Paying your water bill on time each month is an important responsibility as a homeowner or renter in Dayton. The city provides water service to over 250,000 customers. This comprehensive guide will walk you through everything you need to know about paying your water bill in Dayton Ohio.
We’ll cover
- Understanding your water bill
- Ways to pay your bill
- Payment assistance programs
- Penalties for late payments
- Tips for monitoring your usage
Whether you prefer to pay online, by phone, in person or by mail, this guide will help you easily pay your Dayton water bill.
Understanding Your Water Bill
Your water bill includes charges for water service, sewer service, stormwater service and trash pickup if applicable. Usage is metered in CCFs (100 cubic feet).
Key things to look for on your bill:
- Account number – Needed for payment
- Service address
- Meter number
- Service dates
- Previous and current meter readings
- CCF usage and water charges
- Sewer and stormwater fees
- Trash pickup fee if applicable
- Total amount due and due date
Monitoring your usage from month to month allows you to catch leaks or changes in habits. The city bills monthly and offers payment plan options for large balances.
Ways to Pay Your Water Bill
The City of Dayton offers numerous payment options to provide convenience:
Pay Online
The fastest way to pay is online through their self-service portal at PayDaytonWater.com. You can pay as a one-time guest, set up recurring payments or enroll in paperless billing.
Pay by Phone
Call 937-333-3550 to use the automated phone payment system. Follow the prompts to enter your account number and pay by credit/debit card or electronic check.
Pay by Mail
Detach the payment stub from your bill and mail with a check or money order to:
City of Dayton Water
P.O. Box 5247
Carol Stream, IL 60197
Allow 5-7 days for delivery.
Pay in Person
Bring your payment stub and cash, check or money order to the walk-up teller windows at:
City Hall
101 W 3rd St
Payments are accepted 8am-5pm Monday through Friday. You can also use the drop box behind City Hall after hours.
Retail Locations
Make cash payments at authorized retailers like Family Dollar and CVS. Provide your account number from the payment stub.
Automatic Bank Draft
Forget late payments by enrolling in auto-pay bank drafts. Your bill amount will debit from your account on the due date monthly.
Payment Arrangements and Assistance
If you’re struggling to pay, call 937-333-3550 to explain your situation and request an extended due date or payment plan. Income-based utility assistance programs are also available for those who qualify.
Avoid Late Payment Penalties
To avoid penalties, pay your water bill by the due date printed on your statement. Late fees incur as follows:
- 10% penalty after due date
- Additional 10% penalty after 20 days
- Shut off warning after 30 days
- Water service discontinued after 45 days
A $75 fee applies for service discontinuation. To restore service, you must pay the past due balance and reconnection fee.
Multiple late payments can negatively impact your credit score and lead to liens on your property.
Tips for Monitoring Your Water Usage
Managing water use allows you to anticipate charges each month. Follow these tips:
- Track usage history month-to-month
- Review charges line-by-line
- Check for leaks with a meter test
- Install low-flow fixtures
- Identify usage changes from leaks, guests, etc.
- Update your account information if moving
- Sign up for usage alerts
- Take advantage of rebates on upgrades
Staying on top of your usage and bill payment helps avoid surprising spikes in your monthly water bill.
Paying Your Water Bill in Dayton, Ohio
If your property has a tax lien, please make your payment through the Auditor’s Office by calling 937-496-327
Go Green: Pay online and sign up for e-notification! Save time and money, and help the environment. You can also view your account information, past bills, and past water usage.
View to find more information about our water and sewer rates. To estimate your water bill for 2021 after the rate increase, use our online rate calculator. Make sure you have a current bill to input your water usage.
First-time Users: You will need an email account to complete the registration process. You will also need your account number and cycle route number, which are located in the top-right corner of your current utility bill. View where the account number and cycle number are located on a sample utility statement (PDF).
Already Registered:Log in to make a payment on your utility bill or sign up for AutoPay. If you choose to autopay, and your bill is currently due, autopay will be applied on your next billing cycle.
Register for Autopay: Please note that once you register for Autopay it will not go into effect until your next billing cycle.
For your convenience, Montgomery County Environmental Services accepts the following forms of online payment: electronic checks, Mastercard, VISA, and Discover.
Debit/credit users: A non-refundable 2.3% convenience fee will be charged. To avoid this fee, consider using cash in person, paying by check through IVR, or by linking your bank account.
Online check users: When making a payment by check, please confirm your routing and account number each time you make a payment to avoid an invalid return fee. Avoid auto-population in online fields.
Find information on help paying your water bill.
Please visit our Frequently Asked Questions page for more information about water and sewer rates. For additional assistance, please contact Customer Service at 937-781-2688, Monday through Friday, 8 am to 5 pm 9 1 1 1
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Need Help Paying Your Water Bill?
Find more information about getting help paying your water bill. Link to page
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Current Water & Sewer Rates
Discover more about current water and sewer rates. Link to page
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Rate Calculator
Estimate your water bill with the rate calculator Link to page
Inside Dayton – Water Bill Payment Options
FAQ
What is the phone number for Dayton water customer service?
How much is water bill in Dayton Ohio?
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Meter Size
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Water Rates
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Sewer Rates
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1 Inch
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$71.25
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$47.53
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1-1/2 Inch
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$140.74
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$50.30
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2 Inch
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$257.37
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$55.16
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3 Inch
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$548.53
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$114.13
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How to pay a speeding ticket in Dayton, Ohio?
How do I pay a water bill in Dayton Ohio?
Pay Water/Utility bills online. To reach Customer Service by phone, call 937-333-3550. The City of Dayton’s Department of Finance is updating its billing system for water and trash utilities. New Invoice format and website format are coming in late Summer/Fall of 2022. Online: Visit Pay Dayton Water .
How do I pay my city of Dayton utility bill?
Phone: Call (937)333-3550 to pay your bill by IVR 24 hours a day/7 days a week. Mail: Send the remittance stub from the bottom of your Invoice through USPS. Retail Cash Location. Locations such as Family Dollar and CVS can process cash payments to apply to a City of Dayton utility bill.
How do I contact Dayton Water customer service?
To reach Customer Service by phone, call 937-333-3550. The City of Dayton’s Department of Finance is updating its billing system for water and trash utilities. New Invoice format and website format are coming in late Summer/Fall of 2022. Online: Visit Pay Dayton Water . Current customer accounts are available or create an account.
How do I pay my Dayton Municipal Court fines online?
You must have your City Tax Account Number to use this Tool. You can now pay your Dayton Municipal Court fines and costs online with your Visa or MasterCard credit card. View the water / utility billing and payment services website to pay you bill online. Here you will find access to options you can pay online.