Paying your water bill is an essential responsibility for all residents and businesses in Philadelphia. The Philadelphia Water Department works hard to provide reliable and affordable water service throughout the city. In return customers must pay their water bills in full and on time.
Fortunately, Philadelphia offers a quick and easy online payment option through the city’s website www.phila.gov. Read on to learn how to pay your Philly water bill conveniently via the www.phila.gov portal.
Overview of Philadelphia’s Water Billing
The Philadelphia Water Department is the largest water utility in Pennsylvania, serving over 1.6 million people. They pump, treat, and test the city’s water to ensure it meets all federal standards. An extensive network of mains, valves, and pumps distributes water to customers.
Residents and businesses are billed monthly for water and sewer services. Bills are based on metered water usage along with fixed sewer and stormwater charges. Payments fund operations, maintenance infrastructure investments and more. Failing to pay will eventually result in water service being shut off.
Benefits of Paying Your Water Bill Online
Philadelphia offers an online bill pay system at wwwphilagov that provides these advantages
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Convenience – Pay anytime, anywhere 24/7 via computer or mobile device.
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Ease of Use – Simple online portal with explanatory graphics.
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Security – Payment portal uses encryption to protect your info.
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Payment Options – Use credit/debit cards, e-checks or checking account.
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Recurring Payments – Set up autopay for automated payments each month.
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Payment History – View past statements and payments within the online system.
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Paperless – Go green by reducing paper bills and checks.
So paying online saves time and gives you flexibility while also being secure, organized and eco-friendly!
Step-by-Step Guide to Paying Your Water Bill Online
Ready to pay your water bill through www.phila.gov? Just follow these simple steps:
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Go to www.phila.gov on your internet browser.
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Click on “Payments, Assistance & Taxes” in the top menu bar.
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Under the “Water, Gas & Utilities” section, click “Pay or dispute a water bill.”
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Choose “Pay a water bill” from the menu.
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Click the green “Pay online” button.
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Enter your 9-digit account number and 5-digit ZIP code. Click “Continue.”
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Select payment amount and method. Enter payment details.
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Review the payment summary and click “Process Payment” to complete.
The whole process takes just a few minutes. You’ll receive a confirmation email with your payment details. It’s that easy!
Setting Up Recurring Autopayments
For maximum convenience, you can enroll in autopay on www.phila.gov so your water bill is paid automatically each month.
Simply check the “Make this a recurring payment” box during the online payment process. Your account will be debited each month on your bill’s due date.
You can also log into your My Philly Water Bill account and turn on AutoPay there. Manage your autopay settings anytime.
Autopay saves you time while ensuring you never miss a payment to avoid late fees or shutoffs.
Getting Assistance for Unaffordable Bills
Some customers struggle to keep up with water payments due to financial hardship or high usage from leaks. If paying your bill is difficult, www.phila.gov offers help.
You can apply online for bill assistance programs like TAP and WRAP that provide discounts for low income residents. The website also has an online form to request a payment agreement plan if you cannot pay in full.
Reach out for help to avoid accruing penalties and to keep your water flowing!
Customer Support for All Your Water Account Needs
The www.phila.gov website offers the convenience of managing your water account fully online. But if any questions or issues come up, top-notch customer support is available:
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Call the Water Revenue Bureau at 215-685-6300 weekdays 8am-5pm for billing questions.
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Email [email protected] for fast email assistance.
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Live chat with a representative through your online account.
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Visit the Municipal Services Building in-person for help weekdays.
So feel confident paying your water bill on www.phila.gov knowing excellent support teams stand by!
Paying Your Water Bill Just Got A Lot Easier
