Living in Sheboygan Falls? Then you likely receive water, sewer, electric, and other utility services from the city. Paying your Sheboygan Falls utilities bill on time each month is important to avoid service disruptions. This comprehensive guide will walk you through everything you need to know about paying your Sheboygan Falls utilities bill conveniently online.
Getting Started with Online Bill Pay
The easiest way to pay your Sheboygan Falls utilities bill is through the city’s secure online payment portal. To get started:
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Visit www.cityofsheboyganfalls.com/online-payment and click on the link to access the payment portal.
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Click “Register” and enter your account number, email address, phone number, and other details to create an online profile
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Validate your account by entering the confirmation code emailed to you Then create a password
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Add any additional utility accounts you want to manage by entering the account numbers.
Once your profile is created, paying your Sheboygan Falls utilities bill online takes just a few minutes each month.
Benefits of Paying Online
Utilizing the online payment portal to pay your Sheboygan Falls utilities bills offers many benefits:
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Convenience – Pay any time, day or night, without visiting City Hall
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Payment Receipt – Get instant emailed confirmation when your payment is made
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Account Overview – Check your balance and view payment history in one spot
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Auto-Pay – Set up recurring, automatic monthly payments from your bank account
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Security – Your information is encrypted and secure on the portal
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Efficiency – Making online payments takes just seconds once set up
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Customer Support – Get help from the utility billing team with any questions
The online process is designed to be fast and user-friendly. Paying online saves you time each month.
Payment Methods Accepted
When paying your Sheboygan Falls utilities bill through the online portal, you can use:
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Debit or credit card (Visa, MasterCard, Discover)
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Electronic check from your checking or savings account
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One-time or recurring bank draft setup
The portal accepts most major card brands and bank accounts. Have your payment details handy when you login to complete a transaction.
Understanding Your Utility Charges
Your Sheboygan Falls utilities bill may include charges for:
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Water usage based on cubic feet consumed
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Sewer usage based on winter water consumption
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Electric usage based on kilowatt hours used
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Stormwater management fee
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Monthly service and administrative fees
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Taxes and other assessments
Review your usage versus the same month last year to spot any irregularities. Check with the utility billing department if you have any fee questions.
Avoid Late Payments and Disconnection
Pay your Sheboygan Falls utilities bill in full by the due date printed on your statement to avoid:
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Late payment penalties – 10% of your balance
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Disconnection notice fees – $25 added to your account
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Shut off and reactivation fees – $50 per utility disconnected
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Credit damage if sent to collections
Set payment reminders and enroll in autopay through the online portal to avoid missed payments. Contact the utility billing office at 920-467-7810 if you expect difficulty paying on time. They can explain available assistance options.
Payment Assistance Programs
If you’re facing financial challenges, these programs administered through Sheboygan Falls can help pay your utility bills:
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Family Support Program – Provides 150% of monthly charges for eligible households
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Senior Support Program – Covers 25% of monthly charges for low-income seniors
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Budget Billing Plan – Pay a fixed amount each month to limit seasonal spikes
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Payment Arrangements – Set up a payment plan to pay past due balances over 3-6 months
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Spread the Heat Program – Receive donations from other residents to your account
See if you qualify for these money-saving programs by calling the utility billing department.
Closing or Transferring Service
If you’re moving within or outside of Sheboygan Falls, notify the utility billing office at least 3 days before your move date to close or transfer service. Provide them with your new address and account information to transition billing seamlessly.
Opt Out of Paper Bills
Once signed up for online bill pay, call the utility billing department to opt out of mailed paper statements. Without paper bills, you’ll only receive and pay your bill electronically moving forward.
Update Contact Information
Keep your phone number, email, and mailing address up to date on your online account and with the utility billing office. This ensures you receive important service notices on time.
Frequently Asked Bill Pay Questions
What are the utility billing office hours?
Monday – Friday, 8AM to 5PM. Extended office hours are 8AM to 6PM on the 15th of each month.
What do I do if my bill amount seems high?
Compare your usage to the same month last year. Contact the utility billing department if your usage appears abnormal.
How can I check if you received my payment?
Check your payment history on the online portal or contact the utility billing office for confirmation.
What if I’m struggling to pay my bill?
The utility billing staff can explain available financial assistance programs and make payment arrangements if you’re behind.
How do I send money to someone else’s utility account?
You can make one-time payments to other customers’ accounts through the online bill pay portal if you have their account number.
Who do I call for billing questions?
Contact utility billing at 920-467-7810 or [email protected] for any statement or payment questions.
Paying your Sheboygan Falls utilities bill is quick and easy with the online portal. Follow this guide to register, make payments, manage your account, and take advantage of assistance programs. Reach out to the knowledgeable utility billing team if you need any help with your account.
