How and Where to Pay Your Cascade Natural Gas Bill

As a Cascade Natural Gas customer, you have several convenient options for paying your monthly natural gas bill. Cascade offers online payments, pay by phone, automatic payments, payment locations, and mailing in your payment. With multiple ways to pay your bill, you can choose the method that works best for your schedule and preferences each month.

This guide will outline the various payment options Cascade Natural Gas provides their residential and business customers across Oregon, Washington, and Idaho.

Pay Your Bill Online

The easiest way for most customers to pay their Cascade Natural Gas bill is online through their website. With Cascade’s online account services, you can securely pay your bill 24/7.

To pay online:

• Go to www.cngc.com
• Click on “Login” at the top right of the homepage
• Login to your account
• Select “Make Payment”
• Enter your payment details and submit

Online payments are processed the next business day. You’ll receive a confirmation email with your payment information. Cascade accepts online payments from checking/savings accounts at no charge.

Pay By Phone

Call 1-833-425-1694 anytime to pay your Cascade Natural Gas bill over the phone. You’ll need to enter your 10-digit account number and ZIP code.

Phone payments are processed the next business day. Cascade accepts phone payments from debit/credit cards and checking accounts. A third-party provider charges a $1.89 transaction fee.

Automatic Payments

For easy, worry-free bill payment, enroll in Cascade’s automatic payment program. This free service automatically withdraws your monthly bill amount from your bank account on the due date.

To signup for automatic payments:

• Login to your online Cascade account
• Click on “Automatic Payments”
• Enter your bank account information

Your payment will be made on time each month without any effort on your part.

Pay at Western Union

Cascade customers can pay their bill in cash at Western Union payment locations across their service area Bring your Cascade bill and pay with cash at a Western Union branch for free

Pay by Mail

To pay your Cascade Natural Gas bill by mail. detach the payment stub from your bill and mail with a check or money order to

Cascade Natural Gas Corp.
PO Box 5600
Bismarck, ND 58506-5600

Be sure to mail your payment 7-10 days before the due date listed on your bill. Payments by mail take 5-7 days to process.

Same Day Payments

If you need to make a payment the same day to avoid a late fee or disconnection, Cascade offers several options:

• Pay online before 5 PM
• Pay by phone before 5 PM
• Visit a Western Union location before 5 PM
• Pay at the Cascade office before closing

As long as your payment is received by 5 PM, your account will be credited the same day.

Payment Extensions

If you are unable to pay your entire balance due, you can request a payment extension from Cascade to avoid disconnection. Payment extensions allow you to pay a portion by the due date and the remainder within 10 days.

Contact Cascade at 1-888-522-1130 to discuss payment extension options.

Payment Arrangements

For customers facing financial challenges, Cascade can set up tailored payment arrangements to pay your outstanding balance over time. Payment arrangements take into account your situation and allows you to get back on track gradually.

Assistance Programs

Cascade partners with government and nonprofit organizations to offer payment assistance programs to qualifying customers based on income, household size, disability status or other criteria.

If you are struggling to pay your natural gas bill, contact Cascade at 1-888-522-1130 to learn about available bill payment assistance options.

Manage Your Account Online

With Cascade’s online account management system, you can monitor your natural gas use and account details anytime. View your current balance, payment history, daily usage, billing periods and much more.

You can also update your account information, sign up for paperless billing, check outage status, and contact customer service through your online account portal.

Excellent Customer Service

Along with multiple payment options, Cascade Natural Gas also provides top-notch customer service support. Their team of billing specialists are available by phone Monday-Friday from 7:30 AM – 6:30 PM at 1-888-522-1130.

For any questions about your bill, payment options, account status or other needs, their billing representatives are happy to assist you. You can also access customer support through online chat on their website.

Avoid Late Fees

To avoid late payment fees, make sure to pay your Cascade Natural Gas bill in full by the due date each month. Late fees are 1.5% of your total bill in Oregon and Washington or 1% of your total bill in Idaho.

Set payment reminders and enroll in automatic payments to prevent late fees on your account. Monitor your balance online and make payments well ahead of the due date.

Disconnection Warning

If your Cascade account becomes past due, you will receive a Disconnection of Service warning notice. This provides 5-15 days to pay the full past due amount before your natural gas service is disconnected.

Disconnection can be avoided by paying the past due balance right away or setting up a payment arrangement if you are unable to pay in full.

Convenient Payment Options

As a Cascade Natural Gas customer, paying your monthly bill is quick and easy through the variety of payment methods offered. Pay online, by phone, at a payment location or by mail – whatever suits your needs and schedule. Be sure to pay each bill in full and on time to avoid late fees or disconnection.