How to Pay Your Water Bill on www.tvwd.org

If you live in the Tualatin Valley Water District service area, paying your water bill through the TVWD website is a convenient option. The utility provider allows customers to set up online accounts for bill paying and account management. In this article, we’ll look at how to pay your TVWD water bill online using www.tvwd.org.

Setting Up Your TVWD Online Account

To get started with online bill pay you first need to set up your customer account on the TVWD website

1. Go to www.tvwd.org and click on “My Account” at the top of the page.

2. Select “Create New Account” and enter your account number and an email address

3. Create a username and password. Be sure to choose a strong password for security.

4. Accept the terms and conditions and click “Create Account”.

5. Check your email for a verification code and enter it to complete your account setup.

Once your online account is created, you can log in anytime to manage your TVWD water service.

Benefits of Paying Online

Paying your bill through www.tvwd.org offers many benefits:

• Convenience – Pay anytime, anywhere with an internet connection. Avoid mailing bills or visiting the office.

• Payment History – Your account dashboard provides past bill amounts and payment dates.

• Paperless Billing – Opt out of mailed paper bills and get email notifications when your bill is ready.

• Automatic Payments – Set up recurring payments from your bank account or credit card.

• Account Management – Update contact information, view usage data, and more.

Payment Options and Instructions

To pay your water bill online, simply log into www.tvwd.org and go to your account dashboard. Here are the payment options available:

• Credit/Debit Card – Visa, MasterCard, Discover, American Express cards accepted. A convenience fee applies.

• eCheck – Free payments directly from your checking or savings account.

• AutoPay – Set up recurring payments from your selected payment method.

After selecting your preferred option, enter your payment details including the payment amount. Carefully review then submit the payment. A confirmation page and email will verify the transaction.

Assistance Programs for Struggling Customers

If paying your water bill is a financial hardship, TVWD offers programs to help:

• Leak adjustment program – Partial credit if a leak caused higher than normal usage.

• Bill payment assistance – Offers flexible payment plans for past due balances.

• Bill round up program – Round your bill up to donate to customers in need.

• Low income discounts – Reduced rates for qualifying low income households.

Contact TVWD customer service to learn more about bill assistance if you are struggling to pay.

Avoiding Late Fees and Shut Offs

TVWD bills monthly and payments are due 21 days after billing. Late payments over 30 days past due incur a penalty. Failure to pay may result in water service shut off.

Avoid late fees and interruptions by paying your water bill by the due date online, by phone, mail or at an authorized payment location. Communicate with TVWD if you anticipate having trouble paying on time.

Customer Service Options

If you have any questions or issues with online bill pay at www.tvwd.org, customer service can assist:

• Phone – Call 503-848-3000 Monday-Friday from 7am-7pm. Automated pay by phone available 24/7.

• Email – [email protected] for general questions.

• In Person – Visit the TVWD office at 1850 SW 170th Ave, Beaverton OR 97003.

Online account management and bill payment at www.tvwd.org makes paying your TVWD water bill fast and convenient. Sign up for an online account today to access these great benefits for simplified bill paying!