10 Convenient Ways to Pay Your APS Bill

When your APS bill arrives, you want to make paying it as quick and easy as possible. Fortunately, Arizona Public Service offers many convenient payment options From online payments to paying in-person, you have flexibility to pay your APS utility bill however works best for you

Here are 10 convenient ways Arizona residents can pay their APS electric bill

1. Pay Online

The fastest way to pay is online through your My APS Account dashboard. You can pay by credit/debit card or electronic check. Your payment will process instantly.

To pay online, first register your APS account. Then you can log in anytime to pay.

2. Pay Through the Mobile App

Use the My APS App on your smartphone or tablet to pay on-the-go. Download the app and have your account number handy.

The app allows you to pay your bill, view statements, check usage, report outages, and more. Paying through the mobile app provides the same convenience as the website.

3. Pay by Phone

Call the APS automated phone system at 602-371-7171 or 1-800-253-9405 to pay over the phone. You’ll need your 10-digit account number and credit/debit card information.

This automated phone system is available 24/7. It provides prompts to guide you through paying your bill.

4. Set Up AutoPay

Take the effort out of paying each month by enrolling in AutoPay through your online account. This automatically pays your balance on the due date from your bank account or credit card.

With AutoPay, you avoid late fees. Your payment is always on time, even if you forget.

5. Pay by Mail

Mail your APS payment to:

Arizona Public Service

P.O. Box 2906

Phoenix, AZ 85062-2906

Be sure to allow 5-7 business days for the mailed check to reach APS and process by your due date. Include your APS account number on the check.

6. Pay at Retail Locations

APS has partnered with retail chains where you can pay your APS bill in-person with cash or card. Major retailers accepting APS payments include:

• Walmart
• Fry’s Food Stores
• CVS Pharmacy
• Ace Cash Express

Use the APS payment locator map and enter your zip code to find nearby options. There are over 200 authorized payment centers statewide.

7. Pay at Self-Serve Kiosks

Look for the CheckFreePay payment kiosks located inside Fry’s Food Stores and other retailers. These allow self-service bill payment with cash, credit, or debit.

Find a location near you using the APS payment map and filter for kiosks. The kiosks provide printed receipts for payment confirmation.

8. Pay at Western Union

Make a cash APS bill payment at one of over 200 Western Union locations in Arizona. Bring your latest APS bill that shows your account number.

Western Union charges a small convenience fee for this service. But it provides 24/7 access to pay with cash.

9. Pay at Check Cashing Stores

Many check cashing stores and currency exchanges allow walk-in bill payments for a small fee. These are an option if you want to pay your APS bill with cash.

Examples include ACE Cash Express, Checkmate, and Mr. Payroll. Look for the “Payment Services” signs at these locations.

10. Pay at Credit Unions

Several Arizona credit unions accept in-person APS bill payments from members and non-members. This gives cash-only customers another payment method.

Call your local credit union to see if they accept walk-in APS payments before visiting. There may be a small service fee.

Tips for Paying Your APS Bill

• Always include your 10-digit APS account number to ensure proper credit.

• Allow up to 48 hours for online or phone payments to process.

• If mailing payment, send 5-7 days before your due date.

• Keep payment receipts or confirmation numbers for your records.

• You can check your account online to confirm your payment went through.

With so many options, APS makes it easy to pay your bill on time, avoid late fees, and keep your electric service running smoothly. Choose the payment method that’s most convenient for your needs each month.

Getting Help Paying Your APS Bill

If you’re having trouble paying your APS bill, don’t panic. APS offers many assistance programs and payment arrangements to help qualified customers.

Bill Assistance

Programs that offer monthly discounts or one-time assistance for APS bills include:

• Energy Support Program – Ongoing 25% monthly discount
• Medical Care Equipment Program – Monthly discount
• Family Assistance Pilot Program – One-time payment up to $400 per year

Payment Arrangements

Work with APS to spread payments over multiple months through extensions, payment plans, or deferred payment arrangements. Avoid disconnection by setting up a customized payment schedule.

Community Assistance

Local community organizations and nonprofits provide help paying APS bills through one-time grants or loans. Popular programs are administered through Salvation Army, churches, United Way, and the Society of St. Vincent de Paul.

Check if you qualify for any bill assistance programs through APS or community partners. There are resources to help customers get back on track with electric bills and avoid shut-offs.

Avoid APS Shutoffs With On-Time Payments

The last thing you want is coming home to find your power shut off due to non-payment. Not only are you left in the dark, but there are usually hefty reconnection fees to get service restored.

Avoid potential shutoffs by paying your APS bill in full and on time each month. Online payments or AutoPay are processed instantly, so there’s no chance of delays getting your payment to APS by the due date.

Late and missed payments put your account at risk for disconnection and penalties. Stay on top of your electric bill by paying online or setting up automatic payments through your APS online account. It provides peace of mind knowing your payment will never be late.

What to Do if You Get an APS Shutoff Notice

If you do fall behind on payments, APS will issue a shutoff notice indicating a future disconnection date if the past due amount isn’t paid.

If you receive a shutoff warning, take immediate action:

• Pay the past due amount right away, or make payment arrangements if you can’t pay in full.

• Call APS at 602-371-7171 to discuss bill assistance or alternate payment plans.

• Check if you qualify for any financial assistance programs to help cover the past due balance.

• Consider budget billing to stabilize future electric bills at a fixed monthly amount.

• Set up AutoPay to avoid late payments going forward.

Don’t ignore a disconnection notice, or you’ll likely end up in the dark. Communicate with APS to resolve the past due balance and keep your lights on.

How to Reconnect Power After an APS Shutoff

If your power does get disconnected due to non-payment, you’ll need to:

• Pay the full past due balance, including any late fees.
• Pay a reconnect fee, typically $20-40 depending on time of day.
• Confirm paid amounts with APS and request to restore electric service.

APS will then dispatch a technician to reconnect power at your home. Service is usually restored within 24 hours after your past due account is paid and reconnection request submitted.

Avoid the major hassle and added costs of shutoffs by paying your APS bill on time and utilizing bill assistance when needed. Maintaining electric service means your household can keep running smoothly.

Locate Nearby APS Bill Payment Centers

While online payments may be most convenient, some APS customers still prefer paying their electric bill in person.

APS has over 200 authorized bill payment locations statewide, many open evenings and weekends. Popular retail chains accepting APS payments include:

• Fry’s Food Stores
• CVS Pharmacy
• Walmart & Sam’s Club
• Ace Cash Express
• CheckFreePay Kiosks

Find APS bill pay centers nearby:

1. Visit the APS payment map and enter your zip code

2. Filter the map pins by “Retail Stores” or “Payment Kiosks”

3. Call ahead to confirm payment types accepted and hours

4. Bring your APS bill showing your account number

In-person payments allow you to pay by cash, debit, credit cards, money order, or check. Make sure to retain your payment receipt as confirmation.

With many ways to pay your APS bill conveniently, it’s easy to keep