How to Use Online Bill Pay on the Shady Grove Fertility Patient Portal

Navigating infertility treatment often involves managing many medical bills. Shady Grove Fertility offers an online bill pay system to help patients conveniently pay their balances. The patient portal provides secure access for making payments on deposit balances, retrieval fees or any outstanding charges on your SGF account.

This comprehensive guide will walk through the key steps for using online bill pay on the Shady Grove Fertility patient portal. We’ll cover how to access your account, make one-time payments, set up recurring payments, check payment history and manage your payment methods

Accessing Your Shady Grove Fertility Patient Portal

The first step is accessing your online patient portal account. You can register for an account at any time during your treatment at Shady Grove Fertility.

Visit www.shadygrovefertility.com and click “Patient Portal” in the top menu. On the portal login page, click the “New Users Register Here” link.

You will need to provide your name, date of birth and SGF medical record number to verify your identity. This secure information allows SGF to link your portal access to your patient account.

After registering, you can login anytime using your email and password. The patient portal is available 24/7 to manage bill pay and other tasks.

Making a One-Time Payment

Once logged into your SGF patient portal, click on the Billing tab. This will display any outstanding balances on your account.

To make a one-time payment, click the “Pay Now” button for the specific charges you want to pay. This will open the online bill pay window.

The bill pay system will walk you through entering your payment details including:

• Payment amount
• Name on card
• Credit card information
• Billing address

After entering your details, click Submit to process your payment immediately. You will see a confirmation page and receive a receipt emailed to you.

You can repeat these steps to make additional one-time payments as needed on your SGF account.

Setting Up Recurring Payments

For ongoing convenience, you can establish recurring payments through the online bill system. This automatically pays your SGF bills on a schedule you define.

On the Billing tab, click “Add” below the AutoPay section. Choose whether to set up weekly, monthly or quarterly recurring payments.

Enter the payment details just like the one-time payment process. Make sure to check the box confirming your authorization of recurring charges to your payment method.

You can cancel or edit your recurring payment at any time through the patient portal. Changes take effect starting with the next scheduled payment date.

Payment History and Receipts

To view your history of payments made to SGF, click on the Payment History tab. This lists all your online payments and in-office payments on your account.

Click on any payment to view the full receipt with the processed amount and related charges paid. You can print receipts directly from this history tab.

Referring to your payment history helps you track bills paid on your SGF account over time. Receipts also serve as records for your taxes or insurance reimbursement.

Managing Payment Methods

Under the Payment Methods tab, you can add new credit cards or bank accounts for paying your SGF bills. You can also edit or remove existing payment methods here.

To add a new method, choose Credit Card or Bank Account and fill in your details. The system will verify the account.

For any saved payment methods, you can edit the details or delete the method entirely. Keeping your payment methods up-to-date ensures your SGF bills can get paid smoothly.

Account Statements and Bills

On the Statements tab, you can view your account statements showing your payment responsibility after insurance. This helps give you a clear financial picture.

Statements are generated at the beginning of each new treatment cycle. You can reference past statements as needed to understand the charges related to your care.

Combined with the online bill pay system, the statements feature provides transparency into what you owe and allows paying your SGF bills fully online through the portal.

Deposit Payments

For new patients, the online bill pay system allows you to easily pay required deposit fees to initiate your treatment.

On the Billing tab, you will see any outstanding deposit balances. Simply click the “Pay Now” button to complete your deposit payment after entering your credit card information.

Cryopreservation Storage Payments

If you elect to freeze embryos or eggs for future use, fees apply to continue storing your specimens at SGF.

Storage fees can be conveniently paid online through the bill pay system. On the Billing tab, click “Pay Now” on any outstanding storage charges and enter payment details.

Payment Plan Options

If you need help managing large treatment bills, Shady Grove Fertility offers payment plan options and financing partnerships.

You can pay deposit fees over 3-6 months with the Flexible Financing Program. Extended Payment Plans are also available allowing 12 months interest-free.

Discuss these options with your SGF financial coordinator to select the best payment plan for your needs and budget. Your plan terms will determine the payment amounts and dates.

Financial Assistance Programs

Shady Grove Fertility participates in financial assistance programs to help make treatment affordable:

• Shared Help Discount – 25% discount for those who qualify based on income
• Shared Help 100% Refund Program – Guaranteed refund if you don’t have a baby after 3 IVF cycles
• WINFertility Treatment Discounts – Discounted IVF cycle packages
• Grants and Scholarships – Offset treatment costs

Inquire about these financial programs to reduce the costs for your care at SGF. Any remaining balances can be paid conveniently through online bill pay.

Payment Support and Billing Questions

If you need any assistance with online bill pay or have questions on your SGF charges, contact the billing team for support.

You can speak to a representative during business hours at 888-761-1967. For after-hours inquiries, email [email protected].

The SGF billing department is ready to help explain your financial obligations, assist with online payments or connect you with financial resources.

Benefits of Online Bill Pay

Paying your SGF bills through the patient portal offers many key benefits:

• Secure 24/7 access from your computer or mobile device
• Make one-time payments or set up recurring payments
• Store payment methods for future use
• Check real-time outstanding balances
• Review payment history and print receipts
• Avoid mailing paper checks or calling during business hours

With all your billing details available on the portal, you can take control of your fertility treatment payments. Online bill pay makes it easy to pay your SGF bills on time.

Smooth Treatment Journey

Navigating infertility involves many complex medical and emotional challenges on the journey to build your family. Your SGF patient portal aims to simplify the financial aspects by providing transparent billing and secure online payments.

Take advantage of the online bill pay system to check your account balance and pay bills digitally 24/7. This allows you to focus fully on your health and treatment journey.

Our financial coordinators are always ready to answer your billing questions or assist with payment plan options. Please reach out for personalized support and guidance on managing costs – we are committed to making treatment affordable.