Making Bill Payments Easy with West Knox Utility District

Paying bills can be a hassle. Writing checks buying stamps making sure it arrives on time – who has time for all that these days? That’s why the West Knox Utility District offers so many convenient options for customers to pay their utility bills. In this article, we’ll explore all the ways West Knox Utility makes bill pay quick, easy and stress-free.

Over 60,000 people in parts of Knoxville and Knox County, Tennessee, get their water, sewer, and natural gas from the West Knox Utility District. They know that people are busy and need ways to pay their bills when it’s most convenient for them. That’s why they let you pay in a lot of different ways, like online, over the phone, by mail, in person, by automatic bank draft, or even through your own bank’s online bill pay.

Pay Online for Convenience

The easiest way for many customers to pay their West Knox utility bill is online through the Customer Portal. This secure website allows you to review your account, see previous bills and make payments 24/7. You can pay by credit card or from a bank account

There is a small $2.50 convenience fee per transaction for paying online. But avoiding stamps, checks and envelopes is worth it for most people. Payments post to your account immediately after the transaction is completed.

You can also choose to receive e-bills instead of paper bills in the mail and set up automatic monthly payments through the online portal. Managing your account online puts you in control.

Pay By Phone

Not a fan of computers? No problem! West Knox Utility also allows payment by phone. Just call 865-690-2521, extension 206 to access the automated phone payment system. It’s available anytime day or night.

Like with online payments, there is a $2.50 convenience fee per phone transaction. But being able to pay in your pajamas makes it worthwhile for most.

Automatic Bank Draft

For ultimate bill paying convenience, sign up for automatic monthly bank draft payments. West Knox Utility will automatically deduct your monthly bill amount directly from your checking account around the due date each month.

There are no fees for bank draft payments. And you don’t have to remember to make the payment – it happens automatically! Just complete the bank draft authorization form available on their website and mail it along with a voided check.

Pay by Mail

Writing a check and mailing in your payment is still a fine option. Just be sure to allow 5-7 business days for your mailed payment to reach the payment processing center before the due date. Mail your check or money order along with your payment stub to:

West Knox Utility District
PO Box 306534
Nashville, TN 37230-6534

If you send your payment by the due date, there won’t be any late fees. But now that there are so many easy electronic options, you might not want to deal with stamps and envelopes as much.

In Person Payments

You can also pay your West Knox Utility bill in person at their office at:

2328 Lovell Road
Knoxville, TN 37932

They accept cash, checks and money orders. Just be aware that Mondays, Fridays and the day after holidays tend to be the busiest. So visit on another day to avoid waiting in longer lines.

Bank Bill Pay

Many banks and credit unions now offer online bill pay services to their customers. You can use your financial institution’s website to set up one-time or recurring payments to companies like West Knox Utility.

The bank will withdraw funds from your account to pay the bill electronically or may even mail a paper check. Check with your bank to see if they charge any fees for this service and allow adequate time for payments to reach West Knox Utility before the due date.

When is it Due?

West Knox Utility bills for water service in arrears, meaning you’re billed for the previous month’s usage. For example, the usage on your January bill occurred during December.

Payment must reach West Knox Utility by the due date to avoid any late fees or penalties. Due dates vary based on your service area but are always clearly printed on your monthly bill.

Avoid Late Fees

If your payment is not received by the due date, West Knox Utility assesses a 10% late fee on the outstanding balance. So be sure to pay on time every month using one of the convenient options.

The due date is based on when the payment is received, not the postmark date. So you’ll want to account for any mail delivery or bank processing time if paying by check. Paying online, by phone or with automatic bank draft ensures your payment processes right away before the deadline.

Payment Processing

All mailed payments are processed centrally after receipt, not at the local West Knox Utility office. So allow time for mail delivery to Nashville when paying by check.

Likewise, online or phone payments may take a full business day to update your account, even though you paid immediately. So check your account online to confirm payment was credited properly before the due date if paying electronically.

No matter which option you choose – online, phone, mail, automatic draft or in person – West Knox Utility offers a convenient way to pay your utility bill. Review your statement, pick a payment method that works for your lifestyle and pay by the due date each month. Then you can check that chore off your list and get on with your busy life!