Living in Collier County and need to pay your water/sewer bill? This comprehensive guide covers all your options for paying utility bills conveniently in Collier County.
About Collier County Utility Billing
The Collier County Public Utilities Department handles water, sewer, irrigation and reclaimed water services for residents and businesses throughout the county.
They issue monthly utility bills and provide several ways to pay your bill on time to avoid disruption. The Utility Customer Service office is located at 2885 S Horseshoe Dr, Naples, FL 34104.
Review your payment options and due dates to manage your Collier County utility account responsibly.
Ways to Pay Your Collier County Utility Bill
Collier County offers multiple payment methods for your convenience:
Pay Online
The easiest way to pay is through the online payment portal You can make one-time payments or set up recurring automatic payments,
- Access the online payment system
- Sign in or register for an account
- Select your utility payment and follow prompts
Online payments can be made anytime and are processed instantly.
Pay by Phone
Call the payment line at (239) 252-2373 to pay your utility bill over the phone Have your account information ready
Pay by Mail
Mail a check or money order with your payment stub to:
Collier County Utilities
P.O. Box 4136
Naples, FL 34101
Allow 5-7 days for mailed payments to process. Include your statement to ensure proper crediting.
Pay in Person
Bring your utility bill payment to the Collier County Utilities office at:
Collier County Utilities
2885 S Horseshoe Dr
Naples, FL 34104
In-person payments can be made by cash, check, or credit/debit card from 8am-5pm Monday-Friday.
Other Authorized Payment Locations
You can also pay your utility bill at:
- Publix – $1.95 convenience fee
- Winn Dixie – $1.95 convenience fee
- Walmart – $1.89 convenience fee
Auto-Pay Deductions
For automated monthly payments directly from your bank account, enroll in auto-pay through the online payment system. Payments will be deducted on your due date.
Pay via Drop Box
Use the drop box at the Collier County Utilities office to drop off check or money order payments after hours. Include your payment stub.
Understanding Your Due Date
Utility bills are issued monthly or bi-monthly.
Check your printed bill carefully each month for your latest due date. Due dates vary from month-to-month.
Payments must be received by 5:00 pm on the due date printed on your bill to avoid late fees.
Set up reminders to avoid missing due dates which can lead to penalties and service disruption.
Getting Registered for Online Payments
Using the online bill pay portal is the easiest way to manage your utility payments. Here’s how to get set up:
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Go to the online payment website.
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Click “Register” to create a new account.
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Enter your account number, email, phone number and password.
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Agree to the terms of use and click “Register Account”.
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Verify your email address to complete registration.
Once registered, you can log in anytime to view balances, make one-time payments, set up auto-pay, and manage paperless billing.
Payment Assistance Programs
If you are struggling financially and unable to pay your utility bill on time, Collier County offers assistance:
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Payment arrangements – Call Utility Billing to set up a payment plan for past due balances.
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LIHEAP – The Low Income Home Energy Assistance Program provides help paying utility bills.
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Project Help – This program provides utility payment assistance for qualified applicants.
Don’t hesitate to contact Utility Billing about bill assistance if you anticipate having difficulty with payments.
Avoid Late Fees and Disconnection
To avoid expensive late payment penalties and potential service interruption:
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Pay your utility bill in full by the due date each month
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Contact Utility Billing as soon as possible if you expect payment issues
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Enroll in auto-pay so payments are never late
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Take advantage of bill assistance programs if you qualify
Non-payment can result in water service shut-off and added fees. Act quickly if you are struggling to pay on time.
What to Do if Your Utilities Are Disconnected
If your utilities are disconnected due to non-payment, here are the steps to restore service:
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Pay your past due balance right away via phone, online, or in-person.
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Pay the reconnection fee (varies based on service).
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Call Utility Billing to request reactivation after paying.
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Stay home for the reconnection appointment to ensure meters are accessed.
Avoid the major problems caused by utility disconnection by maintaining your account in good standing.
Contact Utility Billing for Account Help
The Collier County Utility Billing team is available to assist customers:
- By phone at (239) 252-2373 during business hours
- In person at the Collier County Utilities office
Reach out for any questions about bills, payment options, account management, or payment assistance programs.
Convenient Ways to Manage Utility Payments
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Sign up to go paperless and receive bills electronically
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Use bank bill pay to have payments automatically mailed from your bank
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Pay a few days early to account for mailing time
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Set payment reminders to avoid forgetting due dates
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Update contact information if moving to ensure correct billing
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Review statements for abnormal usage that could indicate leaks
Proactively managing your Collier County utility account makes paying your essential bills hassle-free.
The Bottom Line
Understanding how to pay your Collier County utility bill ensures your water, sewer, and other services continue uninterrupted. Take advantage of convenient options like auto-pay and the online portal. Maintain your account in good standing by paying on time every month. Contact Utility Billing immediately if you expect difficulty making payments so they can help avoid disruption. Keeping your utility account current is vital for accessing the essential services you rely on every day.
Golden Gate water bills could be lower if Collier County takes over utility
FAQ
How do I pay my water bill in Collier County?
What is the email address for Collier County utilities?
How do I contact Collier County?
How do I pay my water bill in Collier County FL?
Collier County, FL Payment Options – What are the options to pay my water bill? For information on how you can pay your water bill, please click on the following link: Pay My Water Bill. If you have any further questions concerning your water & sewer bill please contact Utility Billing and Customer Service at (239) 252-2380 .
What does the Collier County Water Division do?
The mission of the Collier County Water Division is to deliver best value, high quality and sustainable water services that meet our customers’ expectations in an operationally excellent environment. Collier County Public Utilities estimates that the average person in the utility’s service area uses 130 gallons of water per day.
When will Collier County utility rates increase?
Effective January 1, 2024, Collier County Utilities will be implementing a Board approved rate increase. The rates will be reflected in your February bill. Your topic is not listed? Contact Utility Billing and Customer Service at (239) 252-2380 or email utilitybill@col liercountyfl.gov
What does Collier County Water Sewer District do?
Questions? Our public utility informs you on how your tax dollars are used. Based in Naples, FL, the Collier County Water Sewer District provides you dependable water and sewer services.