Living in Grand Island offers residents and businesses access to essential utilities like electricity, water, sewer, sanitation, and more from the city’s utility providers. Paying these utility bills promptly each month is important. Luckily, the City of Grand Island offers a convenient website – www.grand-island.com – where users can view their utility bills online and make secure payments 24/7.
This article will provide an overview of the www.grand-island.com utility bill pay website, registration instructions payment options and tips for managing utility bills online.
Accessing Utility Bills on Www Grand Island Com
To start paying City of Grand Island utilities online visit www.grand-island.com/departments/finance/city-code/pay-bill-online. This page of the city’s website has links and instructions for setting up an online account through SmartHub and accessing your utility bills.
SmartHub is the web and mobile platform that Grand Island utilities use to connect with customers and accept online payments. You’ll need to create a free SmartHub account associated with your Grand Island utilities.
Your paper utility bills will have both your account number and an access code that you’ll need to sign up. The access code is unique to each customer. When asked, enter these details to link your SmartHub account to your Grand Island utility bills.
Once registered, you can log in anytime to www. grand-island. com using your SmartHub username and password. This gives you 24/7 access to customized utility account services.
Paying Bills Through Www Grand Island Com
The SmartHub portal available on wwwgrand-island,com allows customers to easily manage and pay their utility bills online Some key features include
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View Bill Amounts – See current billing totals and breakdowns for each type of city utility, like water, sewer, trash, etc. View billing history and compare usage.
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Make One-Time Payments – Securely pay your utility bills online using credit/debit cards, electronic funds transfer, or other available payment methods.
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Set Up Recurring Payments – Schedule automatic monthly payments to be drafted from your bank account or charged to a card.
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Access Payment History – Look up past utility payments made through SmartHub or in person/by mail.
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Go Paperless – Opt in to receive utility bills electronically via email and online only. Reduce clutter and waste.
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Access Usage Data – For some utility types, customers can view detailed usage information to understand costs better.
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Receive Reminders – Opt in to be notified when a bill is ready and due. Avoid late fees.
Paying through SmartHub on www.grand-island.com is fast, easy, and secure. Payments post to your utility account instantly.
Tips for Managing Utility Bills Online
Here are some tips to help Grand Island utility customers get the most benefit from the www.grand-island.com online bill pay system:
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Sign up for paperless billing to receive bills digitally through email and the web portal. Going paperless means faster access to billing details and less clutter.
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Set up automatic payments or schedule payments for your due date or a few days before to avoid late fees. The online system is available 24/7 so you can pay any time.
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Take advantage of payment alerts and reminders. Opt in to receive notifications when new bills are ready and when due dates are approaching.
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Monitor your usage details regularly to identify spikes and understand your costs better. Having access to past usage data makes it easier to budget.
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Update your contact information and preferences in the SmartHub portal when needed to ensure access to bills and notifications. Provide a current email and mobile number.
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Consider going pre-paid if offered. With pre-paid utilities, customers pay ahead for services instead of getting billed after usage each month. This can make budgeting easier.
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Reach out to the utility billing department with any questions on charges, usage, or payment issues. They can explain your bill or payment options.
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Bookmark the website www.grand-island.com for quick access to your utility account dashboard and online bill pay.
Why Pay Bills on Www Grand Island Com?
The City of Grand Island understands that utilities are an essential service for households and businesses. They provide easy online and mobile access to billing and payments through www.grand-island.com as a convenient service to utility customers.
Paying online through SmartHub offers many benefits:
- Pay on your schedule – Access and pay bills 24/7
- Speed – Payments process immediately
- Convenience – Pay anywhere with an internet connection
- Security – Encrypted payments and account portal
- Savings – Avoid late payment fees
- Accessibility – Monitor usage and charges anytime
- Simplicity – Easy to use web and mobile interface
The ability to view utility bills online and pay quickly helps customers stay informed about costs and avoid unwanted surprises. Grand Island wants to make paying essential utilities as easy as possible for the community.
Next time you need to pay your Grand Island electricity, water, sewer, or other city utilities, skip the checks and stamps. Instead, conveniently access and pay your bill online 24/7 using the secure SmartHub portal available at www.grand-island.com.
Paying Your Water Bill
Water/sewer bills can be paid by mail or in-person
- Monday through Friday
- 8:30 am to 4:30 pm
- Town Clerks Office, Town Hall 2255 Baseline Road Grand Island, New York 14072
In addition, there is a dropbox located outside the main entrance of the Town Hall where payments can be deposited. Please note that payments left in the dropbox are posted the following business day.
- Cash, check or money order (payable to “Town Clerk”), is accepted at the counter
- Debit and credit cards are accepted at the counter. Service fees apply.
- Credit Card/Check payments can be made online. Service fees apply. Make an online payment
- ACH (autopay) is also available. ACH Enrollment Form (PDF)
Quarterly water bills are due on the 15th of the month. Payments must be received on or before the due date after which a 10% penalty will be added. Failure to receive a bill does not waive the past due penalty. If the 15th falls on a weekend or holiday, payments are accepted penalty-free on the next business day. If not paid by October 31, arrears will be assessed against your Erie County property tax.
The Town of Grand Island Water Billing Department is announcing an increase in the sewer rate beginning with the January 2024 water/sewer billing cycle.
The Town of Grand Island is divided into three billing cycles. Each cycle is billed quarterly based on usage through the meter for the prior three months. Water meters have a radio transponder on them which allows us to read the meter from the street. Unless there is a problem reading the meter, each billing is based on actual usage.
Grand Island comes out with new utility bill software
Where is the Grand Island city utilities customer service center?
The Grand Island City Utilities Customer Service Center is located at 1306 W 3rd Street. The Customer Service Center features a private customer service area, cashier window with ADA accommodations, adequate and convenient parking, staffed drive-up window, and an after hours drop box next to the drive-up window.
What is Grand Island utilities smarthub?
The SmartHub system officially launched on October 30, 2023 and puts customers in control of their account. The new system will allow customers of Grand Island Utilities to save time and money by managing their account anytime from anywhere.
How does the town of Grand Island billing work?
The Town of Grand Island is divided into three billing cycles. Each cycle is billed quarterly based on usage through the meter for the prior three months. Water meters have a radio transponder on them which allows us to read the meter from the street. Unless there is a problem reading the meter, each billing is based on actual usage.
How much does Grand Island sewer cost?
Effective 1/1/24, the sewer rate will increase $.30 to $5.80/1,000 gallons of usage. The Town of Grand Island is divided into three billing cycles. Each cycle is billed quarterly based on usage through the meter for the prior three months. Water meters have a radio transponder on them which allows us to read the meter from the street.