Westfield Gas + Electric provides reliable utility services to homes and businesses in Westfield, MA and surrounding towns This guide will walk through the available options for paying your Westfield Gas + Electric bill conveniently online, by phone, by mail, or in person.
Overview of Westfield Gas + Electric
Westfield Gas + Electric (WG+E) is the main energy provider in Westfield, supplying:
- Electricity
- Natural gas
- High-speed fiber internet (Whip City Fiber)
WG+E is a municipally-owned utility focused on outstanding service, competitive rates, and community support They power over 14,000 customers with a commitment to sustainability and energy efficiency
As the exclusive electricity and gas provider in Westfield, all residents and businesses receive utility services from WG+E Payment options make it easy to pay your monthly bill.
Pay Online
The fastest way to pay your WG+E bill is online through their secure payment portal. To get started:
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Go to WG+E’s website and click on “Pay Online”
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First-time users will need to register for an online account
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Enter your Westfield Gas + Electric account number and other requested info
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Set up online account access with a username and password
Once registered, you can log in anytime to:
- View current and past bills
- Check account balance
- Make one-time payments
- Set up autopay for recurring payments
- Manage paperless billing
Online payment posts instantly, avoiding late fees. For added convenience, download the WG+E mobile app.
Pay by Phone
Call 1-855-270-2802 to pay your Westfield Gas + Electric bill over the phone. You’ll need to enter:
- Your 12-digit account number
- Type of account (electric or gas)
- Payment amount
- Credit/debit card details
This automated phone payment system is available 24/7. A $1.50 service fee applies to phone payments.
Pay by Mail
To pay your WG+E bill by mail, detach the payment stub from your monthly statement and mail with a check payable to:
Westfield Gas + Electric
PO Box 9189
Chelsea, MA 02150-9189
Note that mailed payments take 7-10 days to process, so mail early to avoid late fees.
Pay in Person
You can pay your Westfield Gas + Electric bill in person at their downtown Westfield office:
Westfield Gas + Electric
100 Elm St.
Westfield, MA 01085
Office hours are Monday-Friday from 8:00am to 4:30pm. Cash, check, money order, and credit/debit payments are accepted.
Pay for Other Towns (Whip City Fiber)
Westfield Gas + Electric’s Whip City Fiber high-speed internet service also powers surrounding towns like Southampton, Russell, and Montgomery.
Customers in partner towns can pay their Whip City Fiber bill through the separate online portal at WhipCityFiber.com. Use the unique login credentials for your fiber internet account.
Payment Assistance Programs
WG+E offers payment assistance programs for customers facing financial hardship:
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Budget Billing – Pay a fixed amount each month based on yearly usage
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Arrearage Management Program – Payment plans to pay down overdue balance
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Good Neighbor Energy Fund – Grants to cover utility bills
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Fuel Assistance – Federal heating bill assistance
Contact their billing department at 413-572-0100 to discuss qualification and enrollment in these money-saving WG+E programs.
Avoid Late Fees with On-Time Payment
Westfield Gas + Electric bills are due 20 days after the statement date printed on your bill. Late fees apply if paid after the due date:
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Electric late fee – 1.5% of overdue balance
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Gas late fee – $5 or 1.5% of overdue amount
Setting up autopay or reminders helps prevent late fees. If you do receive an overdue notice, call WG+E immediately to discuss a payment plan and avoid service disconnection.
Notification of Disconnection
If a Westfield Gas + Electric bill remains unpaid for an extended time, a disconnection notice will be issued with a shut off date.
Important contacts if you receive a disconnection notice:
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WG+E Billing Dept: 413-572-0100 – Discuss payment assistance options
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WG+E Emergency: 413-572-0000 – To report shut off of active service
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Westfield Health Department: 413-572-6200 – If loss of utilities poses a health risk
Disconnection can be avoided by setting up a payment plan and keeping the account current. Communicate with WG+E early on if you anticipate payment issues.
Closing or Transferring Service
When moving to a new home or transferring Westfield Gas + Electric service, make sure to close out or transfer your account.
