How to Pay Your West Laurel Water Bill Online

West Laurel Water Association provides water utility services to residents in Laurel County, Kentucky. Paying your water bill on time each month is important to avoid any service disruption. West Laurel Water makes it quick and easy to pay your bill electronically through their online payment system. This article will walk through the entire process of setting up an online profile and paying your West Laurel Water bill conveniently online.

Benefits of Paying Online

Paying your West Laurel Water bill online provides a number of benefits

  • Saves time – Make payments instantly without mailing checks or visiting the office

  • More flexibility – Pay anytime, anywhere with an internet connection.

  • Avoid late fees – Online payments process immediately to avoid penalties.

  • Payment tracking – View payment history and account balance.

  • Recurring payments – Set up automatic monthly bill payment.

  • Paperless billing – Receive and view bills electronically.

  • Account management – Update account and payment information.

Online bill pay gives you greater control and makes payment faster.

Creating an Online Account

To get started with online bill payment, you’ll first need to set up your customer account on West Laurel Water’s payment system:

  1. Go to the West Laurel Water website and click on “Bill Pay.”

  2. Click the “I Accept” button to be redirected to the payment website.

  3. Select “Sign Up” to create your online account.

  4. Enter your West Laurel Water account number, name, email address, and phone number.

  5. Create a username and password for your account.

  6. Agree to the terms and conditions.

Once your account is created, you can log in anytime to view and pay your water bill.

Making a One-Time Payment

When you log into your online account, you’ll be able to view your current West Laurel Water bill balance and due date. To make a one-time payment:

  1. Select “Make Payment” and enter the payment amount.

  2. Choose whether to pay by credit/debit card, check, or bank account.

  3. Enter your payment details and billing address.

  4. Review the payment summary and submit.

Your one-time payment will be processed instantly. You’ll receive a confirmation email with details of the transaction.

Setting Up Automatic Payments

For added convenience, you can enroll in automatic bill payment. Your monthly West Laurel Water bill will be paid automatically on the due date from your preferred payment method. To set up:

  1. Click on “AutoPay” in your account.

  2. Choose your payment method and enter the details.

  3. Pick the date you want your bill paid monthly.

  4. Review and submit the AutoPay enrollment.

You can cancel or edit AutoPay anytime. Email alerts will notify you before each automatic payment.

Going Paperless

Reduce clutter and unenroll from paper bills to have your West Laurel Water bill sent electronically. In your online account:

  1. Go to “My Profile.”

  2. Select “Paperless Billing” to opt out of mailed paper bills.

  3. Enter your email address to receive eBills monthly.

You’ll get an email notification when your new eBill is ready to view and pay online through your account.

Avoid Late Fees

Pay your West Laurel Water bill before the due date listed to avoid late payment penalties. Online payments process instantly, so you can pay up to the due date without risk of fees. Set up text or email reminders for your bill’s due date so you never miss it.

Get Payment Assistance

If you are struggling financially and unable to pay your water bill, West Laurel Water offers programs to assist qualified low-income customers:

  • Payment arrangements – Establish an extended payment plan.

  • Bill discount – May qualify for a percentage discount based on income level.

  • Balance forgiveness – Past due amounts may be eligible for partial forgiveness.

Contact West Laurel Water to learn about available bill assistance options if you are experiencing a hardship. Communicate with them to prevent service disruption.

Paying your West Laurel Water bill online is fast, easy and secure. Enroll in paperless billing and automatic payments for optimal convenience. Reach out for bill help if needed. Manage your water account seamlessly using West Laurel Water’s online payment system.

West Laurel Water Association

West Laurel Water Association is a water service provider in Southwestern Laurel County serving over 14,700 people.

Residential Utility Sales Tax Exemption Form

You can view West Laurels 2023 Annual Water Quality Report (CCR Report) by clicking the link below. CCRs let you, the customer know what contaminants, if any were detected in your drinking water as well as any potential health related risks. The CCR also lets you know where your water comes from and what we do to help protect it. If you would like hard copy of the CCR you can call (866) 692-5037 to request one be mailed to you. Click to ViewYou can also view previously released CCRs by clicking HERE.

This year legislature passed House Bill 8 into law that takes effect January 1st, 2023 and begins adding sales tax to certain new services. One of those services are utilities if the consumer has more than one residential account. There have been many questions asked about who should and should not fill out the new exemption form. We have created a Frequently Asked Questions page for your convenience that you can access HERE. We have also created an online Exemption Form that you can fill out on your smartphone, tablet or PC and submit to us. Click HERE to access the online form. Please read the FAQs before submitting a form. Most existing accounts are grandfathered in and are not required to submit a form.

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