Simplifying Your Natural Gas Bill Payments with Roanoke Gas Company

Paying your monthly natural gas bill can feel like a hassle, but it doesn’t have to be! As a customer of Roanoke Gas Company, you have numerous convenient and easy options for taking care of your bill payment quickly and securely. In this article, we’ll break down all the ways you can pay your Roanoke Gas Company bill, so you can choose the method that fits your lifestyle best.

Online Account Access

The most popular and convenient way to pay your natural gas bill is through Roanoke Gas Company’s online account access. You can easily set up an online account on their website, which allows you to securely view and pay your bill online 24/7.

To start, just head to the Roanoke Gas website and click on “My Account” at the top right. From there, you can click on “Create an Account” to set up your user profile. All you need is your account number and an email address.

Once your account is created, you’ll be able to log in anytime to view your current balance and payment history. When it’s time to pay, you can make a one-time payment or set up recurring automatic payments – it’s up to you! Online payments are fast and free if you use your checking or savings account.

Automatic Bank Draft

For ultimate bill paying convenience sign up for Roanoke Gas Company’s Automatic Bank Draft. This automatically deducts your monthly bill payment from your selected bank account on the payment due date each month.

To enroll you just need to contact Roanoke Gas Company’s customer service line at (540) 777-4427 and provide your account details. After that you can sit back and relax knowing your payment will always be taken care of on time.

One thing to note with Automatic Bank Draft – be sure to have sufficient funds in your account on the draft date. If not, you may incur a returned payment fee. As long as you monitor your account balance, though, it’s smooth sailing.

One-Time Online Payments

If you prefer to login and manually approve each payment, Roanoke Gas Company lets you make one-time online payments through your online account portal. Just log in anytime before your due date, enter your payment amount, and submit the payment.

You can use your checking or savings account, debit card, or credit card when making one-time online payments. There is a small $3.25 convenience fee per transaction, but the ease of paying from your computer or mobile device makes it worthwhile for many customers.

Pay By Phone

Calling in your payment is another fast option offered by Roanoke Gas Company. You can call their customer service line at (540) 777-4427 anytime day or night and make a payment over the phone.

Like with online payments, you can use your checking or savings account, debit card, or credit card. The $3.25 convenience fee still applies, but this is a good backup option if you’re unable to pay online.

Mail-In Payment

For customers who prefer paying by check or money order, Roanoke Gas Company accepts mailed-in payments. Simply fill out your payment coupon, enclose it along with your check or money order (don’t send cash), and mail it to:

Roanoke Gas Company
P.O. Box 70848
Charlotte, NC 28272

The payment will be credited to your account once received and processed. Just make sure to mail it several days before your due date to ensure on-time delivery.

In-Person Payments

If you want to hand-deliver your payment, Roanoke Gas Company allows in-person payments at any Fidelity Express location. You can find your nearest location on their website.

Keep in mind the express locations cannot look up your account details, so be sure to bring your payment coupon that shows your account number and amount due. Cash, check, or money order are accepted.

You can also pay at some non-Fidelity locations like Walmart, but payments may take up to 10 days to process in that case, which could impact new service activation. Most in-person locations charge a convenience fee too.

Budget Billing

If you want to simplify bill paying even further, consider enrolling in Roanoke Gas Company’s Budget Billing program. This levels out your payments over the entire year, so you pay the same amount each month based on your average annual usage.

There is an annual true-up to settle any underpayments or overpayments. But Budget Billing prevents big swings in your bill from month to month, making it easier to budget for utilities.

Never Miss a Payment Again!

As you can see, Roanoke Gas Company offers plenty of ways to pay your natural gas bill that fit into your busy lifestyle. Sign up for automatic payments, make one-time online payments, utilize Budget Billing, or choose the option that’s most convenient for you. The power is in your hands to prevent late payments and keep your gas service running smoothly year-round.