Paying your electric bill on time is important to avoid late fees and service interruptions For El Paso Electric customers, there are many convenient options to pay your bill. In this article, we’ll go over the various ways you can pay your electric bill if you live in El Paso.
Pay Online
The easiest and most convenient way to pay your El Paso Electric bill is online. You can pay directly on the El Paso Electric website by signing into your account Simply go to wwwepelectric.com, click on “Pay Bill”, and log into your account. You can pay by debit/credit card or electronic check. Payments made online are processed immediately.
Another option is to use the third party BillMatrix service accessible through the El Paso Electric website, This allows you to make a one-time payment as a guest without logging in, There is a $235 convenience fee per transaction when using BillMatrix
Paying online is fast, easy, and secure. You can avoid mailing in checks or going to an authorized payment location. Online payments can be made 24/7. Just be sure to have your account number handy when paying online.
Pay via Mobile App
El Paso Electric offers a free mobile app for iOS and Android. You can download the app and securely pay your bill right from your phone. Like online payments, you can pay by card or electronic check. The convenience fee is $1.95 per transaction when paying through the mobile app.
The advantage of using the mobile app is you can pay anytime, anywhere. As long as you have your smartphone, you can quickly log in and pay in just a few taps. It’s especially helpful if you’re out and remember you need to pay your bill.
Pay by Phone
You can pay your El Paso Electric bill over the phone using the automated payment system. To pay by phone, call 1-800-351-1621 and select the pay-by-phone option. You’ll need to enter your 10-digit account number and follow the prompts.
Payments over the phone can be made by debit/credit card or electronic check. Convenience fees depend on the payment method. Paying by phone is available 24 hours a day, 7 days a week. It can be a good option if you don’t have access to a computer or mobile device.
Pay by Mail
Sending a payment by mail is still a choice for paying your El Paso Electric bill. You can mail a check or money order to the payment center at:
El Paso Electric
PO Box 650801
Dallas, TX 75265-0801
Be sure to include your account number on the check or money order. Allow 5-7 business days for mailed payments to be processed. This is the slowest method, but can be good for record keeping if you prefer paying by check.
Pay at Authorized Payment Center
El Paso Electric has over 100 authorized payment centers where you can pay your bill in person. Locations include Albertsons, Fiesta, Walmart, and Western Union. Payment centers accept cash, check, money order, debit and credit cards.
To find a payment center near you, use the location finder on the El Paso Electric website. Payment centers charge a convenience fee ranging from $1.50 – $3.00 per transaction depending on location and payment method.
Pay at Kiosk
There are currently 4 self-service kiosks in the El Paso area where you can pay your electric bill. Kiosk locations include:
- Van Horn – 1800 West Broadway, Suite 316
- El Paso – 100 North Stanton St.
- Las Cruces – 5195 Bataan Memorial West #2
- Fabens – 200 West Camp St.
Kiosks accept cash, checks, and credit/debit payments. The convenience fee is $2.00 per transaction. Kiosks are available 24/7 for your convenience. They can be a good option if you don’t have time to wait in line at a payment center.
Payment Assistance Programs
If you are having trouble paying your electric bill, El Paso Electric offers several assistance programs. These programs provide bill payment help for qualifying low-income customers. Programs include:
- Project SHARE – Provides emergency bill payment assistance.
- LIHEAP – Helps cover home heating and cooling costs.
- CARE – Offers bill discounts for limited income households.
Contact El Paso Electric to learn more about eligibility and applying for payment assistance if needed. Don’t let an overdue bill go unpaid. Reach out for help.
Avoid Late Fees
El Paso Electric bills are due by the due date each month. Late payments incur the following fees:
- 1% late fee assessed 10 days after due date
- Additional $10 late fee assessed 25 days after due date
- Disconnect notice fee of $20 if issued after due date
Setting up auto-pay or reminders helps avoid late electric bill payments. Review billing dates and allow 5-7 days processing time for mailed payments. Pay on time to avoid penalties.
