Paying your water bill on time is important to keep your water flowing and avoid late fees or service interruptions. As a customer of Firgrove Mutual Water Company in Puyallup, Washington you have several options to pay your water bill conveniently.
In this article I’ll go over everything you need to know about paying your Firgrove Mutual water bill including payment options, due dates, late fees, and more.
Overview of Firgrove Mutual Water Company
Firgrove Mutual Water Company is a not-for-profit water utility company serving around 4,200 connections in Puyallup and the surrounding areas. They provide water services to both residential and commercial customers.
The company physically reads water meters every two months and sends out bills on the last day of every other month This means your bill covers water usage for the previous two months
When is My Firgrove Water Bill Due?
Firgrove Mutual bills every other month, so you receive a bill once every two months.
Your payment for each bill is due by the last day of the month following the billing date. For example, if you receive a bill dated June 30th, payment is due by July 31st.
It’s important to pay your bill by the due date to avoid late fees or service interruption. Firgrove does provide a grace period before late fees are assessed or shut off procedures are initiated.
How Can I Pay My Firgrove Water Bill?
Firgrove offers several payment options to provide flexibility and convenience for customers:
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By mail: Send a check or money order payable to Firgrove Mutual Water Co to their office: 10408 144th St E, Puyallup, WA 98374. Be sure to include your account number on the payment.
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In person: Drop off payment by cash, check, money order, or credit/debit card at the Firgrove office during business hours (Monday-Friday 7:30am-4pm).
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By phone: Call 253-845-1542 to pay over the phone by credit/debit card.
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Online bill pay: Set up payments through your own bank’s online bill pay system.
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Auto-pay: Sign up for auto-pay directly through Firgrove to have payments automatically deducted from your bank account each month.
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Online account access: Register for an online account on Firgrove’s website to pay by credit/debit card or e-check.
I personally find the auto-pay option to be the most convenient, as I never have to worry about missing a payment deadline. But choose the option that fits your needs and preferences.
What Happens If I Pay My Bill Late?
Firgrove does charge late fees if payment is not received by the due date:
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A $12 late fee is assessed if payment is not received within 37 days of the billing date.
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If the bill remains unpaid for 45 days after billing, shut off procedures will begin:
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A $20 doorhanger fee is charged.
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If water is shut off for nonpayment, there is a $30 fee during business hours or $60 after hours to restore service.
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To avoid fees and potential service interruption, be sure to pay your bill by the due date printed on your statement. If you’re ever unable to pay on time, contact Firgrove immediately to discuss payment plan options.
Can I Get Help Paying My Water Bill?
If you’re struggling to pay your water bill, Firgrove does offer payment arrangements and assistance programs:
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Payment arrangements: Call Firgrove to set up a payment plan if you can’t pay the full balance due. This allows you to pay over time without penalty.
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Bill round up program: Round your bill up to the nearest dollar, with the overage going to Firgrove’s Help Your Neighbor fund to assist low-income customers.
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LIHEAP: Low Income Home Energy Assistance Program provides grants to qualified applicants to help pay utility bills, including water bills. Contact your local LIHEAP provider to apply.
Don’t hesitate to contact Firgrove’s customer service team if you anticipate having trouble paying your bill on time. They’ll work with you on a solution to keep your service active.
Tips for Understanding and Paying Your Firgrove Water Bill
To avoid confusion and penalties when paying your Firgrove Mutual water bill, keep these tips in mind:
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Carefully review the billing date, due date, and amount due each cycle. Your due date is typically the last day of the month after the billing date.
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If unsure about charges on your bill, contact Firgrove customer service for clarification. Don’t let unclear fees go unpaid.
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Mark your calendar with upcoming due dates so you remember to pay on time. Set a reminder if needed.
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Sign up for paperless billing and utilize the online payment portal for added convenience.
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If possible, enroll in auto-pay or bill pay through your bank to ensure payments are made automatically by the due date.
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If money is tight, don’t hesitate to call Firgrove to discuss payment plan options before your account becomes delinquent.
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Provide updated contact information to Firgrove anytime you move or change phone numbers so you continue receiving bills and shut off notices if applicable.
Paying your water bill doesn’t have to be a hassle if you understand the process and timing. Firgrove Mutual aims to make bill payment as easy and flexible as possible for customers. Reach out to them if you ever have questions or concerns about your water charges or account status.
Frequently Asked Questions About Firgrove Water Bill Pay
Here are answers to some common questions about paying bills from Firgrove Mutual Water Company:
How can I check the balance on my water account?
You can check your balance by logging into your online account on Firgrove’s website, calling their office at 253-845-1542, or reviewing your latest bill statement.
What forms of payment does Firgrove accept?
Firgrove accepts cash, checks, money orders, debit/credit cards, and automatic bank withdrawals. Online payments can be made by credit card or e-check.
Is there a fee to pay my bill online or by phone?
No, Firgrove does not charge convenience fees for online, phone, or automatic payments.
When will late fees be applied to my account?
A $12 late fee is charged if payment is not received within 37 days of the billing date printed on your statement.
What if I’m struggling financially and can’t afford my water bill?
Contact Firgrove’s customer service team as soon as possible to discuss payment plan options or bill assistance programs you may qualify for.
How can I set up automatic bill pay with Firgrove?
Download their auto-pay authorization form from the website and submit it by mail, email, or in person to enroll. Deductions will be made from your bank account on the billing due date each period.
What if I’m moving? How do I pay my final bill?
Notify Firgrove at least 5 days before your move date to schedule a final meter read. Your final bill must be paid in full by the due date to avoid collections.
What if I see an error or incorrect charge on my water bill?
Contact Firgrove’s billing department right away if you find any discrepancies on your bill. They will investigate and make corrections as needed.
Carefully reviewing your water bills and paying by the due dates will prevent most issues with Firgrove Mutual Water Company. Don’t hesitate to reach out to their customer service for help understanding charges or making payment arrangements. Maintaining an active water account is important for every household.
