How to Pay Your WTU Retail Energy Bill Online

WTU Retail Energy provides electricity to homes and businesses across Texas. If you’re a WTU customer you likely receive a monthly bill for your electricity usage. In the past, paying your WTU energy bill meant mailing a check or calling in a payment over the phone. But now WTU offers convenient online and mobile bill pay options to all customers.

Read on to learn how to sign up for an online WTU account, manage your account, and pay your WTU Retail Energy bill online in just minutes.

Overview of WTU Retail Energy

First let’s review some background on WTU Retail Energy

• WTU Retail Energy is an electricity provider serving various regions of Texas
• They have over 75 years of experience providing power in Texas
• WTU is owned by Direct Energy, the 3rd largest retail provider in Texas
• Service areas include AEP Texas Central, AEP Texas North, CenterPoint, Oncor, and TNMP
• WTU offers fixed rate electricity plans to residential and small business customers
• Rates vary by location but average around 10-11¢ per kWh

Now that you know a bit about WTU Retail Energy, let’s look at how to pay your bill online.

Benefits of Paying Your Energy Bill Online

Paying your WTU energy bill online provides many benefits

• Convenience – Pay anytime, anywhere with an internet connection
• Efficiency – Takes just minutes to log in and pay each month
• Payment Options – Use credit card, debit card, or electronic check
• Payment Confirmation – Get instant confirmation your payment went through
• Account Management – View statements, change plans, update info
• Auto-Pay – Set up recurring payments to avoid late fees
• Paperless Billing – Reduce clutter and go green with eBills

Paying online with WTU is fast, easy, and secure. Avoid the hassle of mailing payments each month.

How to Sign Up for an Online Account

Signing up for online bill pay with WTU takes just minutes. Follow these simple steps:

1. Go to WTU Retail Energy’s website
2. Click “Pay Bill” at top of homepage
3. Select “Pay My Bill Online”
4. Click “Register” under the log in box
5. Enter your WTU account number and ZIP code
6. Create a username and password
7. Enter your contact information
8. Accept the terms and conditions
9. Start using your online account!

Once registered, you can log in anytime to pay your bill, view statements, change plans, update account info, and more.

How to Pay Your Bill Through the Online Account

Here is the easy process to pay your WTU energy bill through your online account:

1. Log into your WTU online account
2. Locate the “Make Payment” or “Pay Bill” button
3. Select whether you want to pay the total amount due or enter a custom amount
4. Enter your payment information (credit card, debit card, or bank account)
5. Review payment details and submit
6. Receive instant confirmation your payment went through

The entire process takes just a minute or two. Much more convenient than writing and mailing a check!

Payment Methods Accepted

WTU offers several payment options through online bill pay:

• Credit Cards – Visa, Mastercard, American Express, Discover
• Debit Cards – Use your debit card like a credit card
• Electronic Check – Pay directly from your checking account

All payments are processed securely through WTU’s online payment processor. You can save your payment methods for convenience.

Enable Auto-Pay for Recurring Payments

The best way to avoid late fees and ensure your bill gets paid on time each month is to enable auto-pay:

1. Log into your WTU online account
2. Locate the auto-pay settings under your profile
3. Check the box to enable auto-pay
4. Select your default payment method
5. Pick the date you want your bill paid monthly
6. Save your settings

Then each month on the date selected, your WTU bill will automatically be paid from your designated payment method. One less thing to remember!

Go Paperless with Online eBills

You can also reduce clutter and go green by enrolling in paperless billing:

1. Log into your WTU online account
2. Locate the paperless billing settings
3. Opt-in to receive electronic bills (eBills)
4. Provide your email address for eBills
5. Save your settings

Going paperless means no more paper bills arriving in your mailbox. You’ll receive an email each month when your new eBill is ready to view and pay online.

Use the Mobile App for Payments on the Go

For maximum convenience, download the WTU mobile app. You can then log in to manage your account, check statements, and pay your bill anytime using your smartphone or tablet.

The WTU mobile app provides the full account experience in the palm of your hand. Pay in line at the store, on the couch, or anywhere you happen to be when you get your bill reminder.

Get Payment Reminders and Alerts

To help remember when your bill is due, you can opt into payment reminders through your online account:

1. Log into your WTU account
2. Locate notifications settings
3. Opt-in to receive bill due reminders
4. Save your settings

You’ll then get an email reminder when your new bill is ready along with the due date. No more forgetting when payment is due!

Contact Customer Support If You Need Help

If you have any trouble with online bill pay, WTU’s customer support team is available for assistance:

• Phone: 1-844-742-1330
• Email: [email protected]

The WTU support center can help with registration, login issues, payment problems, and any other questions that come up.

Online bill pay makes managing your WTU Retail Energy account faster, easier, and more convenient than ever. Sign up for an online account to pay bills in minutes, automate recurring payments, go paperless, receive reminders, and more. WTU’s online and mobile tools help you take control of your account. Pay your energy bill securely online and simplify utility bill management!