How to Contact Coxhealth to Pay Your Medical Bills

Receiving medical care can be stressful enough without worrying about how you will pay the bills. Coxhealth understands this, which is why they offer a variety of payment options and financial assistance programs to their patients. One way to take control of your medical bills is to contact Coxhealth directly to set up bill pay or discuss payment arrangements. This article will provide all the necessary information on how to get in touch with Coxhealth’s billing department by phone.

Overview of Coxhealth’s Billing and Payment Options

Coxhealth is a not-for-profit health system serving southwest Missouri with multiple hospitals, clinics and specialty centers. They have a dedicated billing and financial assistance department to help patients navigate medical bills and expenses.

Some key things to know:

• Bill Pay Portal Coxhealth offers an online bill pay portal where you can view balances, make payments set up payment plans, and manage bills.

• Financial Assistance: Uninsured or underinsured patients may qualify for financial assistance or charity care to reduce or cover medical bills. This is based on factors like income, assets, and family size.

• Payment Plans If you can’t pay the full balance, Coxhealth can set up monthly payment plan options for any outstanding amounts This helps break the costs into smaller, manageable payments over time

• Customer Service: You can call or visit Coxhealth’s patient financial services office if you need help understanding a bill, setting up payments, applying for financial assistance, or have any billing questions.

How to Contact Coxhealth’s Billing Department

Coxhealth has a dedicated patient financial services office that handles all billing, payments, financial assistance, and related inquiries. Here are the main ways to get in touch with their billing department:

• Phone: Call 417-269-3117. This is the main patient financial services phone line.

• In-Person: Visit the Patient Financial Services office located at 1115 E Primrose St, Springfield, MO 65807.

• Email: Email Coxhealth’s financial assistance team at [email protected] for any billing or payment questions.

• Fax: Fax any applications, forms, or documentation to 417-335-7071.

• Mail: Mail paper applications, payments, or correspondence to:

  Attn: Patient Financial Services

  PO Box 650

  Branson, MO 65615

The patient financial services team is available Monday to Friday from 8:00 AM to 4:30 PM to answer calls, schedule appointments, and help with any billing needs. If calling after hours, you can leave a voicemail and they will return your call the next business day.

What Information to Have Ready When Calling About Bills

To make the process as quick and easy as possible when you call Coxhealth about bills, it helps to have some key information ready:

• Account number – This is on your billing statement or explanation of benefits.

• Date(s) of service – The date you received medical care.

• Provider name – Such as your doctor, specialist, or facility that provided treatment.

• Health insurance information – Your insurance ID, group number, etc if applicable.

• Income documentation – If inquiring about financial assistance, have pay stubs, tax returns, or other documents to verify income ready.

• Questions – Any specific questions you have about your bill, coverage, statements, payments, etc.

Having this information handy when you call allows the Coxhealth billing staff to quickly pull up your account and address your questions or concerns right away.

What to Expect When Calling the Billing Number

Here is an overview of what to expect when you call Coxhealth’s dedicated patient financial services line:

• The automated system will first prompt you to choose from common billing options like making a payment, checking your balance, setting up a payment plan, applying for financial assistance, or speaking to a representative.

• If you select the option to speak to a representative, be prepared to verify your identity by providing information like name, account number, date of birth, etc. This protects your privacy.

• Let the representative know right away if you are calling about a specific bill, have general questions, or need help with financial assistance or payment arrangements.

• Have the key information outlined above ready so they can access your account and records during the call.

• The representative can explain your bill and charges, take a payment, set up a payment plan for any balance, connect you with financial assistance resources, answer insurance questions, take an application over the phone, or guide you through next steps based on your specific situation.

• Ask any other questions you may have about your bill, future treatments, or other billing procedures before ending the call.

• Don’t hang up until you have a clear understanding of next steps, payment dates, applications needed, or any other follow up required so your questions or issues are fully addressed.

With the right information handy when you call, Coxhealth’s patient financial services team can provide the answers and help needed to take control of those medical bills and explore different payment options that fit within your budget.

Tips for Communicating Effectively When Calling About Bills

Here are some tips for communicating effectively when you call Coxhealth about medical bills:

• Remain calm – The representative is there to help, so being agitated or angry at the start can hinder productive conversation.

• Take notes – Writing down key information helps you retain it after hanging up.

• Speak clearly – Provide details slowly and clearly so the representative grasps your situation.

• Listen attentively – Listen closely to billing terms, instructions, or advice from the representative.

• Ask questions – Don’t be afraid to ask for clarification or more details if confused.

• Be organized – Having account numbers, dates, figures, and paperwork in front of you helps discussion flow smoothly.

• Be patient -Billing questions often cannot be solved in a single call. Expect multiple calls as applications are processed, claims resolved, etc.

• Request follow up – Before hanging up, recap next steps and decide on future action needed to resolve outstanding billing issues.

Following tips like these can lead to more constructive conversation with Coxhealth’s billing department and clarity around how your medical bills will be handled going forward.

Options for Resolving Billing Disputes with Coxhealth

Hopefully calling Coxhealth helps explain your bill and get solutions for any issues. But in some cases, disputes around billing amounts, insurance processing, coverage, or financial assistance may arise. Here are tips for resolving disputes:

• Review billing statements closely – Make sure you understand each charge and service date. Contact Coxhealth immediately with any unclear items.

• Submit appeals promptly – For denied insurance claims, file any appeals as soon as possible and provide needed documentation.

• Negotiate payment plans – If the balance is too high to pay at once, negotiate an extended payment plan that works within your budget. Get any agreed upon payment details in writing.

• Request detailed cost breakdowns – Ask Coxhealth to provide coded charge sheets breaking down exactly what is being billed if anything seems excessive.

• Submit additional assistance applications – If financial assistance was initially denied, keep re-applying with updated income information if your situation changes.

• Seek legal aid – For ongoing, unresolved disputes, consulting legal aid organizations may help determine if any billing violations have occurred.

• File complaints – As a last resort for egregious billing issues, file complaints with state consumer protection divisions or the Better Business Bureau.

Though frustrating, approaching disputes calmly and armed with information can help get resolution to billing problems. Coxhealth also has patient advocates available to research issues and mediate solutions.

Key Takeaways on Contacting Coxhealth for Bill Pay

Managing medical bills can be complicated, but contacting Coxhealth’s billing department directly streamlines the process:

• Coxhealth offers multiple payment options – online, phone, mail, or in-person.

• Have key information like account numbers and dates of service ready when calling.

• Financial assistance is available for those eligible to lower or eliminate bills.

• Payment plans can break balances into smaller, affordable monthly payments.

• Effective communication tips help conversations with billing staff be productive.

• Disputes should be handled promptly by submitting appeals, negotiating payment options, and asking questions.

• Patient financial advocates are also available to help resolve any billing issues.

With multiple ways to pay your bill, assistance programs, and helpful staff to answer questions, contacting Coxhealth makes managing your family’s medical expenses much less stressful.