How to Pay Your Columbia Gas Bill in Massachusetts

Columbia Gas delivers natural gas to over 320,000 homes and businesses across Massachusetts. As a customer, you’ll receive a monthly bill for your gas usage that must be paid on time to avoid service disruption. This guide will walk you through the various ways to pay your Columbia Gas bill.

Columbia Gas Service Area in MA

Columbia Gas operates in the following regions of Massachusetts

• Greater Springfield area
• Greater Lawrence area
• Greater Brockton area
• Greater Fall River/New Bedford area
• Cape Cod & Martha’s Vineyard

They provide gas delivery, emergency response, maintenance, and customer service to all residential, commercial, and industrial natural gas customers within their service territory

Your Columbia Gas Bill

Your monthly Columbia Gas bill consists of several charges:

• Delivery charge – Cost for distributing gas to your home
• Commodity charge – Cost of the actual natural gas supply
• Taxes – State sales tax and other applicable taxes
• Fees – Franchise fee, conservation charge, etc

The total is your amount due each month. Check your bill and payment options online through your Columbia Gas account portal.

When is Your Gas Bill Due?

Columbia Gas bills every month for service during the prior month. Your bill is due 20 days after the statement date.

So if your billing date is the 5th of the month, payment must be received by the 25th to avoid late fees. Your specific due date is printed on each monthly bill.

Mark your calendar with due dates so your payment arrives on time. Late fees can be avoided by paying by the due date shown.

Ways to Pay Your Columbia Gas Bill

Columbia Gas offers several options for paying your gas bill each month:

Pay Online

The easiest way to pay is through your online account portal. Login and click “Pay My Bill” to make a one-time payment or set up recurring autopay using your bank account, credit card, or debit card.

Pay by Phone

Call 800-688-6160 to make a payment over the phone using a credit/debit card or electronic check. Fees may apply for phone payments.

Pay by Mail

Mail a check or money order to the payment address printed on your monthly gas bill. Allow 7-10 days for mailed payments to avoid late fees.

Pay in Person

Bring your bill to an authorized payment location to pay in cash or check. Find pay stations and retail outlets on the Columbia Gas website.

Pay with the App

Use the Columbia Gas MA app to pay your bill on your mobile device. Download the app and have your account number ready to login.

Avoid Late Payments

Paying your Columbia Gas bill after the due date can result in the following:

• A late payment fee of 1.5% of the past due balance
• An additional 1.5% fee assessed every month that the balance remains unpaid
• Shut off notice after 2 missed payments
• Service disconnection if payment is 60+ days late

Don’t risk losing your gas service. Pay on time, enroll in autopay, and use reminders to stay on track with your bill payment schedule.

Payment Arrangements

If you’re struggling to pay your gas bill, Columbia Gas may be able to offer payment arrangements or an extended due date. This allows you to pay the balance in multiple smaller installments over time.

Contact their customer service center at 800-688-6160 to explain your situation and request alternate payment options before your service is disconnected for nonpayment.

Balance and Payment History

You can check your current balance and view previous billing statements and payment history through your online Columbia Gas account portal.

Monitoring your account details ensures you know exactly how much is owed each month and can quickly identify any billing errors.

Paperless Billing

Go paperless by signing up for e-bills through your online account. You’ll get an email each time a new statement is ready to view and pay online.

Opting out of mailed paper bills is better for the environment, provides faster access, and reduces clutter.

Moving? Start or Stop Service

If you’re moving to a new home within the Columbia Gas service territory, you can start service at your new address and stop it at your old address through your online account.

You’ll need to request the service switch at least 3 business days before your move. Provide details on the move date, new service address, and account holders.

And be sure to update your billing/mailing address in your account settings when you move.

In Summary

• Pay your Columbia Gas bill online, by phone, mail, in person, or on the app
• Payment is due within 20 days of the billing date
• Late fees apply if paid after the due date
• Make payments, check your balance, view history, and manage your account online
• Contact customer service if you need payment assistance to avoid disconnection

Paying your gas bill on time takes just a few minutes when you use the convenient options provided by Columbia Gas. Sign in online and stay on top of your account.