Where To Pay Your Piedmont Natural Gas Bill: A Comprehensive Guide

Paying your Piedmont Natural Gas bill on time each month is important to avoid late fees and potential service interruption. As your local natural gas provider, Piedmont offers residential customers multiple options to pay their gas bill conveniently In this comprehensive guide, I’ll walk through the various ways you can pay your Piedmont Natural Gas bill, either online, by phone, by mail or in person

Pay Online

The easiest and most convenient way for Piedmont Natural Gas customers to pay their bill is online through Piedmont’s online account management portal called My Account All you need to pay online is an internet connection and either your account number or email address associated with your account

There are two options for paying online

Sign In and Pay

If you already have a My Account registered, you can simply sign in with your username and password and make a payment. The benefits of paying as a registered user include:

• Save multiple payment methods like bank accounts or credit cards for faster future payments
• View past bills and payment history
• Set up autopay and paperless billing
• Manage account details and communication preferences

To get started paying online as a registered user, go to Piedmont Natural Gas’s website and click “Sign In” at the top right. Then enter your username and password and click “Make a Payment” on your account dashboard.

Pay as a Guest

If you don’t want to register for an online account, Piedmont allows you to make one-time payments as a guest. All you need is your Piedmont Natural Gas account number and billing zip code.

To start the guest payment process, click “Pay as a Guest” on the Pay Bill page. You’ll be prompted to enter your account number and zip code before choosing either a card or bank account to make your payment.

Paying as a guest is quick and easy for those rare occasions when you need to pay your bill but don’t have online account access. However, for long-term convenience, I recommend registering for a My Account.

Pay by Phone

If you prefer to speak to a real person to process your payment, Piedmont Natural Gas offers a pay-by-phone option. Simply call 800-752-7504 anytime 24/7 and select the “Pay Bill” option.

You’ll need to have your account number, service address zip code, and payment information ready when you call. Both credit/debit cards and checking accounts can be used to pay over the automated phone system.

One benefit of paying your Piedmont Gas bill by phone is that your payment will be processed the same day if you call before 7 PM on a weekday. So it’s a reliable option if your bill due date is approaching.

Pay by Mail

Paying your monthly Piedmont Natural Gas bill by physical check or money order is still an option for those who prefer mailing in payments.

To pay a bill by mail, write your Piedmont Gas account number on your check or money order and send to:

Piedmont Natural Gas
PO Box 1246
Charlotte, NC 28201-1246

Mailed payments take 7-10 days to process, so make sure to mail your payment at least a week before the due date to avoid late fees.

You can also overnight your payment to Piedmont for faster processing at:

10101 Claude Freeman Drive, Suite 225 N
Charlotte, NC 28262

Just remember that standard overnight mail from USPS, UPS, or FedEx is acceptable.

One tip when mailing your payment is to always include the payment stub from your monthly bill to help ensure proper application to your account.

Pay in Person

If you prefer the more personal touch, Piedmont Natural Gas provides many authorized walk-in payment locations where you can pay your bill in person with cash or check.

Some payment locations include:

• Piedmont district offices
• Walmart stores
• Western Union locations
• CheckFreePay locations
• Ingles grocery stores
• Some Food Lion, Harris Teeter and Publix stores

To find pay stations near you, use the payment location map tool on Piedmont’s website. Just enter your zip code and search radius.

You can also call Piedmont at 800-752-7504 and select the “Pay Bill in Person” option for assistance finding a retail payment location.

When paying in person, be sure to have your current Piedmont Natural Gas bill or account number handy for the cashier. Payments made at authorized pay stations are applied to your account same day.

Round Up & Share

Piedmont Natural Gas offers a community assistance program called Share the Warmth where customers can opt to round up their bill amount to the next dollar, with the additional cents going to help families struggling to pay their energy bills.

To enroll in round up & share, registered My Account users can access the “Round Up & Share” section under Billing & Usage and turn on the feature. Then on each monthly bill, your total will be rounded up and the difference donated to Share the Warmth.

Rounding up your Piedmont Natural Gas bill is an effortless way to give back and make a difference for limited-income households in your community.

AutoPay

For ultimate payment convenience, Piedmont residential customers can enroll in AutoPay to have their monthly bill amount automatically drafted from a bank account on the due date.

Registered My Account users can navigate to the Payment Methods section and set up a bank account for recurring AutoPay.

With AutoPay enabled, you don’t have to worry about missing a payment due date or mailing checks. Your bill is paid on time automatically each month.

Equal Payment Plan

Piedmont Natural Gas offers an Equal Payment Plan (EPP) to make budgeting easier by having fixed monthly payments instead of variable bills throughout the year.

With EPP your expected annual usage is broken into even monthly payments so you pay the same amount each month. Your account is then reconciled after 12 months and any over/under amounts are applied to get you back to $0 balance.

To enroll in EPP, residential customers can sign in to My Account and access EPP under Billing & Usage. Get rid of bill fluctuation and pay the same predictable amount every month.

Financial Assistance Programs

If you are struggling to pay your Piedmont Natural Gas bill, it’s important to contact them as soon as possible to discuss payment plan or assistance options. Waiting until your service is shut off due to non-payment only makes the problem worse.

Piedmont offers multiple financial assistance programs for limited income households, including:

• Deferred Payment Arrangements – Set up a plan to pay your outstanding balance over an extended period. An approved late fee of 1% is applied.

• Low Income Home Energy Assistance Program (LIHEAP) – Federally funded energy bill assistance program administered at the state level. Must meet income requirements.

• Share the Warmth – Piedmont’s energy assistance fund for elderly/disabled and limited income families. Funded by customer and employee contributions.

• Local Energy Assistance Agencies – Non-profit organizations assist with utility bills through donations or federal funds.

If you’re struggling to keep up with your natural gas bills, contact Piedmont’s customer service team at 800-752-7504 as soon as possible to learn about personalized payment plans and assistance programs that can provide relief. Waiting until your service is cut off will only make resolving your account balance more difficult.

Summary

• Online through My Account
• By phone
• Mail-in check
• In person at authorized pay stations
• Enroll in round up & share
• Setup autopay
• Join equal payment plan
• Contact Piedmont if struggling to pay

Paying your Piedmont Natural Gas bill by the due date is important to avoid penalties and keep your gas service activated. Consider setting up autopay or paperless billing to make paying your bill on time effortless each month. And contact Piedmont as soon as possible if you are having trouble making payments – they have assistance programs to help get you through tough times.