A Comprehensive Guide to Paying Your Midland, TX Water Bill

Living in the west Texas city of Midland comes with a lot of perks – affordable cost of living, a thriving oil economy and that small town charm. But the desert climate also means water is a precious resource that must be carefully managed. As a Midland resident, you likely receive monthly water bills from the city for your household usage. Paying your water bill on time keeps your services running smoothly. This guide will walk through all the ways to pay your Midland water bill from online payments to in-person options.

Overview of Midland Water Billing

The City of Midland provides water utility services to residents and businesses. They bill monthly for your water usage sewer fees trash pickup, and any other applicable utility charges.

Most bills are sent out at the start of each month and must be paid by the 15th to avoid late fees. You have multiple options for paying:

  • Online through the payment portal
  • By phone
  • Automatic bank draft
  • Mail
  • In person

Below we’ll explore these payment methods and the steps to complete them. Having various options makes paying your water bill quick and convenient.

Paying Online

The fastest and easiest way to pay in Midland is online through the payment portal Here are the steps

  1. Go to cityofmidland. com and click on “Pay Water Bill” under the How Do I? menu. This takes you to the portal.

  2. If new, set up an account with your account number, email, and password. Existing users can sign in.

  3. Select “Pay Bill” to be taken to your account overview. Verify your balance.

  4. Enter the payment amount and submit. You can pay with Visa, MasterCard, Discover, American Express, or e-check.

  5. Confirmation displays on screen when complete. Your account is also updated instantly.

The portal allows 24/7 access so you can pay anytime from your computer or mobile device. You can also opt for paperless billing and set up autopay through the portal for convenience.

Paying by Phone

To pay your water bill by phone:

Call 432-685-7100 – Midland’s main customer service line.

Select the billing and payments prompt. An agent can pull up your account and take a payment over the phone by credit card or electronic check.

Let them know your account number from your bill to speed up the process. They’ll provide a confirmation number when complete. Payments by phone are posted within 1-2 business days.

Automatic Bank Draft

For hands-free bill payment, enroll in auto draft where your bill amount is deducted from your checking account each month. Here’s how to set up bank draft payments:

  1. Download the Bank Draft Authorization form here.

  2. Fill out your account and banking details. Make sure to provide a voided check.

  3. Mail the completed form to:

City of Midland
Attention: Water Collections
P.O. Box 1152
Midland, TX 79702

Your request will be processed within 1 billing cycle. You’ll then see your bill drafted from your account on the due date monthly.

Paying by Mail

To send a payment by mail:

  1. Write your 11-digit City of Midland account number on your check or money order.

  2. Make it payable to City of Midland.

  3. Write your service address on the check memo line.

  4. Mail to:

City of Midland
P.O. Box 949
Midland, TX 79702

Allow 5-7 business days for mailed payments to process. Only send checks/money orders to this P.O. Box to avoid delays.

Paying In Person

You can pay your water bill in person at Midland City Hall:

City of Midland
Finance Department
300 N Loraine St.
Midland, TX 79701

Bring your paper bill or know your account number. Cash, checks, money orders, and credit/debit cards are accepted. In-person payments post to your account same day.

City Hall hours are Monday to Friday 8am – 5pm.

What to Do if You Can’t Pay

If you’re unable to pay your water bill on time, call Midland Utility Customer Service right away at 432-685-7320. Let them know before your service is scheduled for disconnection. They can discuss payment plan options based on your situation to help avoid disruption of your water services. Communication is key for finding a solution.

The city also has limited bill assistance funds available for qualifying low-income households. You can apply at City Hall or by phone. This is not a guaranteed program but they will review cases with financial hardship.

Key Tips for Midland Water Bill Payment

  • Mark your calendar with bill due dates to remember to make payments on time. Sign up for reminders through the online portal.

  • If possible, set up automatic payments to ensure your bill gets paid each month.

  • Keep your account number handy to refer to when making payments.

  • Pay early online to avoid last minute delays. Online payments process instantly.

  • Triple check amounts and account numbers when paying by mail or in person.

  • Contact customer service immediately if you anticipate a problem paying on time.

Paying your water bill keeps your services flowing and avoids penalties. Midland offers flexible options like 24/7 online payments, phone payments, auto draft, mail, or paying at City Hall in person. Know your account number, pay on time, and take advantage of automation to make paying your water bill a breeze.

Frequently Asked Questions

What are the ways I can pay my Midland water bill?

You can pay your Midland water bill online through the payment portal, by phone, through auto draft from your bank account, by mail, or in person at City Hall.

What is the phone number to pay my water bill?

To pay your Midland water bill by phone, call 432-685-7100 and select the billing/payments prompt.

Where do I mail my payment?

If paying your Midland water bill by mail, send your check or money order to:

City of Midland
P.O. Box 949
Midland, TX 79702

Be sure to include your account number and service address.

Can I pay at City Hall?

Yes, you can pay your Midland water bill in person at City Hall at 300 N Loraine St. They accept cash, check, credit, debit, and money orders.

What if I can’t pay my bill on time?

If you are unable to pay your Midland water bill on time, call 432-685-7320 immediately to discuss payment plan options and avoid service interruption.

Is there assistance for paying my water bill?

Midland offers limited bill assistance for qualifying low income residents. You can apply by phone or in person at City Hall. Funds are not guaranteed but they review cases facing financial hardship.

Paying your City of Midland water bill is fast and straightforward when you know all the payment options. Follow this guide to pay online, by phone, through the mail, or in person at City Hall stress-free.

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User name and password are required to log in. Residents will need their account number to create a user name and password for the first time. Once logged in, residents can sign up for e-billing, view their account, or make payment with Visa or MasterCard. Questions? Call 989-837-3341 or email the Water Department.

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