Having access to clean reliable water and sewer service is essential for Wichita Falls residents. Paying your city water bill promptly each month ensures uninterrupted service. The City of Wichita Falls offers several ways to pay your water bill conveniently including online bill payment. Read on to learn how paying your water bill online can save you time and hassle.
Overview of Wichita Falls Utilities
Wichita Falls provides water, sewer, and sanitation services to around 104,000 residents across 70 square miles. The city’s Utilities Division handles water treatment and distribution, sewage collection and treatment, water meter reading, and utility billing and collection.
Wichita Falls pulls water from Lake Arrowhead and Lake Kickapoo as well as groundwater wells. The water is treated at the Cypress Water Treatment Plant before distribution through over 1000 miles of water lines. Wastewater is collected by 600 miles of sewer mains and treated at the River Road Wastewater Treatment Plant.
Residential and commercial customers receive monthly utility bills for water, sewer and sanitation service. Bills are issued around the 20th of each month and are due by the 10th of the following month.
Benefits of Paying Your Bill Online
Paying your Wichita Falls water bill online provides many advantages
- Convenience – Pay anytime, anywhere with internet access
- Avoid late fees with instant processing
- View account balance and payment history
- Set up paperless billing and auto-pay
- Securely store payment information
- Get instant email confirmation
- Available 24/7 without waiting on hold
The fastest and easiest way to pay your water bill is through the city’s self-service portal.
How to Pay Your Water Bill Online
Follow these simple steps to pay your Wichita Falls water bill online:
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Visit the City of Wichita Falls website.
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Hover over “How Do I” and click on “Pay Water Bill”.
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Choose “Pay Water Bill Online” and click Continue.
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Login or register for a new online account.
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Select your payment amount and enter details.
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Review and submit the payment.
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Receive instant email confirmation.
First-time users need to register for online access using their 10-digit utility account number. After registering, you can log in anytime to view and pay your bill. The entire process takes just a few minutes.
Enroll in Auto-Pay
For automatic payments, the city allows customers to enroll in auto-pay within the online portal. With auto-pay, your bill is paid on the due date each month using your default payment method on file.
To set up recurring auto-pay:
- Log into your online account
- Click on “My Profile”
- Choose the AutoPay option
- Accept the terms and conditions
- Select your payment method
- Save the auto-pay settings
You’ll get an email each time the automated payment is made. You can adjust or cancel auto-pay anytime.
Avoid Late Payment Fees
Paying after the due date results in a 10% penalty fee added to your next Wichita Falls utility bill. You can avoid late fees altogether by signing up for auto-pay. This ensures your bill is paid on time automatically each month.
If making one-time payments, be sure to pay your bill online before the 10th of the month. Online payments are credited to your account instantly, even if made outside of normal business hours. Pay online to prevent any payment delays.
Additional Online Account Management
When you log into your Wichita Falls utility account online, you can do more than just pay your bill. Other self-service options include:
- Starting or stopping service
- Updating account information
- Viewing water usage
- Enrolling in paperless billing
- Submitting meter readings
- Signing up for email/text notifications
- Analyzing water usage trends
- Paying permit and citation fees
- Applying for utility assistance
You have secure 24/7 access to manage your account preferences, view current charges, monitor usage, and make one-time or recurring payments.
Contact Utility Billing for Help
If you need any assistance with your Wichita Falls utility bill or online account, contact Utility Billing:
- Phone: 940-761-7414
- Email: [email protected]
- Office: 1300 7th St, Wichita Falls, TX 76301
Utility Billing staff are available Monday to Friday from 8am to 5pm to answer questions. Visit the city website for online payment FAQs and account management guides. Paying your Wichita Falls water bill online is fast, easy, and secure through the city’s customer portal. Sign up for an account today!
City of Wichita Falls releases new water bill payment option
FAQ
How much are utilities in Wichita Falls, TX?
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Meter Size
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(New) Minimum Base Rates
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2 Inch
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$114.24
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3 Inch
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$208.78
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4 Inch
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$343.80
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6 Inch
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$681.35
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What is the phone number for Wichita Falls water emergency?
How do I set up water in Wichita Falls Texas?
What payment options are available for water bills in Wichita Falls?
Updated: Jan 6, 2021 / 06:16 PM CST WICHITA FALLS (KFDX/KJTL) — The City of Wichita Falls Utility Collections Office has announced a new water bill payment options for customers. The new options include PayPal, PayPal Credit, Venmo, and Amazon Pay.
Where can I pay my utility bill in Wichita Falls?
Welcome to the City of Wichita Falls Self Service. To pay your utility bill, please select Self Service on the left.
Are Wichita Falls water bill payments working again?
The City of Wichita Falls said Friday some methods for paying water bills were working again. Bill payments were disrupted earlier in the week as the city tried to upgrade its computer software.
How do I pay my Wichita Valley water bill?
Mail all payment to Wichita Valley Water, PO Box 550, Holliday, TX 76366 The worry-free way to pay your water bill. With this service, the amount of your monthly bill is automatically deducted from your bank account and credited to your utility account. There is no set-up fee or charge associated with this method of payment.