How to Pay Your Guntersville Electric Board Bill: A Guide for Customers

Paying your monthly electric bill to Guntersville Electric Board is easy and convenient when you know all the options. As a local customer serviced by this public utility, you want an affordable, reliable electric service. At the same time, you need flexibility in how and when you pay your bill.

In this article, I’ll explain the various payment methods offered by Guntersville Electric Board. You’ll learn the key details, like fees, due dates and more. My goal is to provide actionable tips to help you pay your bill on time and avoid any late fees.

Overview of Guntersville Electric Board

First, some background on Guntersville Electric Board. This municipal utility provides electric service to residential, commercial and industrial customers in Guntersville, Alabama.

The business office is located at 701 Blount Avenue in Guntersville Customer service can be reached at 256-582-5691 during normal business hours (Monday to Friday, 8AM to 4 30PM)

To report a power outage after hours, call 256-582-3441. The utility’s website is https://www.guntersvilleelectric.com.

Now let’s look at the payment options when your monthly bill arrives.

Pay Online

The easiest and most convenient way to pay your Guntersville Electric Board bill is online. You can pay directly on their website with no fees.

To start you’ll need to create an online account through the customer portal. You can find the link to access the portal on the “Pay Your Bill” page of their website.

To sign up, you’ll need your 12-digit account number found on the top left of your paper bill. Once your password-protected account is created, you can view your balance, due date and electric usage.

Paying online only takes a few clicks. You can save payment methods like a bank account or credit card to your account. This allows fast, paperless payments each month.

You can also download the free mobile app to pay on your smartphone. Overall, paying online is the best option for fast, free bill payment.

Pay In Person

If you prefer to pay your bill in person, visit the Guntersville Electric Board office located at 701 Blount Avenue in Guntersville.

The main lobby is open Monday to Friday from 10AM to 3PM. There is also a convenient drive-thru open from 8AM to 4:30PM on weekdays.

When paying in person, you can pay by cash, check, debit/credit card or money order. Make sure to bring your paper bill, as they will need your account number.

The office also has a 24/7 payment kiosk located outside. This accepts cash, checks or credit cards at any time of day or night.

Pay By Phone

To pay your Guntersville Electric Board bill over the phone, call 866-550-3475. You’ll need to enter your 12-digit account number from your bill.

This automated payment system is available 24/7. There are no fees to use the pay-by-phone option. Just call the toll-free number and follow the prompts.

Use the Night Drop Box

For after-hours bill payment, two night drop boxes are available. One is located outside the Guntersville Electric Board office at 701 Blount Avenue.

The other is at the Marshall County Gas District office (1245 Gunter Avenue). To use the night drop, enclose your payment and the remittance stub from your bill.

Payments left in night drops by the due date will be processed as on-time. Cash is discouraged for security reasons.

Pay by Mail

You can mail your payment to Guntersville Electric Board at:

Guntersville Electric Board
PO Box 45
Guntersville, AL 35976

To pay by mail, send your payment stub along with a check or money order. Make sure it is postmarked by the due date to avoid late fees. Again, do not mail cash payments.

Sign Up for Automatic Bank Draft

For hassle-free bill payment, sign up for automatic bank draft. This automatically deducts your bill amount each month directly from your checking or savings account.

To enroll, complete the bank draft authorization form available on their website. Return the signed form to the Guntersville Electric Board office. Bank draft helps avoid late payments.

Know the Due Date and Grace Period

Now, let’s discuss due dates and grace periods. All bills must be paid by the due date printed on your statement to be on time.

For residential customers, your payment is due 15 days after the bill is issued. Non-residential customers have 10 days to pay.

If the due date falls on a weekend or holiday, you have until the next business day without late fees. But you are still responsible for paying on time, even if your bill is not received.

Avoid Late Fees

To avoid late fees, make sure your payment arrives by the due date, not just postmarked. A $3 late fee is charged two days after the due date. Automatic bank draft can help avoid late fees.

You can also call Guntersville Electric Board if you think your bill will be late and see if they can grant an extension. As soon as you receive your bill, pay it right away or set a reminder. Late fees add unnecessary costs to your electric service.

Review Billing and Payment History

If needed, you can request a 12-month history of your account and billing information. This can help you review electric usage and bill amounts paid in the past year.

Only you as the account holder can access this. It will not be shared with others like real estate agents without your written consent.

Donate to Project Help

Here is a great way to give back if you can. Guntersville Electric Board has a Project Help fund to pay electric bills for those unable to pay in an emergency or crisis.

You can add any amount to your bill, either monthly or one-time, to contribute to this fund. Then 100% will assist other local families in need.

Summary of Payment Options

• Online through customer portal
• Mobile app
• In person at office
• 24/7 kiosk
• Phone
• Night drop box
• Mail
• Bank draft

Take advantage of these convenient bill pay choices. Be sure to pay each bill by the due date and enroll in bank draft to avoid any late fees. Contact Guntersville Electric Board if you have any questions on paying your bill.