Review Billing and Usage
Log into your El Paso Electric account online or via the mobile app to review billing and usage. You can view your current charges, payment history, consumption patterns and compare bills month-to-month.
Monitoring your usage helps you understand your bill amounts. Look for spikes or drops in usage that may indicate an issue. Check that charges match your actual service period. Review bills regularly to catch any discrepancies.
Choose Paperless Billing
Enroll in paperless billing to receive your bill electronically rather than by mail. El Paso Electric customers can go paperless by signing up for eBill online. You’ll get an email notification each month when your new bill is ready to view and pay online.
Going paperless saves time, paper and clutter. You can securely access current and past eBills from your online account anytime. Opting out of paper billing is environmentally friendly.
Paying your electric bill doesn’t have to be a hassle. El Paso Electric offers many convenient payment options. Pay online, via mobile app, by phone, mail, at authorized payment centers or kiosks. Manage your account online and enroll in paperless billing. Seek assistance if needed. Know your options to pay your electric bill in El Paso.
How can customers pay their bills?
For the 5 percent of in-person payers, EPE has a few alternatives for bill payment.
Via EPE’s website, utility customers can pay via credit card, ATM/debit card, or electronic check. For every bill, this option tacks on a $1.50 to $2.35 fee.
Another option includes using payment kiosks in El Paso, Van Horn and Las Cruces. However, the kiosks may have a fee depending on how customers pay. In addition, third-party payment agencies like CheckFree or Western Union accept payments with an attached cost. According to a news release from EPE, over 100 third-party payment agencies are in EPE’s service area. Stores like Walmart, Dollar General and many grocery stores host these agencies.
With the payment centers closing, third-party payment agencies and kiosks will be the only way to pay electric bills with cash.
Utility customers can also arrange a bank draft with EPE via their website. In that system, the utility takes the money directly from utility customers’ bank accounts when the bill is due. There is no fee for this method.
EPE also accepts mailed checks via a stamped envelope to their office in El Paso at El Paso Electric, P.O. Box 982, El Paso, Texas 79960. Other than the envelope and stamp cost, this method has no fee.
Lastly, EPE accepts payment via the phone from 7 a.m. to 7 p.m. Monday through Friday or through their mobile app. Both of those methods have fees in the range of $1.95 to $2.35.
Downloading your electric bill from El Paso Electric
FAQ
Where can I pay my utility bill in El Paso?
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#05947 5631 Dyer St El Paso, TX 79904 Phone: (915) 245-3510
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#00500 4530 Woodrow Bean El Paso, TX 79924 Phone: (915) 757-0151
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#02201 7101 Gateway Blvd W El Paso, TX 79925 Phone: (915) 779-6664
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#00512 10727 Gateway Blvd W El Paso, TX 79935 Phone: (915) 594-0243
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How do I pay a bill at El Paso Electric?
Online – Pay online by signing into the El Paso Electric – My Account Portal. You can also make a one-time payment as a guest online through the BillMatrix Website by electronic check, debit or credit card. Convenience fees apply. Mobile App – Make payments on your phone with the El Paso Electric App on iOS or Android.
Does El Paso Electric have a bill2pay app?
El Paso Electric has updated its website and Bill2Pay app. The website includes the EPE Move Center, which allows new customers to request service activation and existing customers to start, stop or transfer their services online. The app allows customers to pay their electric bill with any Apple or Android smartphone. Welcome to the discussion.
What is El Paso Electric’s bill management center?
El Paso Electric’s Bill Management Center provides the information you need to manage every aspect of your bill. View the resources below to learn how to read your bill, dispute a cost, or find a payment option that fits your needs.
Does El Paso Electric charge a service fee?
A service fee of $1.95 applies to all forms of payment. (El Paso Electric does not receive any portion of the Bill2Pay service fee.) The payments are processed by Bill2Pay. The Bill2Pay fee for this service will appear on your credit card bill or bank statement.