How to Pay Your Winchester Municipal Utilities Bill Online

Paying your utilities bill is an essential part of being a homeowner or renter. Winchester Municipal Utilities (WMU) offers several convenient options for customers to pay their water sewer solid waste and stormwater bills. In this article, we’ll explain the easiest way to pay your WMU bill online.

Benefits of Paying Your WMU Bill Online

Paying your utilities bill online with WMU has many advantages:

• It’s fast and easy – The whole process takes just a few minutes. Once you’ve set up your account, you can use it to make payments whenever you want.

• Available 24/7 – Pay your bill anytime, day or night, including weekends and holidays. You’re not limited to office hours.

• Safe and secure – WMU uses industry-standard encryption to protect your personal information and payment details

• View payment history – Your online account stores past bills and payments so you can see your billing and payment history all in one place.

• Set up automatic payments – For ultimate convenience, you can arrange for your bill to be paid automatically each month so you never forget

• No fees – WMU does not charge any fees for paying your bill online. It’s a completely free service.

• Get email reminders—You can get email alerts when your bill is ready and when a payment posts, so you always know what’s going on.

You can save time, have more options, and be sure that your payments are always made on time when you pay online. For the easiest billing experience, it’s the preferred method for most WMU customers.

How to Pay Your WMU Bill Online in 4 Steps

If you’ve never paid your WMU bill online before, it’s a straightforward process. Just follow these four simple steps:

Step 1: Register for an Online Account

First, you need to set up an online account with your WMU account information. Here’s how:

• Go to the WMU website at www.wmutilities.com.

• Click on “Pay Bill” at the top right. This takes you to the payment portal.

• Click “Register” below the login fields.

• Enter your WMU account number, email address, and create a password.

• Agree to the terms and conditions and click “Register Account”.

Registering only takes a minute or two. You’ll use this login every time to access your account, view bills, and make payments.

Step 2: Log In

Once registered, you can log in anytime to manage your account.

• Go to wmutilities.smartpayworks.com/authenticate/login.

• Enter your email address and the password you created.

• Click “Login”.

Logging in allows you to view open invoices, payment history, update your profile, and of course make secure online payments.

Step 3: Select Your Payment Method

WMU offers two ways to pay your bill online:

• Bank Account – Link your checking or savings account to make a one-time or recurring payment. No fees apply.

• Credit/Debit Card – Pay with any major credit or debit card. A third-party convenience fee may apply.

To add a payment method:

• Click on “My Profile” after logging in.

• Select either “My Checking/Savings Accounts” or “My Credit/Debit Cards”.

• Enter your details and click “Add New”.

You can store multiple accounts and cards to choose from when making a payment.

Step 4: Make Your Payment

Making a payment takes just a minute:

• Go to “Pay Bill” from your account dashboard.

• Select the amount due if paying the total balance, or enter a custom amount.

• Choose your payment method and select whether you want a one-time or recurring payment.

• Click “Pay Now” to complete the transaction.

It’s that easy! The bill will immediately show as paid on your account. If you set up a recurring payment, your bill will automatically be paid each month.

Tips for Managing Your WMU Account Online

Your online account with WMU allows you to do more than just pay your bill. Here are some helpful tips:

• Update your profile information anytime under “My Profile”.

• View up to two years of payment history and past invoices.

• Sign up for paperless billing to skip mailed paper bills.

• Set email reminders for when your bill is ready and payments are processed.

• For a fee vacation hold to suspend billing and service when away for an extended time.

• Register more than one WMU account on a single login if you have multiple properties.

• Check your water usage and sewer charges before paying to ensure accuracy.

• Contact WMU customer service right through the portal with any questions.

Troubleshooting Problems with Online Payments

Paying your WMU bill online is typically quick and hassle-free. But if you run into any problems, here are some troubleshooting tips:

• Clear your browser cookies and cache if unable to log in or the site is sluggish.

• Use a different browser or device if pages won’t load correctly.

• Double check your payment info is entered correctly if transactions won’t process.

• Call WMU at (859) 744-5434 if your bill looks incorrect or for account issues.

• Contact your bank or card issuer if declined payments are suspicious.

• Reset your password via email if you’ve forgotten your login credentials.

• Check whether your bank has limits on e-payments that need adjusting.

• If all else fails, pay by phone, drop box, drive-thru, or in person as backups.

With a bit of troubleshooting, you can usually resolve any online payment problems quickly. But WMU representatives are ready to help if you need assistance.

Paying Your Utilities Bill In-Person

While paying online is the simplest method for most customers, WMU does offer other payment options if you prefer or need to pay your bill in-person:

• At the WMU office at 150 N Main Street in Winchester during business hours.

• Using the drive-thru window at the side of the WMU office building.

• By dropping off a payment at the secure drop box at the WMU office parking lot exit.

• By calling WMU at (859) 744-5434 to pay over the phone.

• By mailing in a check or money order to WMU’s mailing address.

The business hours for the WMU office and drive-thru are Monday to Friday, 7:00AM to 4:30PM. The drop box is accessible anytime. These provide alternatives if you don’t have internet access or prefer human interaction when paying.

Sign Up to Pay WMU Bills Online Today!

As you can see, paying your Winchester Municipal Utilities bill online is convenient, fast, secure, and the ideal option for most customers today. By registering for an account and storing your payment information, you can check off paying your utilities bills each month with just a few clicks. It saves time while avoiding late fees.