Paying your Philadelphia Gas Works (PGW) utility bill quickly and easily is important to avoid late fees and service disruptions. PGW offers many options to pay your gas bill online by phone by mail or in person. Read on to learn the convenient ways to pay your PGW bill.
Pay Online
The fastest way to pay your PGW bill is online at www.pgw.com. You can pay as a guest or register your account to save payment methods and view billing history. Here are the online payment options:
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Pay Without Registration – Make a one-time payment as a guest through PGW’s online payment portal Have your account number handy
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Register Your Account – Create a username and password to store payment information and access account details.
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Bank Account Payments – Securely link your checking or savings account to pay your bill directly from your bank.
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Credit/Debit Card – Use any major credit or debit card to make instant online payments. A convenience fee applies.
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Automatic Payments – Set up recurring payments to be drafted automatically each month from your bank account or credit card.
Pay by Phone
Call PGW at 215-235-1000 to make a payment over the phone using their automated system. You will need your 16-digit account number. Phone payments can be made by credit/debit card or electronic check.
Pay by Mail
To pay your PGW bill by mail, detach the payment stub from your statement and write your account number on your check or money order. Send to:
Philadelphia Gas Works
P.O. Box 11700
Newark, NJ 07101-4700
Allow 7-10 days for delivery to ensure on-time payment.
Pay in Person
You can pay your PGW bill in person at an authorized payment location near you. Visit pgw.com and search for walk-in payment sites. Payments made at CheckFreePay locations have a convenience fee.
Manage Your PGW Account Online
Register your account on PGW’s website to:
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View current and past billing statements
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Monitor your daily/monthly gas usage
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Set up recurring auto-payments
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Go paperless by opting into e-bills
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Update your billing address and account details
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Submit meter readings
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Request bill extensions
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And more!
Avoid Late Fees
PGW bills are due 21 days after the bill date. To avoid a late fee of 1.5% of your balance, pay your total amount due before the due date. You can receive email reminders to help remember when your bill is due.
Payment Assistance Programs
If you are having difficulty paying your PGW bill, customer assistance programs are available, including:
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Customer Responsibility Program (CRP) – Offers discounted rates and debt forgiveness for qualifying low-income customers.
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PGW CARES – Provides grants to customers facing temporary hardship and unable to pay their gas bill.
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Dollar Energy Fund – Helps families pay utility bills in times of crisis or hardship.
In Summary
PGW How To Series | Understand Your Bill
How do I pay my PGW Bill?
(215) 235-1000 Pay your bill over the phone 24 hours a day, with a check or credit/debit card using our automated system. Please have your account number ready. Be sure to include your account number on your check or money order to: Our mobile app is a simple and easy way to manage your PGW My Account.
Will mycheckfree process my PGW E-Bill or monthly bill payment?
Beginning March 15, 2024, MyCheckFree will no longer process your PGW e-bill or monthly bill payment. To continue to receive your monthly PGW e-bill and stay current on your bill, set up My Account with e-bill and Auto Pay. Click here. PGW wants to help you avoid the possibility of an unnecessary utility service shutoff.
How do I Manage my PGW my account?
Our mobile app is a simple and easy way to manage your PGW My Account. If one of our many locations is not convenient for you, Alternative Payment Centers offer another option. PGW makes every effort to keep information about Alternative Payment Centers current.
Does PGW accept alternative payment centers?
PGW makes every effort to keep information about Alternative Payment Centers current. However, we suggest that customers contact these locations before visiting to confirm that they will accept PGW payments.* *These centers may charge a fee for PGW bill payment.