Where Can I Pay My JEA Bill? A Guide to JEA Payment Locations and Options

Paying your JEA utility bill on time is important to avoid late fees and service interruptions. But with busy schedules, it’s not always easy to mail a check or visit JEA’s downtown headquarters to pay your bill. That’s why JEA offers many convenient payment options to fit any lifestyle.

As the community-owned utility providing electric, water, and sewer services to Jacksonville, Florida, JEA aims to make bill payment quick and easy for all customers. From online payments to walk-in retail locations, JEA has you covered when it’s time to pay your monthly charges

In this guide, we’ll walk through the various ways to pay a JEA bill, including:

• Paying online through JEA.com
• Paying by phone
• Paying by mail
• Paying in person at authorized payment locations
• Setting up autopay

We’ll also touch on payment policies and provide tips for avoiding late fees. Let’s dive in!

Paying Online Through JEA.com

The fastest and most convenient way to pay your JEA bill is through the JEA website. To pay online, you’ll first need to set up a JEA.com account connected to your JEA services.

With an online account, you can:

• View your current JEA bill
• See your account balance
• Make a one-time payment
• Set up recurring autopay
• View payment history

JEA offers several online payment options:

• Credit/debit card – Visa, Mastercard, American Express, and Discover cards are accepted. A third-party vendor fee applies.
• Electronic check – Pay directly from your bank account with no fee.
• Digital wallets – Pay via Apple Pay, Google Pay, PayPal, Venmo, and more.

To get started with online bill pay, visit JEA.com and click “Pay Bill” or “MyAccount” to set up your account. Be sure to have your JEA account number handy.

Paying by Phone

If you prefer to speak with a representative, you can pay your JEA bill over the phone by calling 904-665-6000. JEA customer service agents are available Monday through Friday from 7 a.m. to 6 p.m.

To pay by phone, you’ll need:

• Your JEA account number
• Credit/debit card or checking account details

Phone payments carry the same third-party vendor fee for credit/debit card transactions as online payments.

Paying by Mail

For customers who don’t have online access or prefer not to pay electronically, mailing a check or money order is an option.

To pay by mail:

• Make your check or money order payable to JEA

• Write your JEA account number on the check

• Mail to:

  JEA
  P.O. Box 45047
  Jacksonville, FL 32232-5047

Allow 5-7 business days for mailed payments to process. Payments must be received (not postmarked) by the due date to avoid late fees.

Paying In Person at Authorized Locations

In addition to JEA headquarters downtown, there are over 200 authorized JEA payment locations throughout Duval County. These partner retailers and government offices allow you to pay your JEA bill in person with cash, check, or debit card.

Some of the most popular payment locations include:

• Publix – payments post within 30 minutes if made between 7am-10pm
• Winn Dixie – payments post within 30 minutes if made between 6am-10pm
• Amscot Financial locations
• Duval County Tax Collector offices

To find a payment location near you, use the payment location finder on JEA.com. Just enter your address and filter by payment types accepted.

Most locations will require your JEA account number or bill to process payment. In-person payments made during business hours are normally credited to your account within an hour.

Setting Up Autopay

For ultimate convenience, consider enrolling in paperless billing and autopay through JEA.com.

With autopay, your monthly JEA bill is paid automatically on the due date via:

• Bank account debit
• Credit/debit card
• JEA MyWay prepayment account

Autopay gives you peace of mind knowing your bill is paid on time each month. You’ll avoid late fees, service disruptions, and mailing delays.

To enroll in autopay:

1. Log into your JEA.com account
2. Click your profile and select “AutoPay”
3. Choose your preferred payment method
4. Review and submit the autopay agreement

You can cancel or change your autopay method at any time through your online account.

Key JEA Payment Policies

Understanding JEA’s payment policies can help avoid extra fees and service interruptions:

• Due date – Bills are due 21 days after mailing. The due date is printed on your statement.
• Late fees – A 1.5% late charge applies to past due balances.
• Disconnection – Accounts 30+ days past due may have services disconnected.
• Extensions – Payment extensions may be available if arranged by the due date.
• Weekends/holidays – Online, phone, and autopay are available weekends/holidays.
• Processing time – Allow 1-5 business days for mailed and in-person payments.
• Credit card fees – A vendor transaction fee of 2.45% applies to credit/debit card payments.

Review all JEA policies on your monthly bill statement or at JEA.com. Reach out to JEA customer service with any payment questions.

5 Tips for Avoiding Late Fees

Here are some key strategies for paying your JEA bill on time every month:

1. Enroll in autopay – Set it and forget it. Autopay ensures your bill gets paid automatically each month.

2. Go paperless – Opt for e-bills to get instant notification when your bill is ready. No more waiting for snail mail.

3. Set reminders – Pop a reminder on your calendar when bills are usually due. For JEA, it’s the 1st and 15th of each month.

4. Pay early – Don’t wait until the due date. Submit payment a few days early to allow for processing time.

5. Ask for help – If you’re struggling to pay on time, call JEA to explain your situation and request an extension or payment arrangement.

We’re Here to Help

As your trusted utility provider, JEA aims to offer payment options that fit your individual needs. Whether you prefer the convenience of autopay, stopping by a neighborhood retailer, or mailing a check, paying your JEA bill can easily fit into your routine.

If you ever have questions about your JEA account or bill payment, please reach out. JEA customer service agents are available by phone, email, live chat, and in person to help.

Together, we’ll make sure your JEA services stay on and your payments get processed on time, every time. JEA is invested in the wellbeing of Jacksonville families, and we’re here for you.