How to Pay Your East Chicago Water Bill Online: A Step-by-Step Guide

Paying your water bill in East Chicago just got a whole lot easier thanks to online bill pay. In this comprehensive guide, we’ll walk you through everything you need to know to pay your East Chicago water bill online in just a few quick steps.

An Overview of East Chicago’s Online Water Bill Payment System

The city of East Chicago has partnered with Municipal Online Payments to provide a fast, secure online payment system for residents. With this system, you can review your water bill details, see your current charges, and pay your water bill 24/7 from the convenience of your home computer or mobile device.

Some key features of East Chicago’s online bill pay system include:

  • Secure login with username and password
  • View balance and payment history
  • Schedule one-time or recurring payments
  • Pay with credit/debit card or electronic check
  • Avoid late fees by paying on time

You don’t have to wait in line at City Hall or mail in paper checks when you pay online. It’s the quickest and most convenient way to pay your water bill.

Creating an Online Account

If you haven’t used the online payment system before, you’ll need to create an account. It’s a straightforward process that only takes a couple minutes

  1. Go to

  2. Click on “Sign In/Register” in the upper right.

  3. Click “Create new account” below the login fields.

  4. Enter your account information including:

    • Account number
    • Last name
    • Email address
    • Phone number
  5. Create a secure password.

  6. Agree to the terms and conditions.

  7. Click “Create account”.

Once your account is created, you’ll receive a confirmation email. Click the link in the email to verify your account. Then you’re ready to start paying your water bill online!

Logging In To Your Account

To log back into your account in the future, go to the East Chicago online payment portal and enter your email address and password in the fields at the top of the page.

When you’re logged in, you’ll be able to:

  • View your account balance
  • See previous bills and payment history
  • Make a one-time payment
  • Set up recurring payments
  • Update your account information
  • Access customer support

So log in and take a look around! The portal provides everything you need to manage your water bill payments.

Making a One-Time Payment

Making a one-time water bill payment online is fast and easy:

  1. Log into your account.

  2. Click on “Pay bill” in the upper right.

  3. Enter the payment amount (your current balance will populate by default).

  4. Enter payment information:

    • Credit/debit card number
    • Expiration date
    • Security code
    • Billing address
  5. Click “Continue” to proceed to the payment review page.

  6. Review your payment details to ensure accuracy.

  7. Click “Submit payment” to complete the transaction.

Once submitted, you’ll see a confirmation page and receive a confirmation email. Your account balance will update instantly. It’s that quick and painless to pay your water bill online!

Setting Up Recurring Payments

For maximum convenience, you can enroll in recurring payments. This allows your water bill to be paid automatically each month so you never miss a payment.

Follow these instructions to set up recurring payments:

  1. Log into your online account.

  2. Click on “Recurring payments” in the left menu.

  3. Click the button to enroll in recurring payments.

  4. Choose whether to pay the minimum balance or fixed amount each month.

  5. Enter your payment method information.

  6. Select the date you want your bill paid each month.

  7. Agree to the terms and conditions.

  8. Click “Submit” to complete enrollment.

Your bill will now be paid automatically on the date you selected each month. The funds will be debited from your payment method on file. It’s an easy way to stay on top of your bill without hassle!

Helpful Tips for Using the Online System

Here are some tips to help you get the most out of East Chicago’s online utility billing system:

  • Update your contact information if you move or change phone numbers. This ensures you receive email payment confirmations.

  • Opt in to paperless billing to receive bills electronically rather than by mail. It’s better for the environment!

  • If paying by credit card, update the card before it expires to avoid declined payments.

  • Refer to the FAQs page for answers to common questions about creating an account, resetting your password, payment methods, and more.

  • Use the “Contact Us” page to get customer support if you have any other issues with your account.

  • Sign up for account alerts to be notified of past due bills, outages, boil water advisories, and other important information.

Avoid Late Fees By Paying Online

One of the biggest benefits of paying your water bill online is avoiding late fees. In East Chicago, water bills are due by the 15th of each month. If your payment is not received by the due date, you’ll incur the following late fees:

  • After due date: 10% penalty

  • 21 days after due date: Shut off notice – $25 fee

  • 35 days after due date: Water shut off – $50 fee

Because snail mail can take a week or more to reach City Hall, mailing your payment can result in sneaky late fees. Paying online ensures your payment is received instantly before the deadline.

