A Guide to Paying Your Liberty Utilities Bill in Massachusetts

Liberty Utilities provides natural gas service to over 80,000 customers across Massachusetts Paying your gas bill on time each month is important to avoid any service disruptions Liberty offers a variety of bill payment options to fit every customer’s needs. This guide will walk through everything you need to know about paying your Liberty Utilities gas bill if you live in Massachusetts.

Ways to Pay Your Liberty Utilities Bill

Liberty offers several ways to pay your gas bill in Massachusetts. Here are the main options available:

• Online – Pay by credit/debit card or electronic check through the Liberty website,

• By phone – Call the Liberty customer service line at 1-800-544-4944 and pay by credit/debit card or check over the phone.

• By mail – Mail in a check or money order payment to Liberty’s processing center.

• In person – Visit an authorized Liberty payment location or walk-in center

• Auto-pay – Set up recurring automatic payments from your bank account.

• Your bank – Use your bank or credit union’s online bill pay service.

This variety of payment methods provides the flexibility to pay your Liberty Utilities bill in the way that is most convenient for you.

Paying Your Liberty Utilities Bill Online

Paying online at the Liberty Utilities website is one of the quickest options. To pay your bill online:

1. Go to massachusetts.libertyutilities.com

2. Select “Pay Online” and choose either “Pay without registering” or login to your account.

3. Enter your Liberty account number and the amount due.

4. Provide your credit/debit card or checking account information.

5. Confirm your payment details and submit.

Online payments are processed instantly, so it’s a great choice if your bill is due soon. One thing to note is there is a $7.75 processing fee for online payments.

Paying Your Liberty Utilities Bill by Phone

You can easily pay your Liberty Utilities gas bill over the phone using Liberty’s automated payment system.

To make a payment by phone:

1. Call 1-800-544-4944

2. Select option 2 for the billing and payments menu

3. Follow the prompts to enter your Liberty account number

4. Choose to pay by credit/debit card, check or set up auto-pay

5. Provide your payment information

6. Receive a confirmation number at the end

The phone payment system is available 24/7 and typically takes less than 10 minutes to complete your payment. Again, note that a $7.75 processing fee applies to phone payments.

Paying Your Liberty Utilities Bill by Mail

If you prefer to pay your gas bill through the mail, simply follow these steps:

1. Write your check or money order payable to Liberty Utilities

2. Fill out the payment stub attached to your paper bill

3. Mail your payment and stub in the return envelope provided

4. Allow 5-7 business days for delivery and processing

To avoid late fees, be sure to mail your payment at least 7 days before the due date. Send your mail payment to:

Liberty Utilities
PO Box 219094
Kansas City, MO 64121-9094

Mailed check payments take longer to process but there are no fees.

Paying Your Liberty Utilities Bill in Person

You can pay your Liberty gas bill in person at any of their authorized payment locations in Massachusetts. These are third party retail locations that accept payments on behalf of Liberty.

To find authorized payment agents near you:

1. Visit massachusetts.libertyutilities.com

2. Click on “Learn More” under In Person Payments

3. Enter your zip code to see nearby options

4. Select a location and pay your bill there with cash or check

In person payments are applied to your account immediately with no additional fees.

Setting Up Auto-Pay for Liberty Utilities

For hassle-free bill payment, consider enrolling in Liberty’s auto-pay program. This automatically deducts your monthly balance from your bank account each billing cycle.

To begin auto-pay:

1. Call 1-800-544-4944 to speak with a customer service agent

2. Request to enroll in auto-pay payments

3. Provide your bank account information

4. Confirm the start date for automatic payments

With auto-pay, you’ll never miss a gas bill payment again! There are no fees for auto-pay and it ensures your service stays on without interruption.

Paying Your Liberty Utilities Bill Through Your Bank

Many banks and credit unions offer online bill pay services to their customers. You can set up Liberty Utilities as a payee and schedule one-time or recurring payments through your bank’s system.

Follow these tips for paying your Liberty bill through your bank:

• Enroll in bill pay through your bank’s website or mobile app

• Add Liberty Utilities as a new payee, using your account number

• Allow 5-7 business days for mailed checks to avoid late fees

• Set up recurring payments or one-time payments as needed

• Check with your bank on any possible fees for using bill pay

This option lets you manage all your bills in one place. Just make sure to schedule payments far enough in advance to avoid late fees.

Important Notes About Liberty Utilities Bill Pay

Keep these key points in mind when paying your Liberty Utilities gas bill:

• Processing times vary by payment method – phone and online are fastest

• There is a $7.75 processing fee for online and phone payments

• Auto-pay, mail, and in person payments do not have fees

• Cash payments are accepted in person only

• Late payments may incur a 1.5% penalty fee

• Service may be disconnected if the bill is over 60 days past due

Select the right payment option for your needs and pay your Liberty Utilities gas bill on time every month to avoid penalties or service interruptions. Contact Liberty customer service if you have any account or billing questions.