To close or transfer service, notify WG+E at least 3 days before your move with the following:
- Account number to close or transfer
- Move out and move in dates
- New service address (if transferring)
- Forwarding address for final bill
This ensures your account is settled properly. Any deposit will be refunded after your final bill is paid.
Contact Westfield Gas + Electric
If you have any questions about your WG+E bill, payment options, assistance programs, or account management, contact their customer care professionals:
Westfield Gas + Electric
413-572-0100
www.wgeld.org
The Westfield Gas + Electric billing department can explain charges, make payment arrangements, update account details, and resolve any statement issues. Reach out to them right away if your account balance or ability to pay changes.
Online Parking Ticket Service
Residents are also able to pay their parking tickets online.
Tax and Utility BillsDone Editing
Payments can be made using an e-check, Visa, MasterCard or Discover debit card and Visa, MasterCard, Discover or American Express credit card.
When paying by e-check, you must have your checking account number and routing number. Both of these numbers are located on the bottom of your checks. Your routing number can also be found on your banks website or by contacting your bank directly.
Additional fees will apply when processing payments. The fee for payment by e-check is only $0.50. The fees for debit and credit card transactions vary. For a list of convenience fees assessed at checkout for tax and utility bills paid by debit or credit card, please see our fee schedule. The City of Westfield does not collect any fees that are charged during online transactions.
No partial payments are accepted for motor vehicle excise bills.
Past due bills must be paid in full before paying current bills.
Users will no longer receive a pop-up window after completing transactions. If you wish to print a confirmation of the payment, you may print the current page after the transaction is done.
You may void payments made the same day by calling UniBank toll-free at (877) 227-1157, Monday – Friday from 8AM – 5PM EST. Press 1 at the prompt.
After a payment has processed, you must email or call the Collectors Department at (413) 572-6229. Refunds may take up to three weeks to process.
Motor Vehicle Excise taxes reported to the Registry of Motor Vehicles paid by credit card will be released at the RMV in no fewer than 3 business days. Debit cards will convert to electronic check (ACH) and all electronic checks (ACH) will be released at the RMV in no fewer than 6 business days.
Choose from the list below which bills you would like view and pay.
IF SELF SERVICE PROMPTS YOU TO LOGIN, CLEAR YOUR BROWSER CACHE. THAT IS AN OUTDATED VERSION OF THE PAGE AND WILL NOT WORK.
Motor Vehicle Excise bills that have been issued a warrant or have been flagged at the Registry of Motor vehicles MUST be paid to the deputy collector, PKS, to ensure timely removal of any flags. Online payments for these bills can be made here: paybills.deputycollector.com.
Please note the following street abbreviations to be used when searching by address:
- Street: St
- Road: Rd
- Avenue: Av
- Lane: La
- Terrace: Te
- Boulevard: Bd
- Circle: Cl
- Drive: Dr
- Way: Wy
Students visit Westfield Gas and Electric for STEM week
FAQ
Where can I pay my EP electric bill?
How do I Pay my Westfield gas + electric bill?
doxo enables secure bill payment on your behalf and is not an affiliate of or endorsed by Westfield Gas + Electric. Pay with your Visa, MasterCard, or Discover credit card or debit card, with Apple Pay, or with your bank account.
How do I contact Westfield Gas + Electric?
Ask your billing questions directly by phone 413-572-0100, email ( [email protected]) or on their website . I forgot my account balance. Where can I find my bill? Visit Westfield Gas + Electric to access your bill.
How do I pay a utility bill in Westfield MA?
These bills are due on November 1, 2023. Payments can be made online by using the City’s Pay Online feature or by mailing your payment using the enclosed envelope. You may also mail payments to the Collector’s Office at 59 Court Street, Westfield, MA 01085. There is a dropbox available near the basement handicap entrance for non-cash payments.
How do I Pay my Westfield Insurance Bill?
Pay with your Visa, MasterCard, or Discover credit card or debit card, with Apple Pay, or with your bank account. doxo is a secure all-in-one service to organize all your provider accounts in a single app, enabling reliable payment delivery to thousands of billers. doxo is not an affiliate of Westfield Insurance.