Onslow County provides water and sewer services to over 200,000 residents across North Carolina. With such a large customer base, paying water bills efficiently is a top priority.
Thankfully, Onslow offers several easy online payment options Customers can pay their water bill directly through the county website or the Onslow Water and Sewer Authority (ONWASA) portal.
This comprehensive guide will walk through the online payment process step-by-step. Read on to learn how to conveniently pay your Onslow County water bill electronically.
Overview of Paying Onslow Water Bills Online
Onslow County wants to make paying water bills as quick and easy as possible for customers. To achieve this goal, they offer the following online payment options:
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Onslow County Website – Make secure one-time payments by credit card.
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ONWASA Customer Portal – View water usage, account details, and setup recurring payments.
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Auto Bill Pay – Never miss a bill by enrolling in automated payments
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Third-Party Apps – Use payment services like Doxo, KUBRA, InvoiceCloud, and Paymentus.
Below we will explore each of these online payment methods for Onslow County water bills in more detail.
Paying Water Bills on OnslowCountyNC.gov
The Onslow County government website allows customers to make quick one-time water bill payments by credit or debit card. Here are the steps to pay online at OnslowCountyNC.gov:
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Visit www.OnslowCountyNC.gov
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Click on “Online Payments” under the “I Want To” menu.
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Scroll down and select “Pay Water Bill”.
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Enter your 10-digit account number with no dashes.
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Click “Look Up Balance”.
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Review amount due and click “Add to Cart”.
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Enter credit card details and submit payment.
Once submitted, the payment is processed immediately. Your account balance also updates automatically. This website is ideal for making a single bill payment by card without creating an account.
Paying Water Bills via the ONWASA Customer Portal
For recurring payments and account management, the ONWASA Customer Portal is the best option. This secure portal allows customers to:
- Setup automatic monthly payments
- View water usage and billing history
- Update account information
- Receive paperless billing
- And more
Follow these steps to pay your Onslow County water bill on the ONWASA portal:
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Go to www.onwasa.com
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Click “My Account” and then “Customer Portal”.
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Register for an account or login.
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Click “Pay Bill” and enter payment details.
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Setup recurring payments or change your payment method.
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Opt into paperless billing and manage notifications.
The customer portal provides full control over your account for maximum convenience and transparency when paying your water bill.
Enroll in Auto Bill Pay
For complete peace of mind, enroll in Auto Bill Pay. This automatically deducts your water payment each month from a credit card or bank account.
To signup for Auto Bill Pay:
- Login to the ONWASA customer portal.
- Click on “Auto Bill Pay” under “My Profile”.
- Enter your preferred payment method details.
- Choose the date for monthly withdrawals.
And you’re done! ONWASA will now automatically withdraw your water bill payment each month on the date selected so you never miss a bill.
Third-Party Payment Services
In addition to the ONWASA portal, Onslow County also partners with several third-party payment services:
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Doxo – Pay bills from over 400 providers in one app.
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KUBRA – Make payments by text and receive reminders.
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Invoice Cloud – Schedule one-time or automatic payments.
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Paymentus – Specializes in utility and municipality payments.
These services integrate directly with the county payment system to provide more flexibility. Customers can choose the platform that fits their needs and preferences.
Payment Options for Onslow Water Bills
When paying your Onslow County water bill online, you can use:
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Debit or credit card
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Electronic Funds Transfer (EFT) from a bank account
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Electronic check (ACH)
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Apple Pay, Google Pay, Venmo, PayPal
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Cash through MoneyGram
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Checks can still be mailed in
For the fastest payments, use a credit/debit card or digital wallet. EFT and ACH can take 2-3 business days to process. Cash apps like Venmo are also very convenient.
Water Bill Payment Support
If you have any questions or need help with water bill payments, Onslow County has resources available:
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Call ONWASA at 910-455-0722
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Email ONWASA at [email protected]
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Live chat with ONWASA Customer Service team
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Create an account on the portal and submit inquiries
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Contact Onslow County Finance Department for help
The ONWASA billing team and county finance department can provide personalized support to resolve any account and payment issues promptly.
Benefits of Paying Water Bills Online
Paying your Onslow County water bill electronically provides many benefits such as:
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Convenience – Pay anytime 24/7 with no waiting or driving.
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Payment Receipts – Receive confirmation emails for payment records.
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Account Management – Update info, view usage, go paperless.
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Auto Pay – Set and forget recurring payments.
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Secure – Encrypted transactions and data storage.
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Saves Money – Avoid late fees by scheduling timely payments.
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Flexible – Make one-time or automatic payments.
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Eco-Friendly – Reduce paper waste with paperless billing.
