Living in the digital age means that paying bills online is now easier and more convenient than ever. Willmar Municipal Utilities offers its customers a simple way to pay electric, water, and wastewater bills through an online payment system called SmartHub. Read on to learn about Willmar Municipal Utilities, the benefits of paying your utility bills online with SmartHub, and step-by-step instructions for getting started.
Overview of Willmar Municipal Utilities
Willmar Municipal Utilities (WMU) provides electricity, water, and wastewater treatment services to residential and business customers in Willmar, MN. WMU is a municipal utility owned by the City of Willmar and overseen by the Public Utilities Commission.
WMU serves over 9000 electric customers 8,000 water customers, and 7,500 wastewater customers. They are dedicated to providing safe, reliable utility services at competitive rates. Customers can easily manage their WMU accounts and make payments online through SmartHub.
Benefits of Paying Online With SmartHub
Paying your WMU bill online with SmartHub offers many advantages:
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Convenience – Pay anytime, anywhere with an internet connection on your desktop, phone or tablet Avoid trips to the utility office
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Efficiency – Payments process immediately, so no waiting for checks to clear. Avoid late fees.
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Security – SmartHub uses industry-standard encryption to protect your financial information.
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Accessibility – Manage your account via the website or mobile app. Check your balance, payment history, and usage.
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Budgeting – Review monthly electric, water, and sewer charges to understand your costs and usage.
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Eco-Friendly – Go paperless by accessing your bills electronically instead of receiving mailed paper bills.
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Payment Options – Pay by credit/debit card, electronic check, or bank account withdrawal.
For WMU customers looking for an easy, secure way to pay bills online, SmartHub checks all the boxes. Read on for step-by-step instructions on using SmartHub.
Step 1: Gather Account Information
Before you can log in to SmartHub, you’ll need to have your WMU account number handy. This can be found on your monthly utility bills. Even if you want to go paperless, locate a recent bill to reference your account number when first signing up.
You’ll also want to have a current bill available to enter the amount due, which is needed when registering. Write down or take a picture of your account number so it’s readily available when you need it.
Step 2: Go to the SmartHub Website
On your computer, tablet, or mobile device, go to the SmartHub login page at https://wmu.smarthub.coop/. This is the online and mobile platform for managing payments and account details.
If accessing on a mobile device, you can download the free SmartHub app for your iPhone or Android phone via the Apple App Store or Google Play Store.
Step 3: Register Your Online Account
Upon first visiting the SmartHub website or app, you’ll need to register your account. Click on “New User” and you will be guided through the registration process.
You’ll need to enter your WMU account number, email address, username, password, and current amount due from your latest bill. This links your account with the online portal so you can start accessing billing and payment information.
Step 4: Explore the SmartHub Dashboard
Once registered and logged in, you’ll see the SmartHub dashboard. Right away you can view your current WMU account balance. Across the top are tabs allowing you to view and customize the dashboard.
Key options include:
- Usage – See electric, water, and sewer usage history and patterns.
- Billing – Access current and past electric, water, and sewer bills going back 24 months.
- Payments – View payment history and make new payments with stored payment methods.
- Profile – Manage account and contact information, password, paperless settings, and more.
Take some time to get familiar with all the SmartHub features available at your fingertips to manage your WMU account!
Step 5: Make a Payment
When ready to pay your utility bill, select the Payments tab. You can choose one of your stored payment methods or enter a new one. Options include:
- Credit/Debit Card – Visa, Mastercard, Discover, American Express
- Electronic Check – Use your routing and account number
- Bank Account Withdrawal – Authorize withdrawals directly from your checking or savings account.
Enter the payment amount and details, review everything carefully, and submit the payment. The funds will immediately process securely through SmartHub.
Step 6: Set Up Automatic Payments
For maximum convenience, SmartHub allows you to enroll in automatic payments. This automatically pays your full balance each month, deducted from a credit card or bank account you designate.
With autopay activated, you’ll never miss a payment, avoid late fees, and maintain an excellent payment history. Your bill will still be available to review each month before the auto payment processes.
Mobile App for On-the-Go Account Access
In addition to paying your WMU bill online, you can download the free SmartHub mobile app for your iPhone, iPad, or Android mobile device. This allows you to securely manage your account anywhere on-the-go.
The app provides the same functions as the desktop site. View your usage, billing history, and account details. Pay your bill or set up recurring payments. Update your account profile. Desktop and mobile access combined give you ultimate convenience for your utility account management.
Customer Service Options Still Available
While SmartHub allows convenient self-service account management, WMU customer service is still available if you ever need personal assistance. Reach them at (320) 235-4422 Monday thru Friday from 8 AM – 4:30 PM.
You can also email WMU at [email protected]. Additionally, SmartHub has a messaging feature to directly contact customer support agents within the portal or app.
Why Pay Online With SmartHub?
So if you live in Willmar and want a more modern, convenient way to manage your electric, water, and sewer account, be sure to sign up for SmartHub today. You’ll wonder how you ever managed without it! SmartHub makes paying utility bills a simple, painless process.
