A Guide to Paying Your Yale New Haven Health Medical Bills

Receiving medical care from any of the Yale New Haven Health hospitals or facilities leads to billing for the services provided. As a patient, you are responsible for paying your Yale New Haven Health medical bills in a timely manner. This health system offers various payment options to fit your needs. Read on for a comprehensive guide to paying your Yale New Haven Health medical bills conveniently.

Overview of Yale New Haven Health

Yale New Haven Health is a major health system in Connecticut comprising 5 hospitals

  • Yale New Haven Hospital
  • Bridgeport Hospital
  • Greenwich Hospital
  • Lawrence + Memorial Hospital
  • Westerly Hospital

It also has the Yale New Haven Children’s Hospital, the Yale New Haven Psychiatric Hospital, the Smilow Cancer Hospital, the Northeast Medical Group, and other healthcare providers that are connected to it.

After receiving care at any Yale New Haven Health facility, you will get medical bills that must be paid.

Payment Options Offered

Yale New Haven Health offers several ways to pay your medical bills responsibly:

  • Online – Pay through the patient portal MyChart or as a guest on their website. Accepts credit cards debit cards HSA/FSA cards, and bank account payments.

  • Phone – Call the toll-free billing number to speak with a representative or use the automated payment system.

  • Mail – Detach payment coupon from statement and mail with check or money order

  • In-person – Visit the patient financial services office at the hospital location to make a payment.

  • Automatic payments – Enroll to have payments automatically withdrawn from your bank account each month.

Online and phone payments provide the quickest processing and confirmation. But alternatives like mail or in-person payments give you options if you don’t want to pay electronically.

Tips for Paying on Time

Here are some tips for paying your Yale New Haven Health bills in a timely manner:

  • Open bills right away and pay promptly, don’t let them pile up
  • Calendar your due dates so payments don’t sneak up on you
  • Sign up for paperless billing through MyChart to avoid mail delays
  • Enroll in autopay as a safety net for on-time payments
  • If mailing payment, allow 7-10 days for processing
  • Keep payment receipts for your records
  • Contact billing department with any questions

Paying medical bills on time prevents late fees, overdue accounts being sent to collections, and negative credit reporting that can hurt your credit score.

Financial Assistance Options

If paying your Yale New Haven Health medical bills presents a financial hardship, assistance options may be available, including:

  • Discounts based on income and family size
  • Payment plan options
  • Reduced costs for uninsured patients
  • Waiver of late fees or interest charges
  • Charity care for qualified low-income individuals

You’ll need to provide documentation of your financial situation to determine eligibility. Financial counselors can explain available programs in detail to find the right solution for your budget.

Avoiding Payment Penalties

It’s crucial to pay Yale New Haven Health bills on time to avoid penalties like:

  • Late payment fees of $25 or more
  • Accounts sent to collections agency (impacts credit score)
  • Legal action
  • Wage garnishments
  • Property liens

Setting payment reminders, paying online, and enrolling in autopay helps prevent late payments and consequences. Keep your account in good standing.

Payment Plan Options

If you can’t pay the full balance due, Yale New Haven Health offers payment plans to pay over time in installments. Payment plans have:

  • Set minimum monthly payment amount based on balance
  • Flexible terms from 6 months up to 5 years
  • Option to pay more than minimum
  • No penalities as long as monthly payments made on time

Payment plans let you take control of medical bills and pay responsibly each month even if you can’t pay in full upfront.

Why Paying Medical Bills Matters

Aside from avoiding penalties, paying Yale New Haven Health bills has wider positive impacts:

  • Establishes good payment history and financial reputation
  • Allows you to continue receiving care within health system
  • Shows accountability which may help secure favorable payment plans
  • Prevents debts from escalating and account closure

Most importantly, paying medical bills contributes back to the health system so they can continue delivering vital services to all patients in need.

Don’t let medical bills overwhelm you. Yale New Haven Health offers various options to pay affordably:

  • Online payments via MyChart
  • Automated phone payments
  • Traditional mail-in checks
  • In-person visits to patient financial services
  • Payment plans and financial assistance

Set reminders for due dates, pay on time, ask questions, and seek assistance if needed. Maintaining your account in good standing ensures quality care when you need it most and demonstrates financial responsibility. Paying Yale New Haven Health bills is a key part of the healthcare process enabling their healing mission.

