applies. Payments by e-check are free. The autopay feature is great for ensuring your bill gets paid on time without having to remember.

I highly recommend setting up an online account to have 24/7 access and control over your water bill.

Pay by Phone

If you prefer to speak with a customer service rep, you can pay your WDMWW bill over the phone by calling (515) 222-3460 during business hours (Monday-Friday, 8am-5pm). The representatives can take a credit card or e-check payment.

Again, e-check payments are fee-free, while a $2.95 transaction fee will apply to credit card payments. I’d advise having your water bill handy so you can provide your account number and payment amount.

Pay by Mail

Mailing in a payment is another option if you would rather not pay online or over the phone. Simply fill out the payment stub from your water bill and mail it along with a check or money order to:

West Des Moines Water Works
P.O. Box 7608
West Des Moines, IA 50266-7608

Be sure to allow 3-5 business days for your mailed payment to reach WDMWW and be processed to avoid late fees. I recommend mailing your payment at least 5-7 days before the due date to ensure it arrives on time, especially around holidays.

Pay in Person

For cash payments or money orders, you can pay your water bill in person at the WDMWW office located at:

1505 Railroad Avenue
West Des Moines, IA 50265

The office is open Monday-Friday from 8am-5pm, except on major holidays. This in-person payment option allows you to hand deliver your payment and receive a receipt immediately.

However, unless you happen to be in the area already, the online and phone payment options are typically more convenient than driving to the office to pay. But it’s still a handy in-person payment option to have available if needed.

Enroll in Autopay

For ultimate convenience and peace of mind, I highly recommend enrolling in WDMWW’s autopay program. This automatically pays your water bill from your checking account or credit card every month on the due date.

To get started with autopay:

• Login to your WDMWW online account
• Click on “AutoPay” and fill out the enrollment form
• Choose either your checking account or credit card for payments
• Submit the form and you’re done!

With autopay set up, you don’t have to think about manually paying each month. Your bill will be paid automatically on time, helping you avoid late fees.

The only potential downside is if you have billing errors or disputes, the inaccurate amount will still be paid automatically while you sort out the issue. So I still recommend glancing at your bill briefly each month before the autopay date.

But overall, autopay is a fantastic set-it-and-forget-it option for easy water bill payments.

Avoid Late Fees and Service Disruption

I want to emphasize the importance of paying your WDMWW water bill by the due date every month. Late payments will incur a 5% penalty fee, which eats into your finances.

Repeated late or missed payments can eventually result in your water being shut off, which is a major inconvenience. Water service could be suspended until your account is paid in full, including late fees.

So be sure to mark your bill’s due date on your calendar each month and pay on time through one of the options outlined above. Signing up for autopay provides an extra layer of protection against late fees.

If you do have trouble paying on time for any reason, contact WDMWW customer service right away to check if you qualify for an extension or payment plan. Don’t let things slide until your service is cut off.

Customer Service for Payment Questions

The friendly and knowledgeable WDMWW customer service team is available to answer any questions about billing and payment options.

You can reach them at:

• Phone: (515) 222-3460
• Email: [email protected]
• In person: 1505 Railroad Ave, West Des Moines, IA 50265

The team can explain your bill charges, due dates, payment methods, late fees, and any other questions. They can also help with setting up autopay or discussing alternative payment arrangements if you’re struggling to pay.

Don’t hesitate to reach out to the WDMWW customer service pros to get your billing and payment questions answered!

Having reliable water service is essential for every home and business. By paying your water bill promptly each month using the online, phone, mail, or in-person options, you can avoid service disruptions.

And enrolling in autopay provides an easy automated way to pay on time without remembering. Be sure to reach out to WDMWW customer support if you ever have any billing or payment questions.