If you’re a resident or business owner in New York City, paying your water and sewer bill on time each quarter is an essential responsibility The New York City Department of Environmental Protection (DEP) provides water and sewer services to over 8 million NYC customers They make paying your bill quick and convenient through various options.
Read on for a complete guide to paying your NYC water and sewer utility bill. We’ll cover online payments phone payments paying by mail, in-person payments, and enrollment in auto-pay.
Online Bill Pay
The fastest and most convenient way to pay your NYC water bill is online through the DEP website. You can pay online 24/7 and receive instant payment confirmation.
Creating a MyDEP Account
Sign up for a free MyDEP account to access the full range of online payment features
- Go to MyDEP Account Login
- Click “Sign Up” and follow the prompts
- You’ll need your 10-digit account number from your water bill
- You’ll also need the activation token from your water bill
With a MyDEP account you can:
- Pay your water bill
- Go paperless
- View billing history
- Sign up for auto-pay
- Receive leak notifications
- Submit disputes and requests
One-Time QuickPay
You can also make a one-time payment through the DEP QuickPay system without signing up for an account.
- Go to DEP QuickPay
- Enter your 10-digit account number
- Enter payment info and submit
QuickPay is easy for on-demand payments 24/7. However, a MyDEP account allows expanded account management.
Pay by Phone
In addition to online payments, you can pay your NYC water bill by phone by calling:
1-866-622-8292
This automated phone payment system is available 24 hours a day, 7 days a week.
To pay by phone:
- Enter your 10-digit account number
- Select debit card, credit card or electronic funds transfer
- Enter your payment info using the phone keypad
- Receive a confirmation number
Note there is a 2.25% fee for credit/debit card payments. EFT from a bank account is free.
Pay by Mail
Paying by mail is an old-fashioned yet still effective bill payment method accepted by DEP.
To pay your water bill by mail:
- Write your 10-digit account number on the check/money order
- Make payable to “NYC Water Board”
- Include payment stub from your bill
- Mail to: NYC Water Board, P.O. Box 11863, Newark, NJ 07101-8163
Allow 5-7 business days for mailed payments to process. Do not mail cash.
Pay in Person
You can pay your NYC water bill in person at any of the 5 DEP Borough Offices located throughout the city.
DEP Borough Offices accept:
- Cash
- Check
- Credit card
- Debit card
- Money order
Locations:
Bronx
1932 Arthur Avenue, 6th Floor
Bronx, NY 10457
Brooklyn
250 Livingston Street, 8th Floor
Brooklyn, NY 11201
Manhattan
55 West 125th Street, 9th Floor
New York, NY 10027
Queens
96-05 Horace Harding Expwy, 1st Floor
Corona, NY 11368
Staten Island
60 Bay Street, 6th Floor
Staten Island, NY 10301
Borough Office hours are Monday-Friday from 9am-5pm.
Department of Finance Centers
You can also pay your water bill in person at any of the NYC Department of Finance Business Centers located throughout the five boroughs.
Department of Finance Centers accept:
- Cash
- Check
- Money order
Visit the DoF website for Business Center hours and locations.
Auto-Pay Enrollment
For maximum convenience, sign up to have your water bill automatically paid each quarter.
Bank Account Auto-Pay
Sign up for monthly auto-draft from your bank account:
- Go to MyDEP Account login
- Under “My Profile”, click on “Auto-Payment Program”
- Select “Checking” as payment type
- Enter your bank account information
- Confirm your enrollment
Credit Card Auto-Pay
You can also enroll your credit card for auto-pay through your MyDEP account:
- Go to MyDEP Account login
- Under “My Profile”, click on “Auto-Payment Program”
- Select “Credit Card” as payment type
- Enter your card details
- Confirm your enrollment
Set it and forget it! Auto-pay makes NYC water bill payment a breeze.
Financial Assistance Programs
If you’re having trouble paying your NYC water/sewer bill, DEP offers assistance programs:
-
Payment Agreements – Set up a monthly payment plan for your outstanding balance. Call 718-595-7890.
-
LIHEAP – Low Income Home Energy Assistance Program provides federal bill payment aid.
-
FI$CAL – NYC’s Financial Empowerment Centers offer money management counseling.
- MyDEP Account
- QuickPay
- Phone
- In-person
- Auto-pay
DEP makes paying your quarterly water bill fast, easy, and stress-free as a NYC customer. Never miss a payment to avoid service interruption!
