Living in Antioch, California means having access to great weather, beautiful parks, and a low cost of living. But like any city, paying your utilities like water, sewer, and garbage collection is just a part of life.
Luckily, the City of Antioch offers a super convenient way to pay your water bill online through their Municipal Online Payments portal This allows you to securely pay your bill 24/7 without having to mail in a check or make a trip down to City Hall
In this complete guide, I’ll walk you through everything you need to know about paying your Antioch water bill online We’ll cover
- Creating an online account
- Understanding your water bill
- Payment options
- Setting up autopay
- Checking your payment history
- And more!
Let’s dive in and learn how quick and easy it is to pay your Antioch water bill from the comfort of your home.
Creating an Online Account with the City of Antioch
The first step in paying your water bill online is to create an account on the City of Antioch’s Municipal Online Payments portal.
Go to wwwmunicipalonlinepaymentscom/antiochca and click on “Sign Up” in the top right corner,
You’ll need to enter some basic information like:
- Your account number
- Service address
- Name
- Email address
- Phone number
And importantly, you’ll need to enter your payment amount from your most recent paper or electronic bill. This helps verify your identity.
Once submitted, you should receive a confirmation email with a verification code. Enter this code on the website to complete your registration.
And that’s it! You now have a secure online account connected to your City of Antioch water utility account.
Understanding Your Antioch Water Bill
Before paying your bill online, it helps to understand exactly what you’re paying for.
Your Antioch water bill covers:
- Water usage – How much water you used based on meter readings
- Sewer service – A flat charge to cover sewer infrastructure
- Garbage collection – For garbage, recycling, organics pickup
- Additional charges – Late fees, connection fees, etc
On your paper or electronic bill, you’ll see a breakdown of these charges for the current month.
Usage is listed in units with one unit equaling 100 cubic feet or 748 gallons. The rate per unit depends on your meter size.
There are also fixed monthly charges for sewer and garbage collection based on your property type (single family home, apartment, etc).
Reviewing the detailed charges on your bill ensures you understand exactly what you owe each month.
Payment Options for Paying Your Water Bill Online
Once logged into your account, you’ll see a few options for paying your Antioch water bill:
One-Time Payment
You can make a one-time payment on your account for the current outstanding balance. One-time payments can be made with Visa, Mastercard, or Discover credit and debit cards.
AutoPay
For ultimate convenience, you can enroll in AutoPay. This securely links your credit/debit card or bank account to your water account.
On the bill due date each month, your balance will automatically be paid from the linked payment method. No more forgetting to pay on time!
Over the Phone
Don’t want to pay online? You can call in anytime 24/7 to (866) 301-8999 and make a payment over the phone.
By Mail
Sending in a paper check is always an option too. Make checks payable to City of Antioch and mail to:
City of Antioch
P.O. Box 981476
West Sacramento, CA 95798
Just make sure to allow enough time for the payment to arrive before the due date.
Setting Up AutoPay for Effortless Payments
Out of all the options, AutoPay is the easiest way to pay your water bill.
With AutoPay, your bill is completely on autopilot. No risk of late fees or disruption to your water service.
To get started, log into your Antioch water account and click on AutoPay.
You’ll need to enter details for either a credit/debit card or checking account. Double check that your payment method will have sufficient funds when the monthly bill is due.
Next, pick your withdrawal date – either the bill due date or up to 10 days after. This gives you flexibility in case you need extra time for funds to arrive in your account.
And that’s it! AutoPay will now be active starting with your next water bill.
You’ll receive email reminders prior to the automatic payment date so you know it’s coming. Plus you can log in at any time to view upcoming scheduled payments.
Checking Your Payment History
Inside your online account, you also have access to a detailed payment history going back 2 years.
This allows you to see:
- Payment dates and amounts
- The method used – credit card, bank account, etc
- Any late fees or other charges
Download and print your payment history for your records if needed.
Monitoring this info helps you budget and manage your water usage over time. You can see if your bill has increased or decreased month-to-month.
Avoiding Late Fees and Disconnection
Paying your water bill by the due date is extremely important to avoid penalties.
If payment is not received on time, a late fee equal to 5% of the outstanding balance is charged by the City of Antioch.
Unfortunately, if the bill remains unpaid, this can eventually lead to water service disconnection.
To resume service, all past due charges must be paid along with a reconnection fee. This process is time-consuming and costly.
That’s why setting up AutoPay is so beneficial – it ensures your bill is paid on time every month to avoid late fees or disconnection.
Changes to Your Account
If you need to update your mailing address, email, phone number or other account details, this can easily be done through your online account.
Click on “My Profile” and edit any of your personal information as needed. This ensures you receive bills and communications from the City.
For more significant account changes like service termination (canceling your water service) or transfers, please contact customer service directly.
Getting Help with Paying Your Bill
For low income residents or those experiencing financial hardship, the City of Antioch offers programs that can help.
These programs provide payment assistance or discounted bills to qualifying households. More information can be found on the City’s Water Services page.
You can also call customer service at (925) 779-7060 for help enrolling in an assistance program. Don’t let an unpaid bill result in loss of your water service.
Paying Your Water Bill Has Never Been Easier
And that covers everything you need to know about paying your Antioch water bill online!
As you can see, the City offers a convenient website and app that makes paying fast and straightforward each month.
Set up autopay to fully automate your water bill and not have to think about it. Take control of your account with 24/7 access from your phone or computer.
Sign up for an account today and see how easy it is to pay your Antioch water bill from anywhere!
Pay Water and Sewer bills online
FAQ
How do I pay my water bill in California?
How do I contact the city of Antioch?
What county is Antioch, CA in?
How much is a water bill in California?
How do I pay my water bill in Antioch CA?
Using this online service, residents in the City of Antioch, CA can view and pay water & sewer bills. You will need to register an account with the service provider to use this service. Payments must be received by the City of Antioch on or before the due date to avoid a late penalty. What is the penalty for late water bill payments in Antioch, CA?
How do I contact Antioch water service?
If you have any questions about billing, payment arrangements or to change your billing address, contact Customer Service at [email protected] or call (925) 779-7060. You are responsible for all charges until you notify the City of Antioch to stop water service and water service is terminated.
What does Antioch City Water Department do?
Provides water services to Antioch, California, sourced from surface water in the Sacramento-San Joaquin Delta, ensuring safe drinking water through frequent testing and regular improvements. The Antioch City Water Department, located in Antioch, California, provides water services to the city’s residents.
How do I make a payment to the city of Antioch?
City of Antioch Payment Portal Do you need to make a payment to the City of Antioch (other than for a water account, business license or recreation fees*)? This can now be done through our convenient and easy payment portal here. All you need is a valid credit card, debit card or bank account.