You can also use the online bill pay system to set payment reminders and view your balance at any time. This makes it easy to stay on top of your bill and avoid penalties.

Get Started Paying Your East Chicago Water Bill Online Today!

As you can see, East Chicago’s online payment system makes managing and paying your water bill quick, convenient, and hassle-free. Ditch the paper checks and pay online from the comfort of home in just minutes.

To recap, simply follow these steps:

  1. Create a secure online account

  2. Log in to view your balance

  3. Make one-time payments or set up recurring payments

  4. Avoid late fees by paying before the 15th

  5. Get text/email alerts and reminders

  6. Access customer support if needed

So why wait? Sign up, log in, and pay your East Chicago water bill online today! It’s the fastest way to take care of this important (but boring) monthly task.

East Chicago Water Bill Pay


The East Chicago Water Department’s customer service walk-in lobby is open for business transactions, Monday through Friday 8:30 am to 4:00 pm. Additionally and in light of the current events and in an effort to protect the health of our employees and customers, the following restrictions and measures will be implemented for the walk-in lobby areas until further notice:

· Customers are required to wear masks securely over mouth and nose · Limited number of customers will be allowed within walk-in lobby areas while conducting transactions · Personal cellular phone use prohibited within city buildings · Hand sanitizing unit available within lobby areas for customer use · Walk-in lobby areas and surfaces will be cleaned and disinfected frequently

We would like to remind customers of other payment options available and that remain accessible:

· Online Water Bill Payments · United States Postal Service or mail · First Merchants Bank (East Chicago Branch) · Strack & Van Tils (East Chicago Store) · After hour Depository Box (only checks and money orders) located at the Water Department Office – on the east side of the building and below the drive-up window · Drive-thru option will remain open and accept payments during normal working hours

We would like to also take this opportunity to say THANK YOU to all of our residents and customers for their patience and understanding during the temporary closure of our lobby due to COVID-19 occurrence. Should you have any questions, please feel free to contact our office at (219) 391-8469. 9 1 1 2

  • My Water Advisor

    If your meter has been replaced with a new Master Meter, customers can download the newly developed smartphone app which allows consumers to track and monitor their water consumption.

  • Water Quality Report

    In order to ensure that tap water is safe to drink, EPA prescribes regulations which limit the amount of certain contaminants in water provided by public water systems. FDA regulations establish limits for contaminants in bottled water which must provide the same protection for public health.

  • Payment Options

    Find ways to make payments to the Water Department.

  • Energy Assistance

    link on our webpage for information relating to Energy Assistance Program Resources



  • Meet Our Staff

Chicago City Council expected to approve new water bill relief program


How often do you pay a water bill in Chicago?

Metered accounts are billed on a monthly or bi-monthly basis, depending on the property type. Periodically, the Department of Water Management (DWM) is unable to obtain an actual meter reading. When this occurs, you will receive an estimated bill.

Do tenants pay a water bill in Chicago?

Virtually all Chicago landlords include the cost of water in the rent. In condo buildings, Internet and basic cable TV may be included in the owner’s monthly assessments, typically not added to the monthly rent.

How much is the Chicago water bill?

If you’re a homeowner living in a non-metered home, the average cost for water bills is around $1,166. However, if your single-family home is metered, you can expect to pay closer to $670. Remember that the average water bill in Chicago fluctuates, and these numbers are rough estimates based on city averages.

Where can I pay my water bill in Chicago Heights?

Located in the parking lot of the City Hall Municipal Building. Please make check payable to The City of Chicago Heights. If you have any questions or inquiries about your water bill, please contact the City of Chicago Heights’ Water Billing Department at 708-756-5344.

Who can get help paying water bills in Chicago?

More on Chicago government assistance programs. Low income residents, seniors, elderly, and working poor who have unpaid water bills, or who need help paying future expenses, can receive help for paying water bills. Options include an emergency fund and a negotiated payment plan. More on water bill help in Chicago.

Where can I pay my water bill?

View a list of locations where you can pay your water bill. Credit or debit cards are accepted in person at Water Department Office. Pay by credit/debit or checking/savings account online at our Water Bill Pay Portal. There is no additional charge to customers when payment by credit or debit.

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