How to Pay Your Water Bill in Pasadena, TX

Paying your water bill is an essential part of being a resident in Pasadena, TX. The city offers several convenient options for paying your water bill so you can easily take care of this necessary task. In this article, we’ll walk through everything you need to know about paying your Pasadena water bill.

Overview of Pasadena Water Billing

The Water Billing Office handles water meter reading, billing, collection, and customer service for around 36,000 accounts in Pasadena. Sewer charges are also included on your monthly water bill. The office is dedicated to providing accurate and timely billing along with superior customer service.

Customers receive water bills on a regular monthly schedule based on the first digit of their account number:

• Accounts starting with 1: Bills sent 1st Thursday of the month
• Accounts starting with 2: Bills sent 2nd Thursday of the month
• Accounts starting with 3: Bills sent 3rd Thursday of the month
• Accounts starting with 4: Bills sent 4th Thursday of the month

You have 18 days from the bill date to pay your balance without any late fees or penalties It’s important to pay your bill by the due date listed to avoid extra charges,

Ways to Pay Your Pasadena Water Bill

The City of Pasadena offers several payment options to make it easy and convenient for you to pay your water bill on time:

Online Payments

The fastest and most convenient way to pay is online through the city’s payment portal, You can make a one-time payment or set up recurring automatic payments, There is a service fee of $3,25 per transaction for online payments

IVR Payments

You can pay over the phone 24/7 through the city’s automated interactive voice response system at 888-647-0085. Just follow the prompts to enter your account information and make a payment. Service fees apply.

Bill Pay Through Your Bank

Many banks offer bill pay services that let you set up the City of Pasadena as a payee. Payments are made through checks printed and mailed by your bank. Verify with your bank regarding processing time so your payment arrives on time.

Automatic Bank Draft (ACH)

You can fill out a form to authorize automatic bank drafts from your checking or savings account to pay your water bill. This ensures your payment is made on time each month.

Mail

You can mail your payment to P.O. Box 1337 Pasadena, TX 77501-1337. Be sure to allow enough time for the payment to reach the city office by your due date.

In Person

You can pay in person at the City Annex during business hours. Credit/debit payments will incur a 4% processing fee. You can also use the drive-through lanes or night drop box to drop off payments after hours.

Authorized Payment Locations

The city has authorized certain local businesses to accept water bill payments. This option is only available for accounts that are not past due.

Payment Due Dates

As mentioned above, your water bill is due 18 days after the bill date printed on your statement. Payments received after the due date will incur a 10% late fee.

If your service could be or has been disconnected for non-payment, you’ll need to contact the Water Billing Office immediately to make payment arrangements.

Avoid Late Fees

Here are some tips to make sure your payment arrives on time and avoid any late fees:

• For online payments, schedule the payment at least 4 business days before your due date to ensure processing time.
• For mailed payments, mail at least 7 business days before the due date.
• If mailing on the due date, use expedited delivery like Priority Mail.
• For bill pay through your bank, verify when they will mail the check and schedule accordingly.
• If paying online on your due date, use a credit/debit card, not bank account, for instant processing.
• Sign up for reminders through the city’s billing notification system so you never forget.
• Mark your due date on your calendar so you remember to pay on time.
• Set up automatic monthly payments so your bill gets paid automatically each billing cycle.

Payment Assistance and Discounts

If you are having trouble paying your water bill, the city offers payment assistance:

• Payment arrangements – You can set up a payment plan with the billing office if you cannot pay the full balance due. This helps avoid disconnection of service.

• Discounts – Residents 65+ qualify for reduced rates on water, sewer, and garbage services. You must submit an application with proof of age to enroll.

Reaching out to the Water Billing Office as soon as possible is key if you anticipate having difficulty paying your bill. The city is willing to work with residents, but you have to let them know you need help or flexibility with payments.

Keep Your Account Updated

To receive important notifications about your water bill account, the city needs your current contact information – phone, email, and mailing address. You can easily update these online through their notification system.

Providing updated details ensures you receive any notices on time, like past due alerts before disconnection. Keeping your account info current also helps avoid issues like payments getting lost or misapplied.