Medication Assistance Program (MAP)

The Medication Assistance Program coordinators are experts at assisting with financial issues. They can:

  • Determine if you qualify for assistance paying for your medications
  • Find out if help is available from a pharmaceutical manufacturer or a foundation related to your condition
  • Identify co-payment assistance programs and other reimbursement programs that can minimize your out-of-pocket expenses (applicability will vary by insurance)
  • See if you might qualify for financial help through the Yale New Haven Prescription Assistance Program

Your MAP coordinator or specialty pharmacy liaison can help you arrange payment for your pharmacy copayment or deductible. You can make your payments by major credit card, debit card or electronic check. Please contact your MAP coordinator for more information on these options.

How to Contact Your MAP Coordinator

Call Specialty Pharmacy Services at YNHHS at 1-844-881-0043 (toll free) and ask to speak with your MAP coordinator. If you are calling after business hours, feel free to leave a voice message. All messages will remain confidential.

Specialty Pharmacy Services

1100 Sherman Avenue Hamden, CT 06514 24-hour pharmacist support: 1-844-881-0043 [email protected]

Monday – Friday 8:30 am – 6 pm Saturday 8:30 am – 5 pm Closed Sundays and holidays*

Apothecary and Wellness Center

YNHH Saint Raphael Campus 1450 Chapel St. New Haven, CT 06511 203-789-4076 Monday – Thursday 8 am – 8 pm Friday 8 am – 6:30 pm Saturday and Sunday 8 am – 2 pm Closed holidays**

The Apothecary and Wellness Center supports the Specialty Pharmacy Service; call for general medication questions, such as the status of your prescription or your co-payment amounts. You can pick up your medications at either location in person.

*Holidays (Specialty Pharmacy): In 2022, we are closed on the following holidays: Jan. 1, Jan. 17 (Dr. Martin Luther King Jr. Day), May 30 (Memorial Day), July 4 (Independence Day), Sept. 5 (Labor Day), Nov. 24 (Thanksgiving), Dec. 26 (Christmas Day observed)

** Holidays (Apothecary): In 2022, we are closed on the following holidays: Jan. 1, May 30 (Memorial Day), July 4 (Independence Day), Sept. 5 (Labor Day), Nov. 24 (Thanksgiving), Dec. 25 (Christmas Day). Reduced hours on Jan. 17 (Dr. Martin Luther King Jr. Day) – please call ahead for schedule.

Welcome to MyChart: Finding Your Billing Details and Statements

FAQ

How do I pay my Yale bill?

Yale University’s Student Financial Services electronic billing and payment system (YalePay) allows students and student-designated proxies to view student account activity and make online payments. The system is also available for members of our faculty and staff who have accounts within our student billing system.

How do I contact Yale New Haven Hospital billing?

Call 855-547-4584 to use our automated system or make a payment over the telephone with our customer service staff. Our customer service staff is available to assist you Monday – Friday from 7:30 a.m. – 5 p.m.

What is the Yale New Haven payment plan?

A Yale Payment Plan provides parents and students with the option to pay education expenses monthly. It is designed to relieve the pressure of lump-sum payments by allowing families to spread payments over a period of months without incurring any interest charges.

What is the number for Yale Central registration?

If you are a new or existing patient and need to update your registration information, please call our Central Registration Department at 1-888-639-9253.

Does Yale New Haven health offer paperless billing?

Yale New Haven Health offers paperless billing. If you are a MyChart user, you were automatically switched over to paperless billing in January 2023. If you are not on MyChart, you can sign up now. Use MyChart to make a payment on your account, or make a payment as a guest. Do you have questions about your bill?

How do I pay a bill at Yale Health?

If you would like to pay a bill: We accept: Payment by credit card (Mastercard, Visa, Discover) can be made by calling 203-436-8882 or by utilizing our online pay portal. Please have your invoice available when you access the portal. Yale Health does not use MyChart for billing nor receiving payments.

Does Yale New Haven health system accept health insurance?

Yale New Haven Health System hospitals accept most major managed care and governmental health insurance plans in the Northeast. We have more information. Check our Frequently Asked Questions and take a step through the billing process. Was this page helpful?

How do I contact Yale New Haven health?

Please dial 9-1-1. Yale New Haven Health is proud to be affiliated with the prestigious Yale University and its highly ranked Yale School of Medicine. Yale New Haven Health is committed to providing the very best care in a variety of services including Yale primary care, neurology, cardiology and cancer care.

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