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Budgeting – Plan for monthly bills and view past statements.
Overall, online payments offer the fastest, most efficient way to pay your Onslow County water bill.
Pay Onslow Water Bills Online in Minutes
Visit OnslowCountyNC.gov to make secure one-time credit card payments. For full account management and recurring monthly payments, login to the ONWASA Customer Portal.
You can also enroll in Auto Bill Pay or use Doxo, Kubra, Paymentus and other bill pay apps.
Paying online saves time and gives you full transparency into your account. Go paperless and say goodbye to stamps by paying your Onslow County water bill electronically!
FREE Online Bill Payments and Account Access
Hate waiting on hold or in a line? Not able to make it into the office or to a mailbox before the bill is due? No worries! Now you can access your usage information, account history, payment history, set up credit card or bank drafting, update contact information, and pay your bill online, 24 hours a day for free. Make payments by Visa, MasterCard or Discover with no transaction fee! All this at your fingertips! Just have your account number ready when you register.
To register for Online Bill Payments, Electronic Statements and Account Access:
- Visit the Customer Portal Online Website and click the ‘Register’ link.
- Enter your Account number.
- Click to confirm the email address used.
- Enter the verification code received in your chosen email and click Verify.
- Enter your username, Password and Confirm password.
- Select the Security Question and Security Answer.
- Check the box to authorize communication.
- Click Submit.
ONWASA customers may pay their bill at one of the convenient PaySite kiosk locations.
| Jacksonville Location | Sneads Ferry Location | Swansboro Location |
|---|---|---|
| Jones Onslow EMC | Jones Onslow EMC | Piggly Wiggly |
| 259 Western Blvd. | 1225 NC HWY 210 | 715 West Corbett Ave |
Automated Telephone Payments (IVR)
By credit/debit card – You may make a telephone payment and access your account balance information free of charge 24 hours a day, 7 days a week by calling 1-877-302-2787. Please have your credit/debit card and ONWASA account number ready before calling. MasterCard, Visa, and Discover accepted. It is necessary to have a valid billing address associated with your credit/debit card to ensure a successful payment transaction.
Each ONWASA Office has a conveniently located drop box for payments. (Please do not leave cash in any of the drop boxes located outside.) ONWASA accepts cash, checks, debit cards, money orders, VISA, Discover, and MasterCard at the following locations:
| Main Office | Richlands Town Hall | Holly Ridge Town Hall | Swansboro Town Hall |
|---|---|---|---|
| 228 Georgetown RoadJacksonville, NC 28540 Ph: (910) 455-0722 Fx: (910) 455-2583 Monday to Friday8 AM to 5 PM | 302 S Wilmington Street Richlands, NC 28574 Ph: (910) 324-3301 Monday to Friday8 AM to 5 PM | 212 Dyson Street Holly Ridge, NC 28445 Ph: (910) 329-7081 Monday to Friday8 AM to 5 PM | 601 W. Corbett AvenueSwansboro, NC 28584 Ph: (910) 326-4428 Monday to Thursday8 AM to 5 PM Friday8 AM to 1 PM |
At some point in time, everyone needs help. ONWASA works with many agencies in the community who provide assistance to our customers. For a list, clickhere
Pay Water and Sewer bills online
FAQ
What is the phone number for Onslow water bill pay?
How much is the average water bill in Jacksonville, NC?
Where does Onslow County water come from?
How much is the average water bill in NC?
How do I pay my taxes in Onslow County?
Payment information will be reflected on the Internet within two business days. To pay with a credit card by phone, call ACI Payments directly at 800-272-9829. The jurisdiction code for Onslow County is 4333. For phone payments, you will need information on your bill including tax year, account number, bill number, and bill amount.
How do I contact Onslow Water & Sewer Authority?
We are available 24 hours a day to take your calls at (910) 455-0722, or you may contact us through our website by clicking the Contact Us link. Want To Learn More? We are excited to announce that Onslow Water and Sewer Authority (ONWASA) has acquired the Pluris Webb Creek and North Topsail Wastewater Systems.
How do I pay a charge with a credit card in Onslow County?
Official Payments charges a “convenience fee” for the service of processing the charge. Payment information will be reflected on the Internet within two business days. To pay with a credit card by phone, call ACI Payments directly at 800-272-9829. The jurisdiction code for Onslow County is 4333.
What is the proposed budget for Onslow Water & Sewer Authority?
The proposed fiscal year 2024-2025 (FY25) budget for Onslow Water & Sewer Authority (ONWASA) has been presented to the Board of Directors. Read on ONWASA has published its proposed water and sewer system development fee charges.