If you live in the Mt. Juliet, Tennessee area, West Wilson Utility District (WWUD) likely provides your water service. It’s important to pay your water bill on time every month to avoid late fees and service interruptions. But I don’t want to deal with checks, stamps, envelopes, and snail mail.
Thankfully, WWUD offers easy and convenient online bill payment options. You can securely pay your water bill from home in just minutes. No more waiting in line at the WWUD office or rushing to get your payment in the mail.
In this comprehensive guide, we’ll explain everything West Wilson Utility customers need to know about paying bills online. Let’s get started!
Benefits of Paying Your Water Bill Online
Here are some of the great advantages of switching to online payments with WWUD:
-
Convenience – Pay 24/7 without leaving home. Avoid in-person payments during limited office hours.
-
Speed – Payments process instantly, avoiding mail delays. No chance of late fees for on-time payments.
-
Paperless – Go green by reducing paper usage and waste.
-
Secure – Payment portal uses encryption and security measures to protect your information.
-
Control – Login anytime to view balance, usage history, and make one-time or recurring payments
-
Flexibility – Use credit/debit cards, checking or savings accounts to pay your bill.
-
Budgeting – Review statements and payment history to track spending and plan budgets.
-
Efficiency – Automate recurring payments so your bill is always paid on time without the effort.
Online bill pay simply makes managing your water utility account faster, easier, and more convenient. It’s easy to see why thousands of WWUD customers have already gone digital.
How to Pay Your WWUD Water Bill Online
Ready to start paying your water bill online? Here’s a quick 3-step overview
Step 1: Visit WWUD’s Online Payment Website
Go to https://westwilsonutility.com/view-or-pay-your-bill to access the online payment portal.
Step 2: Login or Register for an Online Account
First-timers will need to register for a new account. You’ll need your 12-digit account number found on your paper bill.
Returning customers can simply login with their email and password Can’t remember your login info? Use the password reset tool
Step 3: Select Payment Method & Submit Payment
Choose whether to pay full balance or enter a custom amount. Provide your credit card, debit card, or bank account info to complete payment.
And that’s it! Your water bill payment will be instantly processed and posted to your WWUD account. So quick and easy!
Now let’s explore these 3 steps in more detail…
Access the Online Payment Website
To pay your water bill online, go to the WWUD payment portal:
https://westwilsonutility.com/view-or-pay-your-bill
This page allows you to:
- Register for online access
- Login to existing account
- View current balance
- Make one-time payment
- Setup recurring auto-pay
Bookmark this page for quick access whenever you need to pay your bill.
Registering for an Online Account
To pay online for the first time, you’ll need to register for an account. Click “Register” and provide:
- Account Number – Located on your paper bill. Required for registration.
- Email Address – Used as your account username.
- Password – Create a secure password.
After registering, you can login anytime with your email and password.
I recommend setting up account access as soon as possible so the information is handy when you need to pay your bill.
Logging In to Pay Your Bill
For returning customers, simply login to your account by entering your:
- Email address
- Password
Once logged in, you can view your account balance, payment history, and make payments.
If you forget your password, use the “Forgot Password” link to reset it. A password reset link will be emailed to you.
Selecting a Payment Amount
When logged into your online account, paying your bill is easy:
-
Go to “Pay My Bill”
-
Choose whether to pay:
-
Full Balance – Pay entire amount due
-
Custom Amount – Enter partial payment value
-
-
Select payment method (see next section)
-
Submit payment
The funds will instantly transfer from your selected payment method to pay your WWUD water bill.
Online Payment Methods
WWUD offers several secure options for paying your water bill digitally:
-
Credit/Debit Card – Visa, Mastercard, Discover, American Express
-
eCheck – Use routing & account numbers to pay directly from your checking or savings account
-
ACH – Automatic bank account withdrawals
-
Cash – Pay in-person at WWUD office
Credit and debit cards incur a small 2.85% convenience fee. eCheck and ACH have no fees.
I recommend setting up eCheck through your bank account to avoid fees. But credit/debit cards offer quick one-time payments if needed.
Payment Confirmations & Receipts
After submitting payment, you’ll see an on-screen confirmation with reference number.
You can also access email receipts and view/print statements from your online account anytime.
Payment receipts include details like:
- Date
- Account #
- Payment method
- Confirmation #
- Amount paid
So you have easy access to payment history for budgeting and taxes.
Automatic Recurring Payments
For maximum convenience, sign up for recurring auto-payments from your account. This ensures your water bill gets paid automatically on time each month.
To enable recurring payments:
-
Login to online account
-
Go to AutoPay section
-
Enter bank account or credit card information
-
Select frequency (monthly, quarterly, etc)
-
Choose payment date
And that’s it! Each billing cycle your payment amount will automatically deduct on the set date.
One less bill to worry about thanks to the power of automation.
Account Management and Settings
Your online account allows full control over payment options and settings:
- Enable/disable auto-pay
- Change payment method
- Update personal info
- View/print statements
- See payment history
- Schedule one-time future payments
- Edit recurring auto-pay
Adjust and manage your account anytime to suit your needs and preferences.
Is Paying Bills Online Secure?
Absolutely! WWUD uses industry-standard security and encryption to protect your account information and payment data.
Your login credentials are encrypted. Payments processed via secure HTTPS connection. TLS and SSL technology secures transactions.
Online payments are just as safe – if not safer – than paying by paper check or cash in person.
Get Help from West Wilson Utility
For questions about online bill pay, WWUD offers the following customer service options:
- Call (615) 758-5682 during office hours
- Email [email protected]
- Chat live via website
- Visit office at 10960 Lebanon Rd, Mt Juliet, TN
Friendly and knowledgeable reps can provide assistance with account access, payments, balances, and any other billing needs.
As we’ve shown, West Wilson Utility District offers convenient and secure online bill payment options for all customers.
Paying your water bill through their website takes just minutes and ensures on-time payments to avoid late fees.
We recommend registering for an online account even if you don’t plan to go paperless. That way your account number and login will be readily available whenever you need to pay your bill or check your balance.
Switching to digital payments helps the environment, saves money on stamps, and makes your life easier. It’s a win-win!
Visit https://westwilsonutility.com/view-or-pay-your-bill to get started with online bill pay today!
Frequently Asked Questions
What information do I need to register online?
You’ll need your 12-digit WWUD account number and an email address for the username.
Is there a fee to pay online?
There are no fees for eCheck payments. Credit/debit cards have a 2.85% convenience fee.
When will my online payment be posted?
Online payments are instantly processed and posted to your account in real-time.
Can I still pay by check or cash?
Yes, you can still pay by mail or in person if you prefer. But
Navigation for section Customers
Its our most precious natural resource. Every drop counts…