How To Pay Your Duquesne Light Bill Online: A Step-By-Step Guide

Paying bills isn’t anyone’s idea of fun. But paying your Duquesne Light bill online makes the process quick and painless. In this comprehensive guide I’ll walk you through how to set up and use Duquesne Light’s online bill pay and account management system.

Whether you want to check your balance, view past bills, enroll in autopay or make a one-time payment, I’ve got you covered Read on to take the hassle out of paying your electric bill

Why Pay Online?

Let’s start with why paying online is better than mailing payments:

• It’s fast – Takes seconds to make a payment versus days for mail

• It’s secure – Encrypted transactions keep your info safe.

• It’s convenient – Pay anywhere, anytime with an internet connection.

• Saves money – Avoid late fees by scheduling payments.

• Access account info – View statements, balance, payment history.

• Go paperless – Reduce clutter with eBills instead of mailed bills.

• Autopay – Set and forget bill payments each month.

• Payment receipts – Get instant confirmation of payments.

I don’t know about you, but I’d much rather pay bills in my pajamas than go out and buy stamps!

Paying online saves time and gives you more control over your account. Read on to get started.

Step 1: Register for an Online Account

First, you’ll need to set up an online account on Duquesne Light’s website:

1. Go to www.duquesnelight.com and click “Log In/Register”

2. Click “Register” under the sign in boxes.

3. Enter your Duquesne Light account number, phone number on file and email address.

4. Create a username and password.

5. Accept the terms and conditions.

6. Click “Register Account” and you’re all set!

It takes less than 5 minutes to register. Now let’s look at how to pay your bill.

Step 2: Make a One-Time Payment

The quickest way to pay your Duquesne Light bill is with a one-time online payment. Here’s how:

1. Log into your account at www.duquesnelight.com.

2. The accounts page shows your current balance. Click “Make a Payment”.

3. Enter the payment amount and date. You can pay the total balance, make a partial payment, or pay a specific amount.

4. Select whether to use a bank account, credit card or debit card. Enter the payment info.

5. Review the details and click “Continue” to submit the payment.

And you’re done! The site displays a confirmation page with your payment details and confirmation number. Payments from a bank account usually process in 1-2 business days.

Step 3: Sign Up For AutoPay

Tired of remembering to pay bills every month? Sign up for auto-pay so Duquesne Light automatically deducts payments from your account.

Here’s how to enable autopay:

1. Log into your Duquesne Light account and go to “My Profile”.

2. Click on “AutoPay Enrollment”.

3. Select whether to use a credit/debit card or bank account for payments.

4. Agree to the terms and conditions and click “Confirm”.

Now Duquesne Light will withdraw your balance due each month on the bill’s due date. No more late fees or forgetting to pay!

You can cancel or change AutoPay anytime under the “My Profile” section. Managing bills doesn’t get easier than autopay.

Step 4: Go Paperless with eBills

If you’re trying to reduce paper clutter, enroll in paperless billing. With eBills, you’ll receive bill notifications by email rather than mailed paper statements.

Here’s how to go paperless:

1. Log into your Duquesne Light account and go to “My Profile”.

2. Click on “Paperless Billing Enrollment”.

3. Select whether to get bill notifications monthly or only when your balance is due.

4. Enter your email address and confirm.

5. Accept the terms and conditions.

You’ll get an email when your new bill is ready to view. The email contains a link to log into your account and view or print the PDF statement.

Going paperless saves trees and keeps important bill statements out of piles of mail. Plus, it’s faster to get bill notifications by email than waiting for snail mail.

Step 5: Pay Without Logging In

In a hurry and don’t have your username and password handy? You can still pay as a guest without logging into your account.

On the Duquesne Light website:

1. Click on “Pay Bill” at the top.

2. Select whether you’re a customer or making a one-time payment.

3. Enter your Duquesne Light account number and the payment amount.

4. Provide your credit/debit card or bank account information.

5. Verify details and submit the payment.

No account login required! Paying as a guest still gives you instant payment confirmation. Just note your balance and account activity won’t display on the confirmation screen like when logged in.

Step 6: Check Payment History

Wondering if you paid a certain bill or how much you paid in the past? Your Duquesne Light account stores 12 months of payment history.

To look up past payments:

1. Log into your account and click on “Payment History” from the top menu.

2. Pick a date range to view payments.

3. Click “Submit” to pull up bills paid during that timeframe.

4. You can view payment details like amount, date paid, and type of payment.

5. Click “Export” to download your history to Excel or print the report.

Checking your payment history is handy for budgeting, taxes or disputing any billing errors. Online access makes your past bills easy to review anytime.

Step 7: Update Payment Method

Did you get a new credit card or close your checking account? You can easily change payment methods for your Duquesne Light bill.

Here’s how to update your payment info:

1. Log into your account and click “Manage Payment Methods” under “My Profile”.

2. Click “Add New Payment Method”.

3. Enter your new credit/debit card or bank account details.

4. Click “Save” to update your payment method.

You can store multiple payment methods in your account profile. To delete old payment info, select the method and click “Remove”.

Keeping payment methods current avoids declined transactions and disruption to services like AutoPay.

Contact Duquesne Light Customer Service If Needed

Hopefully this guide provides everything you need to manage payments online. But if you encounter any issues, Duquesne Light’s customer service team is available to help you:

• By phone – Call 1-888-393-7100. Representatives are available 24/7 for billing questions.

• Email – Email Duquesne Light at [email protected]. Expect 1-2 business day response time.

• Online chat – Chat live with a billing specialist Monday-Friday, 7am-7pm at www.duquesnelight.com.

• In person – Visit one of Duquesne Light’s walk-in customer service centers in Pittsburgh, Greensburg, New Castle and Canonsburg.

• Mail – Write to Duquesne Light Company ATTN: Customer Service and Mail Processing Center, 2 Woodward Ave, 5th Floor, Detroit, MI 48226.

No other utility company makes paying bills easier than Duquesne Light.

• Register online for fast and secure account access

• Make one-time payments instantly

• Go paperless to receive bills by email

• Use AutoPay to set and forget bill payments

• View 12 months of past statements

• Update payment cards or bank account info

• Contact customer service by phone, email, chat or in person